Experience

True Owl Management Consulting

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Founder & Managing Partner

  • May 2022 - Present



Blue-Mark Management Consultants

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Managing Principal

  • Aug 2021 - Jun 2022

• Principal Consultant

  • Apr 2020 - Aug 2021

  As Principal Consultant, I lead engagements that focus on creating opportunity for adoption, alignment and managing complexity for organizations looking to develop a strategic agenda or address a needed organizational change. I help our clients engage in practical and proven solutions to address their organizational strategy, effectiveness, design, change, and workforce needs - and to this by leveraging a collaborative approach to explore and develop outputs that drive the change, manage risks and establish effective governance structures. Working with and guiding our team of Blue-Mark consultants, the team and I collaborate with our clients to create winning pragmatic approaches, plans, strategies, deliverables, and actions that help them achieve their goals. To do this, I continuously focus on my clients, their needs and building trusted and credible long-lasting relationships. Additionally, I led our Organizational Design practice and worked with the team to continue developing and evolving our methods and approaches that help to shape organizations of varying sizes, industries and complexity - helping our team and clients think critically and design their organization's divergently and with intent.More recently, I am leading our team to codify our Talent Management practice that focuses on helping our clients develop talent management and workforce strategies and plans, explore defining and executing on the employee experience, define critical leadership competencies and value propositions. Show less



KPMG Canada

• Canada
• Financial Services
• 700 & Above Employee

• Manager, Advisory Services, People & Change

  • Sep 2016 - Mar 2020

  As a Manager within KPMG’s People and Change Management Consulting practice, I focused on working with large teams to deliver and support organizations through business and technology transformations. Specifically, I have gained over 10 years of experience and expertise leading change management, organizational design, learning and development, talent management, strategy development, workforce strategy and planning, and employee experience / EVP engagements with multiple clients and stakeholders. Each of these engagements required me to be accountable for leading and managing multiple large scale private and public projects with minimal oversight – ensuring milestones were met, deliverables were provided with the highest standards, budgets managed, teams engaged, and ensuring my clients needs were met – all leading to great and on going client relationships. In addition to project work, I co-led the development of a workforce transformation service for clients, which required me to collaborate globally with senior individuals to formalize and socialize the workforce transformation methodology. Lastly, I supported continuous business development by gaining additional project work and building / maintaining personal client base. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Project Management Consultant

  • May 2014 - Sep 2016

  Working initially as a contracted Project Manager, I led and executed the organizational review, design, and transformation of the Guest Relations Department. Specifically, I worked to help McDonald’s Canada shift from a 3-person operation that was able to intake 10,000 white mail/ phone calls capable of minimal data capture and management to a call centre operation (of over 30 people) capable of addressing over 200,000 interactions through multiple engagement channels. Through this work and with the leadership team, we defined the overarching strategy and vision for the department and how it would strategically meet the needs of the evolving business. I worked with the current team to assess the current state and design future state processes, current roles, job description, metrics, and structure that aligned with the vision and strategy. Additionally, I worked with the team to design and execute all system integrations, training content, change management and implementation plan for First Contact Recovery procedures, CRM, Social Media Monitoring and Communication, Online Form and Reporting Dashboard. Through this transformation, accessibility and ability to communicate with guests was dramatically enhanced by 150%, processes were standardize and streamlined, metrics and reporting were easily accessible, a guest centric approach was created that aligned to the overall organization needs, in addition to a centralized database capable of storing guest information from all communication channels. Other projects as a full-time Project Manager: • Supported the development of the McCafe Strategic Roadmap and 5-year plan • Project Managed the design and execution of McDonald’s first McCafe Standalone restaurants • Program managed McDonald's 2017 restaurant (1400) refresh that included the implementation of Kiosks, Dual Point Service, Guest Experience Leaders, and Create Your Taste Show less



Proaction International

• Canada
• Business Consulting and Services
• 100 - 200 Employee

• Sr. Consultant

  • Sep 2012 - May 2014

  I lead and performed organizational efficiency and productivity analysis to address and implement opportunities relating to productivity, employee motivation and engagement, communication, line and method changes and management practices for a variety of projects in the manufacturing and production industries. I developed and implemented new management tools, executed changes to optimize processes, communications and management practices that have improved the bottom line, employee motivation and engagement. Worked with internal coordinators to provide them with the right skills and knowledge to perpetuate all communication, performance and analysis executed throughout the project. All projects were executed on time and budget, with a range of $200,000 - 500,000 in annual returns. Show less



KPMG Canada

• Canada
• Financial Services
• 700 & Above Employee

• Sr. Consultant

  • Sep 2011 - Sep 2012

  As a Sr. Consultant within KPMG’s People and Change Management Advisory Practice in Toronto, I supported a varierty of clients with change management and communications, HRIS system reviews risk management, HR optimization, organization design, leadership and team development, and talent management strategies.I supported clients in executing HR projects and people change management initiatives from conception through to implementation, covering several disciplines and for engagements of various sizes, up to enterprise wide and multi-business levels. I am experienced at conducting change readiness assessments, developing and executing change management plans, designing and executing communication materials, and facilitating leadership and team building workshops. Show less

• Consultant

  • Jan 2009 - Sep 2011



IMAX

• Canada
• Entertainment Providers
• 700 & Above Employee

• Engineer Assistant

  • May 2004 - Aug 2009