Experience

Keller Williams Flagship of MD

• Operations Manager

  • May 2020 - Present

  As the Agent Operations Manager for the Shawn Martin Group, I help lead and develop our growing team. I constantly think of ways to improve the workflow and efficiency of not only the teams operational procedures, but of the team agents as well. I maintain agent care and retention with a customer focus, a core of our teams mission. Along with many others, some key responsibilities include developing efficient processes, integrating support across team, and designing and implementing new… As the Agent Operations Manager for the Shawn Martin Group, I help lead and develop our growing team. I constantly think of ways to improve the workflow and efficiency of not only the teams operational procedures, but of the team agents as well. I maintain agent care and retention with a customer focus, a core of our teams mission. Along with many others, some key responsibilities include developing efficient processes, integrating support across team, and designing and implementing new services, along with event planing and marketing. We strive to deliver excellent customer service and are continuously looking to improve. Show more Show less



Tray Inc.

• Promotional Products Specialist

  • May 2017 - May 2020

• Director of Promotional Products

  • Aug 2018 - Feb 2020

• Accounts Payable Specialist

  • Jun 2015 - May 2017



Bethesda Systems

• Accounts Receivable, Administrative Assistant

  • Dec 2013 - Jan 2015

  Bethesda Systems is Washington DC’s leading provider of advanced audio and video systems for the home, office, or outdoor venue. Whether you want something simple or highly elaborate, our team is ready to help you realize the audio and/or video system you need. We begin by listening to your needs and desires.After this initial consultation, we’ll survey the space (or detailed plans of a space still under construction) you’ve selected for the project. Armed with an understanding of the… Bethesda Systems is Washington DC’s leading provider of advanced audio and video systems for the home, office, or outdoor venue. Whether you want something simple or highly elaborate, our team is ready to help you realize the audio and/or video system you need. We begin by listening to your needs and desires.After this initial consultation, we’ll survey the space (or detailed plans of a space still under construction) you’ve selected for the project. Armed with an understanding of the relevant factors, an in-depth knowledge of the latest products and materials, we develop a detailed plan to realize your vision, which, upon assignment, we will execute with surgical precision. As evidenced by our work, we take a great deal of pride in our craft—an enabling aspect of which is our ongoing communication with you.SpecialtiesCustom Home Intergration Show more Show less



Surgery Center of Potomac

• Medical administrative assistant

  • Nov 2012 - Sep 2013

  Answer and direct phone calls, check in patients for surgery, schedule surgeries, medical billing, working with insurance companies for per-certifications, managing patient files, ordering office supplies, creating spreadsheets regarding case lists, and organizing all patient information and forms with HIPPA.



Ward and Klien Chartered

• Ward and Klein

  • Oct 2010 - Aug 2012



BlueWater Funding, LLC

• Administrative Assistant

  • Dec 2010 - Oct 2011