Sales Support Manager

• Jan 2023 - Present

The Sales Support Manager supports the growth and expansion of the North American Direct Sales and Channel Sales markets through the development of systems and processes necessary to successfully launch the sales team and support ongoing sales efforts to ensure their success. From the creation of the sales Playbook, and generation of supportive marketing materials and campaigns, implementation of training programs, defining key processes, establishing standards and monitoring process performance, the Sales Support Manager will drive excellence as the organization expands and evolves. Ringover Group is a SaaS software publisher and European telecom operator since 2005. Our vision is to revolutionize the business phone system and transform it into a modern and easy-to-use productivity tool. This idea gave rise to Ringover, a powerful 100% cloud communication solution integrating telephony, video conferencing, SMS and group messaging. The key: end-to-end technological mastery, a simple and user-friendly interface integrated to business tools, and efficient performance oversight thanks to statistics and supervision tools. Greatly scaling up in growth and adopted by over 10,000 users, Ringover is on track to become the leader in European cloud telephony, primed for rapid international development in the markets for Spain and the United Kingdom. Show less

50K Affiliate

• Nov 2017 - Feb 2023

Recruited sales team and front line customer base capable of producing annual revenues of $1,050,000+ in the fastest growing network marketing company in the world Achieved top 100 in the company in 10 months Created robust social media-based product and marketing system training program for new recruits and system of materials and resources needed for onboarding and ongoing support Trained and mentored new leaders to duplicate recruiting and onboarding efforts to build their own teams, resulting in teams producing anywhere from $10K/month all the way up to $50K/month Established email and text-based marketing programs Create reports and analyze data to review stability of the business and observe month over month growth MyDailyChoice was founded in 2014, merged with HempWorx in 2017, and is currently headquartered in Las Vegas, NV. Under the leadership of Founders Josh and Jenna Zwagil, MDC grew from $9 million in sales in 2017 to $100 million in sales in 2018. In 2018, MyDailyChoice won the Bravo Award for being the fastest growing Network Marketing company for the year. In addition to having another record-breaking year, MyDailyChoice has invested significant resources into international markets. MyDailyChoice holds the rare AAA+ rating with BusinessForHome.org. Show less

Sales Manager

• Apr 2022 - Jan 2023

Senior Account Manager

• Sep 2021 - Jan 2023

Senior Sales Engineer

• Mar 2020 - Jun 2020

Welcome to DeployIT USA. We are the one stop shop, “throw it over the fence and forget about it” solution for projects of any scale, from small single site installations to large, national, multi-site projects. From design and engineering, procurement, deployment and implementation, to monitoring and maintenance, there is nothing we can’t do. Leverage our network to expand your business. Our massive network of heavily vetted engineers and technicians has national and international reach. We have over 300,000 technicians in our network with over 1200 verified skills and certifications to match to your project needs. Mitigate risk through limiting your project’s exposure to potentially multiple sub-contractors with differing standards and SLAs by depending on DeployIT USA’s high standards of service, technician vetting and accountability and our service and satisfaction guarantees. We’ll respond to your initial request within 8 minutes, and we’ll have your project staffed often within the hour. We successfully staff 97% of all requests we receive, regardless of size and scope, technology, or location. Our technicians are held accountable through our intensive verification process to ensure that all certifications are active and up to date. We vet their skill sets through our two level-deep rating system, work experience and scopes of work performed in order to match your job with the most qualified in our network. We protect your reputation and the safety of your customers through background checks and drug testing on all of our technicians. Our technicians are geocached to and are held accountable through our mobile platform to ensure work is completed accurately, on-time and to your satisfaction. Technicians can provide documents, photos and information to us in real time. We’re helping drive your business forward by virtually eliminating all delays, and taking wasted time off project managers’ plates. Show less

Business Development Manager

• May 2018 - Mar 2019

Recruited new Partners/Resellers capable of offering Voice Carrier's (VC) solutions to untapped customer base with legacy systems Created innovative marketing materials used by our Partners/Resellers to present VC solutions to their customers Created email marketing campaigns to market Voice Carrier to potential Partners/Resellers Executed 40-50 sales calls and emails per day Supported the COO and chief engineers on a large multi-site project worth $100,000 in potential annualized revenue through organization of customer bills, records and materials and coordination of on-site visit Completed RFPs for government entity opportunities Led project to onboard MasterStream as Partner Portal and migrate Salesforce data to MasterStream Voice Carrier has been providing ground-breaking phone service since 2007. The desire to provide a superior, unified telecommunication experience drives our mission. It’s a matter of pride and determination to exceed the needs of every customer. Our cloud-based phone systems inherently cost less than traditional systems—and we pass the savings on to our customers. It’s simply a more powerful way to connect, at a much lower cost. Voice Carrier always includes free, live customer service. Steve, Christina, Bruce — our entire support team — are right here in the United States ready to give a hand 24/7/365. We’re here to help our clients achieve their highest business goals. And yes, we love engineering technology that delivers your voice at a lower cost per word. After all, work should be an outlet for greatness. But, what makes us happiest is knowing all this ‘nerd time’ makes life better for our customers. Voice Carrier is headquartered in San Jose, California; among the leaders and the best in Silicon Valley. Our executives are trailblazers in telecommunication technology. Our groundbreaking technology, genuine approach, and unwavering commitment to excellence differentiates us from all others. It’s always been a matter of pride. Show less

Inventory Analyst

• Oct 2016 - Apr 2018

Review, report and analyze data generated by CNN International Sales Operations systems to ensure accuracy, efficiency, productivity, while continuously identifying opportunities for process improvementRespond to all ad hoc requests received from the VP and Director of our organization, while producing daily, weekly and monthly static reports to support our local and international officesProvide data and tools to support the International Sales Ops log team, who produce the entire 24 hour commercial logs soup to nuts for all 5 CNNi and 3 CNN en Espanol feeds/channels around the world in both program and commercial schedulingManage our team's processes - I have authored all process documents for all reports executed by our team, and innovated existing reports to improve simplicity, efficiency and accuracyAdvanced Excel User Show less

Quality Assurance Specialist (International Sales Operations)

• Dec 2014 - Oct 2016

• Steward commercial units and sponsorship elements for Mexico and Pan Regional feeds and apply accordingly to ensure maximum revenue recognition• Implement program changes for all CNN Espanol feeds and place commercial spots for the Mexico and Pan Regional feeds• Provide support to Sales and act as liaison between Sales and the CNN Espanol network to ensure accuracy and maximum profitability of Mexico and Pan Regional feeds• Ensure overall accuracy and integrity of CNNi and CNNeE orders through proactive quality review via various tools and queries, and use of problem solving tools and resources to identify root cause and eliminate any discrepancies that occur Show less

Call Quality Analyst & New Business Training Specialist

• Apr 2013 - Nov 2013

• Designed and implemented original new hire training program to include training modules and material, testing material and review tools • Redesigned call audit form to a more technical call quality metric, improving auditor integrity and reporting accuracy and ability to conduct root cause analysis • Improved overall call quality by 5 percentage points on average within the last four months through coaching, training and one-on-one feedback sessions • Maintained a 95% or better overall transactional quality rating for actual files processed within production environment • Six Sigma Green Belt trained and authorized to begin project identification Show less

Accounts Receivable Escalation and Support Manager

• Nov 2008 - Sep 2009

-Project Manager on “Get Cash” (high level collections) project; acted as liaison between Customer Care AR/Collections Teams and Sales and Services Sales to facilitate partnership in the resolution of past due top accounts (i.e: Fortune 500/Federal/State Government) to the tune of over $100M in cash clearing or adjustments of errant billing on my accounts in ten months -Key component in improvement of Customer Care and Sales/Services Sales relationship through the identification of the root cause of inter-organizational process breakdown and implementing solutions that resulted in more timely and effective transmission of information on the holistic condition of each account Show less

Business Planning and Operations Analyst

• Aug 2006 - Aug 2008

-Led project to bring Customer Care organization onto the Global Deals Team (executes high revenue deals for Fortune 500/Government), potentially preserving the profit margins of non-standard agreements involving Customer Care support by 10-15%, or approximately $1.5 million per agreement-Designed process for Enhanced Software Licensing Program offer for Customer Care supporting $200M multi-year revenue generation-Decreased cycle time of Avaya University billing process from 90 days to 5 days in two months-Through Shockwave initiative (project to reduce Sales process cycle time), simplified Nice/Witness/Verint OEM quote error escalation process working with a cross-functional team, resulting in an improvement in Sales productivity and customer facing time Show less

Performance Solutions Analyst

• May 2004 - Aug 2006

-First certified Six Sigma Yellow Belt within US Customer Care organization; fully trained Six Sigma Green Belt presently earning full certification-Awarded Director’s Cut Award, presented to leadership partners who have demonstrated exemplary and extraordinary behaviors in support of organizational initiatives using Avaya Values and Attributes and current CARE Initiatives-Developed industry standard technical call quality metric, e3Quality™ and all related training and job aid materials, and implemented across all business areas within US Customer Care and within European email channel-Increased Atlanta Customer Care Center Cash Management agent performance using e3Quality™ by 18% from baseline (since March 2005) through one-on-one coaching and development and group training-Moved Atlanta Customer Care Center First Contact Resolution from a baseline of 77% to 79% in four months through email awareness campaigns and one-on-one coaching and development, with one percentage point equal to approximately $1million in cost savings-Lead global project to identify and define the Top Five (5) Key Performance Indicators for Global Customer Care Show less

Training Support Manager

• 2003 - 2004

-Awarded Global Operations Outstanding Performance Award for significant and outstanding demonstration of high–performance results and behaviors associated with the Avaya LLC Transition -Number one Cash Management team third month out of training achieved through hands-on coaching and development to assist in understanding strategy, systems and processes, and providing solutions for resolution of past due receivables -Created coaching standards and newly hired employee advancement criteria center-wide through observations of performance, class participation, and delivery of direct feedback to the trainees -Created testing process utilized center-wide to determine pass or fail status of all newly hired employees Show less