Experience

Signal Brands Australia

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Supply Chain Operations Manager

  • Jul 2021 - Present



Verathon

• United States
• Medical Equipment Manufacturing
• 400 - 500 Employee

• Logistics Contractor

  • Oct 2019 - Jul 2021

  • Manage incoming customer purchase orders, conducting order validation and order corrections • Complete order entry, picking, packing and shipping of customer orders • Liaise with freight forwarders and transport service providers • Manage consumable supplies for sales • Maintain customer price lists data. • Maintain Epicore (ERP) Customer & Account information, updates & corrections. • Receipt deliveries and configure new stock to Australian Regulatory Requirements. • Participate in half & yearly stocktakes • Log temperature device downloads monthly for temperature controlled areas & action discrepancies • Tracking of freight shipments including follow-up / intervention for missing shipments. • Customer service including telephone call/fax/email enquiries. • Provide assistance in processing orders and shipping for Technical Service where required. • Any other duties assigned by the Direct Manager and/or Company, from time to time.



TechStyleOS

• United States
• Apparel & Fashion
• 500 - 600 Employee

• Global Logistics Manager

  • Aug 2018 - Apr 2019

  • Managed International import and domestic transportation of apparel & footwear for brands; Fabletics, ShoeDazzle, Just Fab & Savage X Fenty into US, EU & Canada • Managed a team of 2 logistics specialists • Provided guidance on all transportation modes (Ocean, Air, Truck, Domestic & International Small Package) through various service providers into US, EU & Canada • Managed international import and domestic transportation visibility & communication to internal departments & higher management for product & promotional launches • Managed logistics transportation on new Wholesale business with fulfilment centres and departments stores DSW & Macy’s • Worked closely with vendor booking service provider on EDI implementation & troubleshooting • Continuously worked on processes improvement across all modes of transportation • Managed special projects for promotional items in USA & Australia for product launches • Worked closely with vendor booking service provider & ocean/air carriers to minimise peak season impact. • Managed & participated on logistics transportation for travelling pop up exhibition trade shows throughout USA to strict deadlines • Managed & participated on logistics transportation of stock, fixtures & equipment of permanent retail stores & pop up store openings & closings • Troubleshooting on domestic & international small package movements for stock, samples & promotional items • Basic working knowledge of Import/Export compliance procedures (AU, US, Canada, EU) • Worked closely with Fulfilment centres in Louisville, KY Perris, CA (US) Venlo, NL (EU) & Mississauga, ON (Canada) on critical imports, transload stock program between CA & KY and monitored inventory transfers between all 4 fulfilment centres to meet customer demand • Managed & participated on RFP with service providers • Strengthen talent through new projects & unexpected challenges.



Technicolor Creative Studios

• United States
• Entertainment Providers
• 700 & Above Employee

• Logistics Manager

  • May 2017 - Aug 2018

  • Managed and coordinated Intl inbound logistics on sea, air, LTL, FTL truckloads & parcel/courier and assist with 4 3PL warehouses and transportation activities on Technicolor connected home stock. • Optimize the coordination of information from SAP, shipment tracking systems & monitor EDI implementation • Management of airfreight provider selection and continuous performance management. • Assist in continuous improvement opportunity projects • Created reporting projects for Technicolor Connected home management on inbound freight logistics • Seeking spot airfreight quotations for comparison analysis & approval • Monitor performance against service letter agreements (SLA’s) • Oversee yearly inventory audit process with 4 3PL warehouses • Maintain transportation portal system on Intl inbound freight that ensures delivery 3PL warehouses & customer direct business needs • Implemented internal SOPs • Collaborate with other departments to provide best practice movement options on air & sea shipments maximising cost efficiency & reductions • Conduct &/or oversee stock quality management inspections at 3PL warehouses • Monitor 4 3PL warehouses performance on inbound receiving & outbound dispatch DIFOT ensuring to meet KPI timelines, as well as product rework projects from start to completion • Manage freight service providers ensuring DIFOT on Intl inbound shipments delivery with accuracy to 3PL warehouses & customer direct • Resolve problems concerning Air, Sea and Road transportation, logistics systems, custom issues on inbound shipments



Giorgio Armani

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Logistics Manager

  • Jan 2016 - Jan 2017

  • Direct, manage and coordinate logistics, warehouse, transportation and customer service activities. • Implement best practice & manage direct to store deliveries • Mange 3 direct report employees • Review third party provider rates & oversee invoice approvals • Ensure direct managed stores & 3PL stock receipt is receipted into inventory within 24hrs • Lead and direct strategic planning for logistics and customer services for wholesale & multi brand accounts • Responsible for overseeing the inventory cycle count management process with 3PL • Develop & maintain transportation system on domestic & international freight that ensures business needs are met • Review products at SKU level via SAP ERP database with merchandise teams & Milan head office to ensure stock moves within the production windows • Daily order processing through SAP to 3PL WMS database for daily dispatch & reverse logistics • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting & EDI Implementation • Maintain warehousing receiving & distribution operations with 3PL • Manage the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or carriers • Direct inbound and outbound logistics operations, transportation DIFOT activities as well as safety performance and logistics quality management • Monitor the 3PL warehouse's performance, allocating and managing resources according to changing needs • Direct 3PL warehouse operation to ensure achievement of cost, productivity, accuracy or timeliness objectives • Resolve problems concerning Air, Sea & Road transportation, logistics systems, imports or exports, custom issues • Monitor product import and export processes to ensure compliance with regulatory and legal requirements • Monitor and participate in stock taking to ensure accuracy of inventory control



Signal Brands

• International Logistics Manager

  • Feb 2014 - Mar 2015

  • Serve as liaison between International Factories, 3PL’s & International Distributors on International Shipping, Logistics & Production on Guess Handbags, Wallets & Samples • Managed 1 direct report employee • Oversea 3PL operations, KPI’s & relationships • Manage communication & provide customer service to International Distributors including previous employer Busby Trading & the Distributors Freight Forwarders • Process mapping & improvement through database alterations & department requirements • Provide daily updated Seasonal product status to internal departments, International Distributors & Freight Forwarders • Monitor products at SKU level & Merchandise level via BlueCherry ERP database, Production Dept & Factory contact from order placement to delivery • Provide International Distributors & Freight forwarders with cargo ready date changes, Short shipments & Quality issues • Track, process & amend packing lists, commercial invoices & shipping documentation & distribute to International Distributors • Ensure Pre & Post Samples meet their cargo ready dates & move via Distributors Courier service or Freight Forwarder • Gather data via BlueCherry ERP database & excel reports to consolidate for internal depts & external Distributors & Freight forwarders • Arrange & participate in weekly video calls & conference calls domestically & globally • Monitor and uphold Terms of Trade, Customs & Free Trade Agreements, Quarantine requirements, transport mode selection based around cargo weight and measurement specifications and project/season requirements. • Process monthly shortage claims & Seasonal Defective claims



PSA Business Group, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• International Business Consultant - Contractor

  • Apr 2013 - Feb 2014

  Senior Consultant • On-Site Business Cargowise Training (ERP System) • Remote Cargowise training to clients via Webex & Phone • Upselling PSA Business Group Services to Cargowise clients. • Implementing Clients to Cargowise system and setup • Business Consulting (Client’s) o Process improvements and review o Implement Operations Improvements/Solutions • Workshop based CargoWise training Senior Consultant • On-Site Business Cargowise Training (ERP System) • Remote Cargowise training to clients via Webex & Phone • Upselling PSA Business Group Services to Cargowise clients. • Implementing Clients to Cargowise system and setup • Business Consulting (Client’s) o Process improvements and review o Implement Operations Improvements/Solutions • Workshop based CargoWise training



Hedley's Inc

• United States
• Wholesale Import and Export
• 1 - 100 Employee

• Import Coordinator - Contractor

  • Oct 2012 - Mar 2013

  • Air & Sea import bookings and coordination with clients • Liaising with clearance agents, shipping lines, haulers • FCL, LCL, Groupage imports worldwide • Maintained excellent customer service and client relationships • Held accurate records of invoices & documents • Direction of Local & Domestic install projects • Process implementation within New York, London & Paris offices • Ensured scheduling of container unpacks and domestic • Scheduling of Local & Domestic client deliveries



Busby Trading Australia Pty Ltd (now Signal Brands Australia)

• Supply Chain Director

  • Sep 2010 - Jun 2012

  • Managed the import/export supply chain to/from Australian & New Zealand for five main divisions & four smaller divisions of the International Brands: o Guess Handbags & Luggage & Adult/Kids Footwear o Guess Adult & Kids Apparel o Tumi Luggage o Gap Adult & Kids Apparel o Aldo Shoes & Accessories • Managed 2 direct report employees • Coordinated and adhered to mandated requirements from suppliers and the respective factories. • Liaised with freight forwarders; oversaw the project/season from beginning to completion. • Manage 3PL operations & relationships & KPI’s including suppliers/factories in various locations • Monitored and upheld Terms of Trade, Customs & Quarantine requirements, transport mode selection based around cargo weight and measurement specifications and project/season requirements. • Oversaw sourcing solutions on cost reductions, already fixed costs and alternative service options. • Managed off shore 3PL Pick & Pack operation on required orders and requested quality checks. • Ensured scheduling of container unpacks and domestic deliveries with Warehouse Managers. • Performed and managed purchase order and SKU tracking. • Created quick reference guides for suppliers/forwarders and internal departments to adhere to. • Handled lodging intent to claims on service providers and suppliers on items damaged or pillaged. • Confirmed that the department utilised Air, Sea, Courier and Trucking modes of transport in a transit worthy and cost effective manner. • Authorised shipment approval and consolidations for airfreight and sea-freight to maximise container capacity and cost effectiveness on all modes. • Performed daily correspondence and conference calls with International suppliers and their factories as well as Freight Forwarders. • Utilised various product and shipment reports to keep an up to date account of all cargo moving through the supply chain at various different stages from order placement to delivery into store.



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Client Development Account Executive & Operations Import Clerk

  • Feb 2005 - Aug 2010

  • Performed a high level of tailored customer service to top national clientele; prepared quotations, tailored customer reporting, liaised daily with international colleagues. • Supervised up to 6 staff daily to achieve a high level of accuracy through operations. • Coordinated Interstate and International travel with Clients. • Managed vendors and employer’s international offices in USA. • Constructed cross trade business working with two or more other international counterparts and one domestic. • Reported to government bodies such as Australian Customs & AQIS; liaised with Shipping lines, nation wide terminals and service providers. • Prepared and Created reports, managed industry notices for fellow employees and clients. • Managed International Cross trade business working with 2 other international counterparts.



Hemisphere Freight Services

• Operations Import Sea Clerk - Contractor

  • Mar 2004 - Jan 2005

  • Supported a team of three; processed numerous files daily through reporting to Australian Customs, Shipping lines and national terminals and various other service providers and government agencies. • Processed expense reports for end of month financials and served as support for the front desk reception processing legal documentation and phone relief. • Created client invoices for services preformed and reconciling checks/invoices within A/R ledgers. • Managed interstate movement of cargo and documentation within road regulations.



Pacific Network Global Logistics

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Import Sea & Air Clerk

  • Nov 1998 - Mar 2004

  • Supported a team of three; led a supervisory and operational role processing numerous files daily through reporting to Australian Customs, Shipping lines and Port Botany terminals and various other government agencies and service providers. • Supervised department staff regarding data entry to ensure complete accuracy. • Implemented a proactive approach to potential problems/obstacles faced by the department allowing more efficient time management within the department. • Increased departmental efficiency by implementing procedures/regulations within my employer and government agency guidelines.