Human Resources Advisor

• May 2019 - Present

Head Of Human Resources

• Oct 2018 - Mar 2019

HR Manager

• Mar 2017 - Sep 2018

Responsible for planning, organising, implementing and managing all aspects of the HR function including recruitment, policy development and delivery, performance management, discipline and employee relations. Key responsibilities include: Provide expert guidance for all Department Heads and Line Managers on matters relating to company policies and procedures, offering advice, guidance and support as required. Develop and implement HR strategies and initiatives aligned with the overall business strategy and support change projects. Report to the Managing Director and provide decision support through HR metrics. Oversee and manage the performance appraisal system that drives high performance. Identify effective solutions to meet company goals and objectives through the delivery of employee based initiatives, interventions and projects. Manage and develop Line Managers, setting SMART objectives and undertaking regular reviews to ensure continuous improvement of capabilities and providing opportunities for personal development and progression within the business. Measure employee satisfaction and identify areas that require improvement. Develop and manage a comprehensive library of practical, informative and workable policies and procedures. Review, capture and streamline internal HR processes. Act as an integral member of the Senior Management team, contributing to the success and growth of the business.

HR/Office Administrator

• Sep 2015 - Mar 2017

First point of contact in relation to staff queries, providing advice where appropriate relating to conditions of employment, including calculation of annual leave, maternity leave & sick leave entitlement. Full management of the annual leave calendar, providing an absence report to the manager. Oversee all office administration tasks, ensuring all personal files are kept up to date. Produce & analyse monthly reports in relation to absences & sickness activity, identifying trends so appropriate action can be taken. Manage the recruitment process for appointments and liaise with candidates/appointees to progress interviews and pre-employment checks. Prepare interview pro-formas following short listing. Attend and conduct interviews, as necessary. Prepare offer letters & employment contracts. Monitor probation end dates, notifying senior managers ensuring the necessary paperwork is provided and returned in a timely manner. Prioritise workload and allocate resources effectively whilst achieving high standards of customer service, as well as meeting the requirements of the manager and other senior stakeholders. Produce resignation letters & assist with conducting exit interviews. Provide advice and guidance to managers and staff on the interpretation and application of the NHS Employment Check Standards to include verification of identity, right to work, employment history and reference checks, criminal record, vetting & barring, and occupational health checks. Full induction coordination from booking rooms, negotiating with trainers & key speakers, creating programme, informing new starters of induction start date and recording their availability. Assisting with HR elements, ensuring new starters are made aware of correct company procedures. Audits of timesheets & expense claim forms, ensuring any anomalies are highlighted and investigated. Responsible for making manual calculations of pay, involving the assessment of sickness/maternity & annual leave.

Clinic Clerk

• May 2015 - Sep 2015

Coordinated and entered all appointments/investigations/admissions directly with the patient or referrer onto the hospitals systems. Entered patients onto waiting lists/clinics, ensuring all demographic details were correct. Ensured all details regarding holidays and availability were recorded. Ensured the smooth running of the department including general office duties, photocopying, filing, audio typing, dealing with mail, consultant correspondence and diary management. Responsible for the retrieval, movement and management of health records, aided by tracking systems i.e. Case Note Tracking (CRT), in accordance with Trust policy, including resolving issues of missing notes. Prepared health records for new and follow up attendances and admissions ensuring all relevant correct and up to date documentation were available. Liaised with the appropriate clinical and clerical staff regarding DNA's and cancellations, taking appropriate action to ensure patients were managed in accordance with the Trust's Patient Access Policy. Provided effective hand-over of duties to colleagues, ensuring work areas were kept clean, tidy, and welcoming at all times. Dealt with telephone enquiries from key contacts including GP's, liaised with internal and external sources to resolve any problems, queries or complaints, which may have been from distressed patients/relatives and included dealing with delicate situations, using own judgement. Dealt with patients, relatives, medical representatives/other professionals who attended the office to resolve any problems/queries/complaints/requests for appointments. Ensured systems were in place to ensure that accurate copies of correspondence/xrays/pathology/other investigative reports were accurately filed in medical records case notes. Word processing of all documents relevant to consultant's work, clinical/non-clinical, including the transcription of letters.

Member Services Manager

• Aug 2011 - May 2013

Autonomy managed the provision of general concierge service department including 3 employees responsible for booking area attractions & various tourist-type reservations. Advertised, recruited & trained all members of staff myself. Conducted quarterly 1:1 meetings and annual PDR sessions. Managed annual leave requests and absences. Conducted return to work meetings and updated employee files as appropriate. Mentored employees, setting goals they could work towards for further development. Established & maintained trusting relationships with employees as well as senior stakeholders. Planned, scheduled, confirmed and collected monies for activities & events. Managed room reservations, confirmation of member bookings. Adhered to the utmost professionalism when interacting with fellow team members, senior stakeholders and customers. Managed and resolved the collection on delinquent loans ensuring liaison between the financiers and clients. Analytical problem solving using initiative and adaptability. Produced daily reports using Microsoft Excel. Updating all report summaries for collections and reservations.