Bronwyn Dos Santos

Ecommerce Manager at Valour
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU
Languages
  • Afrikaans -
  • English Native or bilingual proficiency

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Credentials

  • Google Analytics Certification
    Google
    Dec, 2019
    - Oct, 2024

Experience

  • Valour
    • Canada
    • Capital Markets
    • 1 - 100 Employee
    • Ecommerce Manager
      • Jan 2021 - Present

      Primary tasks, roles and responsibilities: • Manage & monitor Shopify Plus & WooCommerce websites. • Updating product information, sales pricing, categories and monitoring inventory levels. • Manage day-to-day site merchandising (banners, navigation, links). • Managing and setting up of partner collections. • Monitor website for operational issues and troubleshoot. • Monitor shipping schedule/deliveries & ensure all styles are up and live. • Oversee the daily operations of online customer service and order fulfilment. • Working with and assisting the Apparel Magic (ERP) integration. • Collaborate with the Marketing department to improve website messaging & enhance brand awareness. • Klayvio implementation and management. • Monthly eCommerce performance reports. • Work collaboratively with key stakeholders internal and external across all levels of the business. Show less

  • Reo Group
    • United States
    • 1 - 100 Employee
    • Communication and Administration Lead
      • Sep 2016 - Apr 2020

      • Website Administration and Support (Internal CMS and WordPress), including blog/media posting and edits, and liaising with developers on changes and updates required. • Social media management/Email Marketing. • Google Analytics, Google search console / My Business management. • Administration of In-house CRM database (BullHorn). • Assisting in event coordination. • Maintaining company records/reports. • Process improvement. • Facebook advertising. • Website Administration and Support (Internal CMS and WordPress), including blog/media posting and edits, and liaising with developers on changes and updates required. • Social media management/Email Marketing. • Google Analytics, Google search console / My Business management. • Administration of In-house CRM database (BullHorn). • Assisting in event coordination. • Maintaining company records/reports. • Process improvement. • Facebook advertising.

  • Phoenix Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • eCommerce Consultant
      • Aug 2009 - Feb 2020

      • Social media management. • Google Analytics/Search console Implementation. • Launching a private label product on Amazon.com. • Setting up of Website hosting. • Website Development in Wordpress / Wix / Shopify. • Assessing client queries and needs with regards to eCommerce requirements. • Consulting on the various issues Client may encounter when setting up their eCommerce websites and merchant accounts. • Sourcing web developers / eCommerce gateway for clients to use, and liaising between the client and 3rd parties. • Maintaining Google analytics and Google Ad campaigns. • Affiliate Marketing. Show less

  • Chain Commerce
    • United Kingdom
    • IT Services and IT Consulting
    • eCommerce Recon /Administration Specialist
      • Mar 2011 - Jul 2014

      • Detailed reconciliation of all transactions processed by our online gateway (real time processing), for four currencies over three time zones (complex excel reconciliation). • Construction of daily data received from Bank into a usable format in excel • Use of filters, Pivot tables and Macros to identify variances • Reconciliation of Merchant accounts (USD, GBP, EURO) Over 3million USD weekly • Identifying and Refunding of failed transactions using Bank Gateway interface • Problem solving of any discrepancies between reporting for our Gateway and Merchant settlements received. • Development and adjustments of reports as required with reporting department • Management of the development of a new transaction reconciliation programme • Document management of Merchant application • Daily International merchant payments • Liaising with International banks and our gateway in Canada with regards to merchant and gateway queries • Training of new staff members Show less

  • Setcom (Sandton)
    • eCommerce Business Account Manager
      • Feb 2000 - Feb 2009

      • Responsible for investigating all suspected cases of fraud. This included buyer and seller (merchant) fraud monitoring and prevention. Setcom had less than 0.5% fraud per year. • Developing new reports and procedures with technical department • Strategising on new ideas that will make the reporting and running of the in-house system efficient and easier • Reconciling of Local and International Merchant accounts. Setcom processes over R100 million a month, every transaction has to be reconciled to our account. • Liaising with international and local banks on all queries • Dealing with client queries; handling any unhappy clients • Meeting with corporate clients to make sure their needs are met • Liaising with clients when fraud is suspected on their accounts • Sales and Marketing • General office Management of 10 staff members • Full office administration Show less

  • Incredible Connection
    • South Africa
    • Retail
    • 700 & Above Employee
    • Sales Consultant
      • Jan 1999 - Jan 2000

      As a Sales Consultant, I was responsible for the sales, promotion and visual merchandising of the children's section of the store. Reason for leaving: After doing an MCSE course I pursued a career where I could make use of the skills I had acquired. As a Sales Consultant, I was responsible for the sales, promotion and visual merchandising of the children's section of the store. Reason for leaving: After doing an MCSE course I pursued a career where I could make use of the skills I had acquired.

  • American Health and Sport
    • Sales Consultant
      • Jul 1998 - Dec 1998

      Primary tasks, roles and responsibilities: Sales and marketing of the new gym Signing up new memberships Reason for leaving: I wanted to move into the IT industry and found a position at Incredible Connection. Primary tasks, roles and responsibilities: Sales and marketing of the new gym Signing up new memberships Reason for leaving: I wanted to move into the IT industry and found a position at Incredible Connection.

  • PAG (Midrand)
    • Office Assistant
      • Apr 1996 - Jun 1998

      Primary tasks, roles and responsibilities: I held various office duty positions ranging from receptionist to personal secretary. Reason for leaving: Temporary assignments Primary tasks, roles and responsibilities: I held various office duty positions ranging from receptionist to personal secretary. Reason for leaving: Temporary assignments

  • Bioforce South Africa
    • Personal Secretary
      • Mar 1995 - Mar 1996

      Primary tasks, roles and responsibilities: I was the secretary to the Managing Director and the Pharmaceutical Manager and did various office duties including managing diaries, typing, faxing etc Primary tasks, roles and responsibilities: I was the secretary to the Managing Director and the Pharmaceutical Manager and did various office duties including managing diaries, typing, faxing etc

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