Experience

Joe's Sporting Goods

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• System Administrator

  • Oct 2016 - Present

  Managed 40 endpoints and 5 servers on a daily basis, including upgrades and replacements. Instituted a backup system including a failover server and off-site copies of data using Veeam Backup and Recovery. Also created an effective battery backup setup within allowed budget for all servers. Lowered costs for IT by downgrading MSP involvement, changing MSP for emergency coverage, and changing email from MSP hosted email to Office 365. Set up multiple Linux Virtual machines for handling documentation, file storage, and asset management. Converted an outdated FoxPro database into a web application for easier searching and access of old receipts. Managed all technical contacts with contractors and vendors, especially with our critical system’s technical support.



Ecolab

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Contractor

  • Apr 2016 - Jul 2016

  Imaged, maintained, and supported over 100 tablets for application testing and distribution testing. Also updated and created documentation for the use and maintenance of the tablets. Created and updated the library of devices so that it is current. Imaged, maintained, and supported over 100 tablets for application testing and distribution testing. Also updated and created documentation for the use and maintenance of the tablets. Created and updated the library of devices so that it is current.



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Help Desk Analyst

  • Nov 2015 - Mar 2016

  Assisted on average 40 customers a day with technical issues from password reset to issues with programs and databases.Supported over 1,000 products and resources for employees of the company.Covered employees working both in the United States and abroad Assisted on average 40 customers a day with technical issues from password reset to issues with programs and databases.Supported over 1,000 products and resources for employees of the company.Covered employees working both in the United States and abroad



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Consultation Agent

  • Nov 2014 - Nov 2015

  Diagnose technology issues as clients come in. Solve issues that can be fixed at the counter or check-in issues that cannot be fixed at the counter. Assist repair and operations agents with repairing computers and contacting clients. Also educate clients about various types of technology and their use as well as how to avoid issues with them. Diagnose technology issues as clients come in. Solve issues that can be fixed at the counter or check-in issues that cannot be fixed at the counter. Assist repair and operations agents with repairing computers and contacting clients. Also educate clients about various types of technology and their use as well as how to avoid issues with them.



Valleyfair Amusement Park

• United States
• Entertainment Providers
• 100 - 200 Employee

• IT Seasonal

  • Apr 2014 - Aug 2014

  Set-up POS system as well as ticketing system for the park for the year, helped develop a new security system to reduce profit loss and assisted in updating the hardware of the park systems. Set-up POS system as well as ticketing system for the park for the year, helped develop a new security system to reduce profit loss and assisted in updating the hardware of the park systems.



Marquette University

• United States
• Higher Education
• 700 & Above Employee

• IT Supervisor

  • Mar 2012 - Jan 2014

  Led the hiring process (reviewing resumes, interviewing, and selecting).Managed day to day management of 10 employees such as managing workload, timeline, and quality of work requests fulfillment amongst the employees.Maintained Office of Residence Life equipment, including IP security cameras, office desktops, and Resident Hall network devices (printers, scanners, and student tracking systems). Led the hiring process (reviewing resumes, interviewing, and selecting).Managed day to day management of 10 employees such as managing workload, timeline, and quality of work requests fulfillment amongst the employees.Maintained Office of Residence Life equipment, including IP security cameras, office desktops, and Resident Hall network devices (printers, scanners, and student tracking systems).



GE HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Summer Co-op

  • May 2013 - Aug 2013

  Adapted a new software product for use by managers to plan out quarterly assignments.Tested a new software product for the company documenting errors, issues, and proposing fixes to the development team. Adapted a new software product for use by managers to plan out quarterly assignments.Tested a new software product for the company documenting errors, issues, and proposing fixes to the development team.



Imation

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• R&D Hardware intern

  • May 2012 - Aug 2012

  Designed and constructed 3 server racks for the preliminary testing of their new online back-up systemTested different USB 3.0 connection styles for the next generation of a hot swappable hard drive system and determined the best option for optimal data transfer speed.Evaluated the compatibility of new hardware and software products with different versions of Linux and Windows operating systems. Designed and constructed 3 server racks for the preliminary testing of their new online back-up systemTested different USB 3.0 connection styles for the next generation of a hot swappable hard drive system and determined the best option for optimal data transfer speed.Evaluated the compatibility of new hardware and software products with different versions of Linux and Windows operating systems.