Account Executive - Producer

• Jan 2021 - Present

Account Executive

• Aug 2020 - Jan 2021

- Closed over $2.6M in mortgage volume within first 6 months. - Responsible for creating and maintaining relationships with 20 broker partners. - Developed understanding of multi-state real estate markets to consult broker partners on trends. - Communicate relevant incentives and loan programs to broker partners tailored to their specific business model. - Responsible for accurately documenting all client interactions through Salesforce CRM Program. - Closed over $2.6M in mortgage volume within first 6 months. - Responsible for creating and maintaining relationships with 20 broker partners. - Developed understanding of multi-state real estate markets to consult broker partners on trends. - Communicate relevant incentives and loan programs to broker partners tailored to their specific business model. - Responsible for accurately documenting all client interactions through Salesforce CRM Program.

Project Intern II Communication Coordinator

• Sep 2018 - Aug 2020

- Prospected 7 industry associations for potential leads, resulting in hundreds of E-Mods being ordered,and organized underwriting criteria into a spreadsheet.- Designed new system of Agent Profit Sharing for 2020 that aligned with the Board of Directorsrecommendations.- Coordinated the initial out of state licensure resulting in expansion from 1 to 35 states.- Created and implemented an efficient system of customer service tracking using online survey software.- Calculated agent commission bonus options consistent with Board of Directors recommendation.

Project Intern

• Feb 2009 - Aug 2020

Created and implemented a more efficient system of customer service tracking through the use of online survey softwareTelephonically communicated with customers to assess satisfaction with customer serviceCoordinated customer and prospect mailings through the creation of customized excel reportsConverted archived files into digital traceable files through scanning of paper documents Collaborated with another intern to complete a customer mailing of 750 federal and labor law posters

Commercial/Retail Leasing Intern

• May 2019 - Aug 2019

Supported a team of 8 Leasing Associates by drafting and revising letter of intent documents outlining business deal terms. Responsible for presenting properties, benefits, and amenities to prospective tenants. Maintained daily communication with tenants and prospective tenants. Created and implemented a strategic business plan to pursue emerging space uses for light industrial, manufacturing and tech incubator spaces. Created custom retail pitches for high profile tenants including Sephora and Urban Outfitters. Collaborated with the winning team of 10 interns in a “Shark Tank” themed project proposing a warehouse management system to organize and coordinate inventory. Represented Bedrock, Quicken Loans and the Rock F.O.C. through the Campus Ambassador program where I engaged and recruited Michigan State University students.

Human Resources Assistant

• Jan 2018 - May 2018

Scheduling and interviewing potential student employeesCompleting hiring I9 paperworkPayroll tracking and time reportingPersonnel records maintenanceServe as board member of the Student Employee Recognition Program to distinguish employees that demonstrate superior teamwork

Student Supervisor

• Mar 2017 - Jan 2018

Serve as board member of the student recognition program to distinguish employees that demonstrate superior teamworkProvided courteous and prompt customer service to guests in the dining hall for approximately 7,500 studentsAttained responsibility for dining hall and supervision of 25+ employees Ensured dining hall was kept clean and met sanitation standardsCompleted a full-time course schedule while maintaining 20 hr/week work schedule