Social Media & Communications Assistant

• May 2023 - Present

Marketing Specialist

• Nov 2022 - Mar 2023

· Overseeing marketing campaigns across digital and traditional channels, including content marketing, social media, email marketing, SEO & PPC, PR and sponsorship. · Executing campaigns to a high standard, measuring success against key metrics. · Analysing data and campaign results to provide insights to the senior team and help inform future marketing strategy. · Researching target ABM accounts and implement suitable campaigns with the Head of Marketing. · Organising and attending live events and exhibitions throughout the year. · Maintaining a content marketing calendar and ensuring assets are delivered. · Website and landing page maintenance and optimisation using HubSpot CMS. · Generating and publishing press releases and blog content. Show less

Marketing Assistant

• Dec 2016 - Sep 2022

· Participating in marketing material localisation such as controlling local Social Media channels. · Responsible for localised digital campaigns. · Responsible for coordinating and organising local marketing events, e.g exhibitions in operational level, campaigns, and advertising. · In charge of the up-keep of Kemppi CRM System (Salesforce) from a marcom point of view. · Assisting Kemppi Oy marketing and communication team when needed. · Participating in marketing material localisation such as controlling local Social Media channels. · Responsible for localised digital campaigns. · Responsible for coordinating and organising local marketing events, e.g exhibitions in operational level, campaigns, and advertising. · In charge of the up-keep of Kemppi CRM System (Salesforce) from a marcom point of view. · Assisting Kemppi Oy marketing and communication team when needed.

Customer Relations Officer

• Aug 2016 - Dec 2016

· Ensuring the highest standard of courtesy and integrity when interacting with customers.· Agreeing a step by step process with the customer to resolve their complaint.· Taking ownership through to conclusion and adhering to specified timeframes (SLA).· Effectively following up to convert the customer to being a promoter of Autoglass® through effective complaint resolution.

Sales and Marketing Advisor

• Jun 2016 - Aug 2016

· Assisting customers by completing standard bookings suited to their needs.· Relaying the companies features and benefits whilst interacting with potential customers and using these to secure bookings.· Using negotiation, persuasion and influencing skills where and when appropriate.· Working on the companys E-business software.· Focusing heavily on B2C, but also liaising with insurance companies.· Promoting the company's online portal and studying social media trends.· Excelling in company targets on both inbound and outbound calls. Show less