Experience

The Foodware Group

• United States
• Wholesale
• 1 - 100 Employee

• Sales Coordinator

  • Feb 2019 - Present



The Golden Touch Group

• United States
• Retail Apparel and Fashion
• 100 - 200 Employee

• Vendor Relations Specialist

  • Nov 2017 - Present



Montblanc

• Germany
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Administration Specialist

  • Mar 2014 - Present

  Responsible for the day-to-day successful operations of a team of representatives. Monitor phone volumes and ensuring proper phone coverage through proper use of the Call Monitoring Systems. Provides functional responsibility for organizing and controlling all areas of the Montblanc Customer Service Department. Acting as the bridge between customer service staff and management, makes recommendations to management concerning staff and improvement of procedures. Manages all aspects of order processing; the handling of retail and wholesale/consumer inquiries/complaints and communicating and upholding all company policies and procedures. Serves as head of the department in the absence of the Customer Service Manager. In control of training and maintaining an effective staff of personnel that treat customers courteously and provide efficient and complete answers to their questions. In charge of maintaining a high level of morale, motivation, and enthusiasm within the department by providing effective feedback to foster high performance and a productive environment. Coordinates with other company departments to assure effective Customer Service functions. Performs all special assignments and projects as delegated Show less