Experience

Bay Audio Australia

• Retail
• 200 - 300 Employee

• Customer Service Officer

  • Nov 2022 - Present

  · Ensure the store exceeds its key performance indicators, drive lead generation activities in store, through greet-lining process and touchscreens hearing checks. · Ensure clinical schedules have an adequate number of aidable and motivated customers attending clinical appointments. · Ad-hoc administration duties including point of sales, EFTPOS, invoicing, processing stock deliveries, clinical scheduling, data entry and maintenance using Auditdata system, store banking and reconciliation is completed as required. · Follow directions from management staff, working effectively in a team environment and autonomously when managing the store by yourself, displaying leadership with team members and assist in the training of new team members. · During the short time I have been in this role, I have contributed to the store exceeding it’sits target for the month of December 2022, exceeding sales budget by $24,000 and 22 customers fitted with hearing devices. Show less



Queensland Civil and Administrative Tribunal

• Australia
• Legal Services
• 1 - 100 Employee

• Assistant Case Manager

  • Jul 2021 - Aug 2021

  · Undertake file management under guidance and supervision, taking action on files to assist decision-makers. · Provide information to parties on processes relevant to the application, ensuring the file is progressed in accordance with QCAT procedures. · Prepare relevant correspondence and documents. · Provide accurate and timely administrative support to other registry officers. · Comply with QCAT client service standards and legislative timeframes when performing all administrative tasks, in a fast paced and high-volume environment. · Participate in developing QCAT initiatives to support the achievement of QCAT business excellent. · Undertake other tasks and duties as required to assist in or support the delivery of services with QCAT. Show less



NSW State Archives & Records

• Penrith, New South Wales, Australia

• Digital Controls Officer

  • Sep 2019 - Nov 2020

  · Preparation of files of various condition and size ie: several decades old and several hundred pages, fragile paper, with assorted media such as CD’s and photos. · Assessment of items for imaging. · Use of RS-SQL hand scanners for tracking of file and box movement · Use of pallet jack for movement of boxes · Imaging of files with Kodak roller scanners and flatbeds and Alaris Capture Pro imaging software · Quality checking of digital images for dog ears, lines, rotations, faint text and file names · Cleaning of scanners and flatbeds to ensure quality of images · Use of MS Access for indexing of boxes and files for the tracking of file data · General clerical tasks such as email with MS Outlook, MS Excel for statistic collection, maintaining tidy workspace, communication of any issues regarding file/ image quality via MS Access database comments. Show less



Mercy Ships Australia

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Data Entry

  • May 2014 - Feb 2015

  ·Creating and maintaining databases of stakeholders for mail outs using MS Excel and MS Word. ·General administration tasks such as scanning, copying, filing and mailing. ·In this role I used my MS Excel skills to format uniform spreadsheets to increase input effectiveness and efficiency. ·Creating and maintaining databases of stakeholders for mail outs using MS Excel and MS Word. ·General administration tasks such as scanning, copying, filing and mailing. ·In this role I used my MS Excel skills to format uniform spreadsheets to increase input effectiveness and efficiency.



University of the Sunshine Coast

• Australia
• Higher Education
• 700 & Above Employee

• Assistant Office Administrator

  • Feb 2012 - Apr 2013

  ·Processing second-hand textbooks for consignment and sale using MS Excel as well as filing, transactions and liaising with students. ·Recruitment of members as well as promoting, preparing and working student guild events. ·In this role I contributed to the annual turnover of approximately $30,000. ·Processing second-hand textbooks for consignment and sale using MS Excel as well as filing, transactions and liaising with students. ·Recruitment of members as well as promoting, preparing and working student guild events. ·In this role I contributed to the annual turnover of approximately $30,000.



Woolworths Limited

• Sunshine Coast, Queensland, Australia

• Customer Service

  • Sep 2005 - Apr 2010

  ·Provision of excellent customer, transactions and money handling. ·Product knowledge, restocking shelves, cleaning aisles and store opens and closes. ·In this role I contributed approximately $2,000 to the daily store turnover. ·Provision of excellent customer, transactions and money handling. ·Product knowledge, restocking shelves, cleaning aisles and store opens and closes. ·In this role I contributed approximately $2,000 to the daily store turnover.