Experience

Champions World Resort

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager/ Manager On Duty

  • Oct 2017 - Present



Seralago Hotel and Suites Maingate East

• Hospitality
• 1 - 100 Employee

• Front Office Manager/ Manager on duty

  • Feb 2008 - Sep 2016

  Responsibilities include: acting manager on duty to monitor staff in all departments and assist guest needs, concerns, and requests, scheduling, coach staff; problem solve to meet guest needs; manage multiple tasks; assist in any needed capacity including but not limited to: security, restaurant, front desk, housekeeping.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Services Manager

  • Jun 2004 - Jan 2008

  Responsibilities include: monitor staff for both front office and bell services; coach cast members; problem solve to meet guest needs; supervise bell service department; partner with DME as well as other departments to assure guest satisfaction; manager on duty in lobby; manage multiple tasks; assist in any needed capacity; resort advocate for United Way; Environmentality Advocate for Front Desk And Bell Services.



Courtyard by Marriott Carolina Beach North Carilina

• Executive Housekeeping Manager

  • Feb 2003 - May 2004

  Responsibilities included: prior to hotel opening- all pre operational duties including hiring staff, supervising 20 housekeepers and staff, ensuring staff retention and employee satisfaction, monitor daily expenses including budget and payroll, ensure highest guest quality and worker efficiency, monthly inventory and ordering of supplies.



Star Island resort and Spa

• Manager on Duty

  • Jan 2002 - May 2003

  Responsibilities included: overseeing office functions and budgeting needs, supervising front desk staff, assisting with guest needs, services, and overall satisfaction, Manger on Duty, working with the sister resorts to promote business, filling in anywhere deemed necessary.