Brooke Ferguson

Customer Retention Manager at Audi Downtown Toronto
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English -
Skills

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Bio

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Credentials

  • Personal Training Specialist
    Canfitpro

Experience

  • Audi Downtown Toronto
    • Canada
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Customer Retention Manager
      • Feb 2023 - Present

    • Customer Retention Coordinator / Sales Events Coordinator
      • May 2021 - Present

  • Audi Midtown Toronto
    • Canada
    • Retail Motor Vehicles
    • 1 - 100 Employee
    • Pre-Owned Inventory Coordinator
      • Jul 2020 - May 2021

    • Lease End Vehicle Administrator
      • Oct 2019 - Jul 2020

    • Customer Relationship Management Specialist
      • Mar 2019 - Oct 2019

    • Receptionist
      • Sep 2016 - Mar 2019

      - Professionally greet local as well as international guests.- Answer phone calls, communicate effectively with guests and colleagues, provide administrative support and control the switchboard efficiently.- Sell boutique items and accessories by assessing clients needs and responding to inquiries.- Operate POS systems, collect payments, book and provide receipts. - Assisted with a Make-A-Wish charity campaign - Work special events such as: new/remodeled product launches and sales events Show less

  • Dogtopia
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Shift Lead
      • Jan 2018 - Jun 2018

      - Oversee day-to-day operations including managing and motivating staff members - Contact and provide information to clients and potential leads via email and telephone - Create invoices & agreement forms, take payments and attempt to sell memberships and passes - Reconcile books and accounts at the end of each day to send to the CEO and other top management - Oversee day-to-day operations including managing and motivating staff members - Contact and provide information to clients and potential leads via email and telephone - Create invoices & agreement forms, take payments and attempt to sell memberships and passes - Reconcile books and accounts at the end of each day to send to the CEO and other top management

  • Home Hardware Stores Limited
    • Canada
    • Retail
    • 700 & Above Employee
    • Cashier
      • Mar 2012 - Dec 2017

      - Processed payments including: cash, debit, credit and gift cards. - Assisted customers and provided product information. - Stocked shelves and organized stock in the backroom. - Answered telephone inquiries - Made follow-up calls for special orders and back-ordered items - Processed payments including: cash, debit, credit and gift cards. - Assisted customers and provided product information. - Stocked shelves and organized stock in the backroom. - Answered telephone inquiries - Made follow-up calls for special orders and back-ordered items

Education

  • University of Guelph-Humber
    Bachelor's Degree, Business Administration and Management, General
    2014 - 2018
  • Victoria Park Collegiate Institute
    2010 - 2014

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