Experience

Southern Careers Institute

• United States
• Education Administration Programs
• 200 - 300 Employee

• Registrar

  • Nov 2022 - Present

  Southern Careers Institute is a vocational, trade, and technical school offering a wide variety of programs with campuses located across Texas. • Manage the academic records for 275 students in all programs including the Medical Assistant, Billing & Coding and Pharmacy Technician programs, as well as the Welding, HVAC and CDL training programs • Developed the CDL program to grow to one of the largest programs with a 222% increase since 2022 • Meet weekly with academic staff and directors to communicate student status and data and report directly to the school owner regarding the CDL program enrollment, student graduation and CDL licensure rates • Manage the full-cycle process for the CDL program from orientation to graduation through licensure • Schedule and mange students in the CDL program for theory, range, and the behind-the-wheel trainings • Created effective systems to manage registration and academic records for students, faculty, and staff • Collaborate with the Director of Education to create the campus records policies and maintain compliance • Coordinate class schedules with room assignments to optimize use of buildings, equipment, and staff • Collect, verify, record, maintain, audit and report on students’ grades, registration data, transcripts, and academic records within FERPA guidelines in compliance with federal & state regulations and school policies • Track and validate attendance daily, monitor attendance records, and make corrections • Monitor student attendance, academic progress, and enrollment status; process student status changes, including Drops, Graduations, Reversals, Cancellations, Program Changes, and LOA’s • Disseminate information on course schedules and procedures required to graduate • Supervise the evaluation and certification of graduation applications, produce diplomas and official transcripts, and provide graduates to Director for biannual commencement • Resolve student disputes and communicate with students on status Show less



Fortis Academy

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Registrar | Office Manager

  • 2018 - 2018

  Fortis Academy is a Classic Christian school that strives for the highest academic standards, providing an enriched educational experience for the whole family that brings learning to life. Employing a distinguished faculty committed to their discipline and an unwavering dedication to pursuing education within the context of a Christian worldview.• Volunteered to assist the Campus Director with registering and enrolling students for the 2019 academic year• Utilized Google Drive to create an electronic, paperless system, mined data from various spreadsheets and transferred all student, parent, and teacher files to the shared drive, allowing the Board Members, Campus Director, Marketing Manager, and faculty access to records, depending on their authorization level • Assisted the Human Resources Manager with prescreening candidates, conducting background checks, on-boarding newly hired staff, compiling hiring paperwork, completing government-required forms, and setting up employees in the payroll and automatic deposit systems using Quicken Accounting Software• Mined and researched data to compile various ad-hoc operational and financial reports for the Board Members, Campus Director, and the Marketing and Financial Managers and maintained up-to-date spreadsheet to track critical metrics, including current enrollment and monthly financial data• Entered required information for all new students and faculty into the ALMA Student Information System database, registered students for classes, and prepared class rosters for each faculty member• Set up monthly withdrawals for the payment of tuition using FACTS secure online software• Created a Gmail account for all staff members and each student enrolled in the 2019 school year• Performed various administrative and clerical duties, such as bookkeeping, managing accounts payable, reconciling financial and bank accounts, and maintaining the ALMA grade management database Show less

• Fundraiser

  • 2013 - 2018

  • Volunteered to raise funds for the school by planning, organizing, and producing numerous sporting events, bake sales, dinners, and a variety of parties and festivals, successfully generating thousands of dollars to benefit the school staff and students• Solicited donations for food and silent auction sale items by cold-calling local and national vendors; developing long-term partnerships with various local small businesses, Costco, Walmart, and HEB to repeatedly donate food and items for auctions and gift baskets Show less

• Substitute Teacher

  • 2013 - 2018

  • Volunteered as a substitute teacher for students in grades 6 -- 12 teaching various curriculum, including Latin, mathematics, logic, humanities, history, geography, and literature• Assisted various teachers with the administration and maintenance of their classrooms and organized classroom parties



Peterson Naturopathic Center

• Business Office Manager

  • 2010 - 2012

  Peterson Naturopathic Center is a naturopathic healthcare provider using natural therapies to support and stimulate healing, offering a wide range of services to people of all ages, including acupuncture, drawing blood, and dispensing and prescribing drugs. • Assisted the owners with the preparation for and execution of the business launch in 2010 • Managed the daily business operations including service delivery, marketing, sales, client development & retention, financial reporting, bookkeeping, human resources, CRM administration, and clerical functions • Educated and coached clients toward a healthier lifestyle addressing the clients' nutrition patterns, relationships, and physical fitness, created a plan of action for health and wellness, sold recommended nutritional supplements to patients, tracked progress and held patients accountable to the wellness plan • Scheduled appointments greeted and registered patients, and assisted the doctor in the exam room • Answered incoming calls and acted as the liaison between the doctor, clients, vendors, and suppliers • Coordinated with vendors and suppliers to ensure all required equipment and supplies were available when needed and appropriate product inventory levels were maintained, and products were properly stored Show less



Advantage Team Real Estate Services

• Business Office Manager

  • 2002 - 2004

  The Advantage Team Real Estate Services company provides a wide-range of real estate services to guide residential buyers, sellers, and investors through the home buying and selling process ensuring the best experience and value for all stakeholders involved in the transaction. • Supported the Broker and a team of three of residential real estate agents, performed all administrative and bookkeeping functions, and coordinated transactions for the sale or purchase of residential property • Maintained a database of service providers, including plumbing and electrical contractors, scheduled, and coordinated contractors and service providers to complete repairs and maintenance to properties • Communicated information to the receptionist, sales agents, support staff, vendors, and clients, as needed • Maintained sales records and property marketing budgets and generated various financial tracking reports Show less



Austin Regional Clinic: ARC

• United States
• Medical Practices
• 700 & Above Employee

• Insurance Specialist

  • 2001 - 2002

  Austin Regional Clinic is Central Texas’ largest multi-specialty medical group offering accessible, reliable, convenient healthcare, including primary care - family practice, pediatrics, internal medicine - and twenty-one specialties, focusing on prevention, evidence-based treatment, same-day access, long-term doctor/patient relationships and coordinated care. • Verified medical insurance claims and accurately processed claims and vouchers in accordance with medical claims coding regulations, VA policy, and Medicare regulations, corresponded with insured or agents to obtain information or update account status, and resolved medical claim inquiries and complaints via phone and online • Regularly communicated with clinic administrators, physicians, and staff to provide account status updates • Maintained patient medical records and performed a variety of related administrative functions • Ensured compliance with HIPPA regulations for patient confidentiality and privacy at all times Show less



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Order Fulfillment Manager

  • 1998 - 2001

  Nortel Networks Corporation was a multinational telecommunications and data networking equipment manufacturer headquartered in Ontario, Canada. The company was the ninth most valuable corporation in the world and employed over 94,000 employees worldwide at its peak. In 2009, the company filed for bankruptcy protection and officially closed in 2013. • Promoted to Order Fulfillment Manager position in the Professional Services Department after approximately one year in the Corporate Trainer role• Reported directly to the Director of Professional Services and supported the sales team in the Professional Services Department • Managed the full-cycle ordering process for the sales team including booking orders, order entry, administration, and follow-up, and administered the NORTEL proprietary order tracking database • Ensured orders were processed in accordance within standards and sales commissions were accurate • Provided input and made recommendations for process improvements to strategic decision-makers • Coordinated and collaborated with other departments, including sales, proposals, customer support, accounting, forecasting, engineering, and installations to resolve operational and service issues• Planned, scheduled, coordinated, and executed Executive meetings and sales presentations • Conducted weekly departmental meetings to prepare for the Y2K upgrade installation process Show less

• Corporate Training Manager

  • 1997 - 1998

  • Promoted to Corporate Training Specialist position after four months in the Administrative Assistant role to support the Director of Professional Services, manage the departmental functions and serve approximately 500 corporate team members• Participated in Executive presentations to critical stakeholders and acted as the Corporate Communications Prime to prepare and disseminate information, messages, announcements, and press releases from the Executive team to the employees, media, and the public• Received special recognition for “Outstanding Collaboration with Management” in 1998 • Consulted with internal and external stakeholders to identify training needs and determine which learning programs would achieve the objectives and provide the greatest return on investment and designed and delivered “Soft Skills” training and “Train-the-Trainer” courses for Managers, Engineers, support staff, and other internal Corporate Trainers• Created and developed content, built interactive training materials, and curated training resources• Designed and developed an internal Employee Award and Recognition Program to motivate employees and enhance engagement and satisfaction, ultimately improving employee productivity and success • Planned, coordinated, and executed the Regional Executive Meetings, including sourcing the venue, scheduling events and entertainment, booking speakers and vendors, contracting caterers, planning breakout sessions, and preparing event recap reports for management and the corporate HQ• Traveled to various domestic and international office locations to deliver “Train-the-Trainer” courses Show less

• Executive Administrative Assistant

  • 1997 - 1998

  • Effectively managed multiple priorities in support of three Senior-level Executives, six departmental managers, the Human Resources and IT departments, along with approximately 40 staff members• Assisted with the administration and execution of daily operations for the Professional Services Department• Planned, scheduled, and seamlessly executed Executive presentations, leadership meetings, & various management events, including scheduling and coordination of meals, recreation, and entertainment• Arranged domestic and international travel for the Executive, including travel, transport, & accommodations• Acted as a communications liaison between the Executives, clients, vendors, and department staff and prepared client and stakeholder communications and correspondence for the Executives• Created sales and meeting presentations for the Executive using the Microsoft PowerPoint program• Performed all administrative tasks, including scheduling meetings, appointments, and conference calls • Controlled and managed the vendor and supplier relationships • Prepared and submitted various reports to the Executive and the corporate office • Collaborated with domestic and international departments, divisions, and locations to achieve organizational goals • Planned, coordinated, and executed the annual Red Cross Blood Drive for entire company Show less