Head of Customer Success

• Jan 2018 - Present

- Track and distribute incoming tickets to our Help Center to ensure customer issues are resolved as quickly as possible - Work directly with Head of QA, CMO, and CPO to drive customer satisfaction - Track, report, and escalate customer reported issues to QA and Product teams - Provide customer insights to CEO and executive leadership - Collaborate with leadership teams to set goals and align on success metrics and KPIs to be measured - Onboard and train new CS team members - Track and distribute incoming tickets to our Help Center to ensure customer issues are resolved as quickly as possible - Work directly with Head of QA, CMO, and CPO to drive customer satisfaction - Track, report, and escalate customer reported issues to QA and Product teams - Provide customer insights to CEO and executive leadership - Collaborate with leadership teams to set goals and align on success metrics and KPIs to be measured - Onboard and train new CS team members

Copyright and Permissions Administrator/Office Assistant

• Jan 2016 - Aug 2017

-Ensured images being used in our online presentation adhere to international copyright laws. -Negotiated image licensing fees with outside publishers on behalf of our authors. -Liaised with publishers, universities, and editors. -Reviewed CV's and suggested potential candidates for open positions. - Ordered, Received, and distributed office supplies. -Ensured images being used in our online presentation adhere to international copyright laws. -Negotiated image licensing fees with outside publishers on behalf of our authors. -Liaised with publishers, universities, and editors. -Reviewed CV's and suggested potential candidates for open positions. - Ordered, Received, and distributed office supplies.

Administrative Assistant

• May 2015 - Aug 2015

Planned and implemented a variety of all camp programs for the James and Rachel Levinson Day Camp.

Camp Supervisor

• Apr 2012 - Aug 2015

My responsibilities as a Supervisor at J&R Day Camp included training camp staff, communicating with parents and administration on a daily basis, planning and facilitating unit programs, and problem solving when needed.

Research Intern

• Sep 2014 - Feb 2015

My responsibilities as a research assistant included running experiments, communicating with subjects about participation in experiments, editing research papers, and prepping the lab for subjects. My responsibilities as a research assistant included running experiments, communicating with subjects about participation in experiments, editing research papers, and prepping the lab for subjects.

Crew Member

• Oct 2013 - Oct 2014

Senior Camp Counselor

• Jun 2009 - Aug 2011

As a camp counselor I was responsible for 15 children on a daily basis. I worked with my co-counselor in generating and implementing programs and activities for our campers, and resolving conflicts within our group. I learned countless skills such as how to communicate effectively and how to work in a group. As a camp counselor I was responsible for 15 children on a daily basis. I worked with my co-counselor in generating and implementing programs and activities for our campers, and resolving conflicts within our group. I learned countless skills such as how to communicate effectively and how to work in a group.