Brookelyn Herman

Sales Support Supervisor at Spence Diamonds
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Contact Information
us****@****om
(386) 825-5501
Location
Mission, British Columbia, Canada, CA

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Credentials

  • Diamontology
    Diamond Council of America
    May, 2022
    - Nov, 2024
  • Gemmology
    Canadian Gemmological Association
    Oct, 2020
    - Nov, 2024

Experience

  • Spence Diamonds
    • Canada
    • Luxury Goods & Jewelry
    • 1 - 100 Employee
    • Sales Support Supervisor
      • Oct 2022 - Present

      Responsible for greeting clients, handling all payment/transactions, answering incoming phone calls and emails, assisting in basic store maintenance and cleanliness, show room upkeep and supporting the Diamond Consultants as needed Effectively and professionally responding to any correspondence relating to company businessTraining and development of sales support associates and ensuring all Spence policies are being followedFollow company process on performance managing part time associates, provide coaching and create necessary action plans Creating and managing monthly schedules for sales support associates and ensuring scheduled hours do not exceed allotted hours Responsible for recruiting and onboarding new part time tea members Addressing client issues quickly and professionally in line with company guidelinesEffectively maintains operational functions of the store Maintaining supply inventories, and conducting physical inventory counts Show less

    • Sale Support Associate / Front Desk
      • Apr 2021 - Oct 2022

      Accurately trained new hires and assisted in managerial tasks. Provide clients with accurate information concerning policies for sales, warranties, and status of sales. Learned and frequently used multiple sales systems to investigate, track and correct customer issues. Assisted customers with sales needs. Provided seller support on refunds, new orders and policy changes. Completing quality checks and providing completed orders to claims that pick upAssisting in coordinating showroom appearance, merchandising and store tidiness Building report with clients and identifying client needs through a sales approachInspecting and processing incoming jewelry repairs Professionally act as the first and last point of contact for clients on the phone, through email, and in person within the store Show less

  • The Chopped Leaf
    • Canada
    • Restaurants
    • 1 - 100 Employee
    • Supervisor
      • May 2019 - Apr 2021

      Created successful work schedules for each team member to maintain deadlines and full staff shifts. Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflow. Interviewed, hired and trained new employees. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Created identical dishes numerous times daily with consistent care, attention to detail and quality. Created successful work schedules for each team member to maintain deadlines and full staff shifts. Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflow. Interviewed, hired and trained new employees. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Created identical dishes numerous times daily with consistent care, attention to detail and quality.

  • Brilor Homes
    • Mission, British Columbia, Canada
    • Construction Assistant
      • Oct 2018 - May 2020

      Distributed supplies to skilled workers to maintain job site productivity. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Utilized construction tools and machinery to effectively complete job site projects. Loaded, unloaded and moved material to and from storage and production areas. Distributed supplies to skilled workers to maintain job site productivity. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Utilized construction tools and machinery to effectively complete job site projects. Loaded, unloaded and moved material to and from storage and production areas.

  • Family Managed Care
    • St Albert, Alberta, Canada
    • Respite Provider
      • Dec 2017 - Sep 2018

      Prepared Nutritious meals, cleaned houses, laundered clothing and completed shopping tasks. Assisted individuals with disabilities in daily living needs such as personal hygiene. Planned engaging recreational, developmental and entertaining activities. Recorded status and duties completed in logbooks for management. Entrusted to handle confidential and sensitive situations in a professional matter. Provided families with short-term relief of an adult with disabilities. Encouraged individuals to have active roles within the community Show less

Education

  • Vancouver Community College (VCC)
    Gemmology, Geological and Earth Sciences/Geosciences
    2018 - 2020

Community

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