Brooke Walker
Training & Travelling Assistant Virtual Office Manager at Servcorp- Claim this Profile
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Topline Score
Bio
Sean O'Connor
Brooke is a fantastic, professional sales leader. She is very passionate about serving her clients to the highest standards. Absolute pleasure working with you!
Michelle Street
Working with Brooke has been an absolute pleasure. She is always engaging and constantly at the top of her game. We have worked on a number of sales together over the past 18 or so months. Brooke consistently proves her ability to remain consultative throughout the sales process and ensures the customer is comfortable from initial contact to close. I look forward to doing more deals with Brooke in the near future. She is an asset to any company.
Sean O'Connor
Brooke is a fantastic, professional sales leader. She is very passionate about serving her clients to the highest standards. Absolute pleasure working with you!
Michelle Street
Working with Brooke has been an absolute pleasure. She is always engaging and constantly at the top of her game. We have worked on a number of sales together over the past 18 or so months. Brooke consistently proves her ability to remain consultative throughout the sales process and ensures the customer is comfortable from initial contact to close. I look forward to doing more deals with Brooke in the near future. She is an asset to any company.
Sean O'Connor
Brooke is a fantastic, professional sales leader. She is very passionate about serving her clients to the highest standards. Absolute pleasure working with you!
Michelle Street
Working with Brooke has been an absolute pleasure. She is always engaging and constantly at the top of her game. We have worked on a number of sales together over the past 18 or so months. Brooke consistently proves her ability to remain consultative throughout the sales process and ensures the customer is comfortable from initial contact to close. I look forward to doing more deals with Brooke in the near future. She is an asset to any company.
Sean O'Connor
Brooke is a fantastic, professional sales leader. She is very passionate about serving her clients to the highest standards. Absolute pleasure working with you!
Michelle Street
Working with Brooke has been an absolute pleasure. She is always engaging and constantly at the top of her game. We have worked on a number of sales together over the past 18 or so months. Brooke consistently proves her ability to remain consultative throughout the sales process and ensures the customer is comfortable from initial contact to close. I look forward to doing more deals with Brooke in the near future. She is an asset to any company.
Credentials
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Certificate III in Beauty Therapy
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Experience
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Servcorp
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Australia
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Real Estate
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700 & Above Employee
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Training & Travelling Assistant Virtual Office Manager
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Sep 2021 - Present
As the Training & Travelling Virtual Office Assistant Manager it is my job to cover multiple locations accounts and customer service components of any onboarding clients. I also assist with management hire and training in all aspects of accounts, customer service and operations of their new roles when running a successful floor. It is my role to structure all customised 6 week training programs for any onboarding trainee managers within AUNZ and provide support until they are confident and competent in their new position. Show less
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Sales and Business Manager
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Jan 2017 - Jan 2021
After relocating from our Parramatta office, I was promoted to manage our Norwest location. With double the amount of clients, my role as a Sales and Business Manager sees me filling a variety of roles, however predominantly business to business sales and client relationship management.My passion is growing the Norwest market whilst assisting our clients to break into other markets by leveraging off our international network.The Norwest office of Servcorp is just 1 of over 160 premium office locations across the globe - from Australia, the USA, the UK and across Europe, as well as having a strong foothold in Asia and the Middle East.My role is to ensure our Norwest branch continues to maintain our 5 star global standards while focusing on generating sales and increasing revenue.My responsibilities include:● Generation of new leads and sales conversion● Contract negotiation ● Client Relationship Management● Account Management - in excess of 350 accounts - from 1 person start-up businesses to global -corporations● Team hire, management, training, motivation and retention● Networking and local area marketing● P&L analysis and control Show less
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Manager
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Apr 2016 - Jan 2017
After being promoted to a Servcorp Manager from my previous roles as Receptionist and Personal Assistant, I was relocated to our Parramatta office to run my own location. Our Octagon building was one of the few locations in our global network classified as a VIP floors. Whilst learning and adapting into the management role and training, I was able to gain an extensive knowledge of the Parramatta and surrounding regions market which has helped me throughout my career. My role at Octagon, Parramatta was to build a strong network with our clients, surrounding market and build my team so we could continue to maintain our 5 star global standards while focusing on generating sales and increasing revenue.My responsibilities include:● Generation of new leads and sales conversion● Contract negotiation● Client Relationship Management● Account Management - in excess of 150 accounts ● Team management, training, motivation and retention● Networking and local area marketing● P&L analysis and control Show less
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Personal Assistant
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Sep 2015 - Apr 2016
● Monitoring Boardroom / meeting room / office bookings, LCD panel, video conferencing, and equipment booking via MyServcorp for clients on request● Booking of travel, hotel, and theatre arrangements on request● Reporting daily data for management● Mail and courier management for 300 + businesses● Providing excellent customer service – aiming to exceed the client’s expectation by being efficient, accurate and helpful.● Assisting clients with administrative tasks in a specific time frame as advised by the client● Providing accurate, quality work and value for money● Educating clients on the Servcorp systems and IT solutions that would best suit their business requirements● Liaising with all office clients on a daily basis face to face to see how we can best assist their business.● Contacting all Virtual Office clients on a regular, rotating basis to check in on their package. Show less
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Corporate Receptionist
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May 2015 - Sep 2015
● Reflect Servcorp's 5 star standards.● Maintain the highest level of confidentiality for every client.● To accurately allocate phone numbers and manage phone configuration for clients.● Introduce clients to the communication system and its many features.● Professionally manage incoming calls on the switch board (between 200-300 calls per day)● Monitoring the Boardroom, Meeting Room and Day Suite usage and facilities.
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Jubilee Smash Repairs
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Australia
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Individual and Family Services
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Administrative Assistant
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Jan 2011 - Feb 2015
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Education
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2007 - 2010
William Clarke College
High School/Secondary Diplomas and Certificates -
Oakhill College
Community
