Experience

FCLG

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Field Support and Dealer Comms Manager

  • Jul 2021 - Present

• Communications Specialist

  • Jun 2019 - Jul 2021

• Field Support Manager

  • Jan 2017 - Jun 2019



Percepta

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Field Support Analyst

  • Jun 2016 - Dec 2016

• Fleet Payments Advisor & Analyst

  • Jun 2010 - Jun 2016

  I have has a variety of different temporary placement working for Percepta in Ford Motor Company. In 2013 I graduated from Coventry University and Percepta offered me a full time position working for the Fleet Payments department. During my first year with the fleet payments team I was nominated for employee of the month in July 2013 and I won employee of the year in 2013. On a day to day basis my tasks include: • Investigating payment queries and analysing fleet rebate whilst… Show more I have has a variety of different temporary placement working for Percepta in Ford Motor Company. In 2013 I graduated from Coventry University and Percepta offered me a full time position working for the Fleet Payments department. During my first year with the fleet payments team I was nominated for employee of the month in July 2013 and I won employee of the year in 2013. On a day to day basis my tasks include: • Investigating payment queries and analysing fleet rebate whilst using large sums of money and ensuring clarity of information between parties involved • Organise and investigate data corrections for vehicles that have been registered incorrectly or payments have been unsuccessful. Involves looking at historic transactions to understand why process has failed • First point of contact for customers and dealers – providing fleet terms and payment details • Liaising with Business managers to resolve complex rebate issues and taking the appropriate corrective measure in a timely manner • Working closely with Fleet Deal Management team to amend deals and take a proactive approach to correct and prevent payment issues • Reducing Ford’s debt by communicating with customers to resolve their Debit Balances with Ford • Keeping customers and dealers updated weekly on outstanding queries, providing excellent customer service • Training new starters on the processes in place as well as a detailed brief on the payment and data systems that are used on a daily basis including Eurovac, Armada, Dealer Portal and Seer.



Fashion Prescription

• Social Media Intern

  • Oct 2014 - Oct 2015

  I am currently completing a social media internship for Fashion Prescription; they have given me the opportunity to use social media platforms to market them as a company and attract people to their website. I am really enjoying my social media internship as I am very passionate about the media industry and really enjoy looking into new technologies and realising how important social media have become to any client based company. Please feel free to take a look: Instagram… Show more I am currently completing a social media internship for Fashion Prescription; they have given me the opportunity to use social media platforms to market them as a company and attract people to their website. I am really enjoying my social media internship as I am very passionate about the media industry and really enjoy looking into new technologies and realising how important social media have become to any client based company. Please feel free to take a look: Instagram : @brogan_fashionP Twitter : @brogan_fashionP Show less I am currently completing a social media internship for Fashion Prescription; they have given me the opportunity to use social media platforms to market them as a company and attract people to their website. I am really enjoying my social media internship as I am very passionate about the media industry and really enjoy looking into new technologies and realising how important social media have become to any client based company. Please feel free to take a look: Instagram… Show more I am currently completing a social media internship for Fashion Prescription; they have given me the opportunity to use social media platforms to market them as a company and attract people to their website. I am really enjoying my social media internship as I am very passionate about the media industry and really enjoy looking into new technologies and realising how important social media have become to any client based company. Please feel free to take a look: Instagram : @brogan_fashionP Twitter : @brogan_fashionP Show less



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Jul 2007 - Jul 2013

  Within my six years of employment with Debenhams I have had many tasks, such as; meeting customers’ needs, giving great customer service, and working with people I wouldn't generally work with. I was till trained, and spent quite a lot of my employment on the tills and communicating with the customers. Within my six years of employment with Debenhams I have had many tasks, such as; meeting customers’ needs, giving great customer service, and working with people I wouldn't generally work with. I was till trained, and spent quite a lot of my employment on the tills and communicating with the customers.



Equity Direct Broking Ltd trading as Equity Insurance Partnerships

• Brentwood

• Marketing Intern

  • Jan 2012 - Apr 2012

  I have currently just completed three months or part time work experience for Equity’s marketing team. By being part of the marketing team I learnt so much about the media industry and what processes they go to when creating and distributing a product. On a day to day basis my tasks include: • Whilst I was on my work experience Equity Insurance were re-branding their look; I attended several pitches, where design companies were given briefs and has to present their ideas… Show more I have currently just completed three months or part time work experience for Equity’s marketing team. By being part of the marketing team I learnt so much about the media industry and what processes they go to when creating and distributing a product. On a day to day basis my tasks include: • Whilst I was on my work experience Equity Insurance were re-branding their look; I attended several pitches, where design companies were given briefs and has to present their ideas. • Analysing Equity’s website and taking into consideration their brochures, booklets, posters etc. and comparing these to their competitors. • My main job role was to complete a comparison report, by using what I have learned in my analysis so that it could be used for the re-branding of the company. Show less I have currently just completed three months or part time work experience for Equity’s marketing team. By being part of the marketing team I learnt so much about the media industry and what processes they go to when creating and distributing a product. On a day to day basis my tasks include: • Whilst I was on my work experience Equity Insurance were re-branding their look; I attended several pitches, where design companies were given briefs and has to present their ideas… Show more I have currently just completed three months or part time work experience for Equity’s marketing team. By being part of the marketing team I learnt so much about the media industry and what processes they go to when creating and distributing a product. On a day to day basis my tasks include: • Whilst I was on my work experience Equity Insurance were re-branding their look; I attended several pitches, where design companies were given briefs and has to present their ideas. • Analysing Equity’s website and taking into consideration their brochures, booklets, posters etc. and comparing these to their competitors. • My main job role was to complete a comparison report, by using what I have learned in my analysis so that it could be used for the re-branding of the company. Show less