Clinical Support Specialist

• Oct 2022 - Present

Patient Support Specialist

• May 2020 - Dec 2022

Prepare patients for the DigniCap Scalp Cooling & monitor them until end of treatmentInteract with patients as needed and educate them on proper hair careEnsure quality of scalp cooling treatment by adherence to guidelinesManage patient expectations of their scalp cooling results accuratelyFollow up on Help Desk calls during time on site at infusion centerCall new patients before first treatment in states assigned to youMaintain Excel spreadsheet of first time calls for patientsHandle invoice, insurance, CPT and ICD10 billing duties as needed Show less

Senior Account Manager

• Nov 2018 - Nov 2019

Provided day-to-day customer service and managed 475 assigned accounts by responding to emails and answering 90+ daily inbound calls. Supported prospective and current clients with provisioning, updating, and maintaining their accounts and services. Helped clients understand and maximize the value of their services by actively recognizing and initiating up-sell opportunities. Tracked and monitored customer payments and retention by implementing and conducting regularly scheduled check-ins and follow-ups. Acted as primary point-of-contact and liaison between WebMD and multiple partner companies. Achieved KPI targets such as client retention rate, revenue up-sell, CRM task completion. Conducted in-depth training sessions for all new employees. Promoted to team leader after 9 months with company. Show less

Newborn Hearing Screener

• Aug 2015 - Aug 2018

Educated parents and explained the hearing screening procedures Screened infants and NICU babies and reported on their hearing condition using EMR programs Identified and referred all infants with hearing abnormalities to audiologist Completed all necessary patient paperwork and processed their medical insurance information Developed positive, professional relationships with physicians and medical staff Scheduled and coordinated hearing screening sessions for all assigned patients Selected to train new employees Show less

Administrative Assistant

• May 2012 - Aug 2018

Provided payroll department backup as needed by use of Quickbooks Conducted research using internet and other resources in order to accommodate specific project needs Established successful working relationships with customers, suppliers, and service providers Created, managed, and organized all file systems and folders for accuracy General office responsibilities to include, filing, scheduling, ordering supplies, and data entry Processed invoices for all custom homes Prepared contractor bid submissions Show less