Experience

Euronet ATMs

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Manager

  • Jun 2022 - Present



Cardtronics

• United States
• Financial Services
• 200 - 300 Employee

• Project Manager

  • Feb 2009 - Jul 2018

  • Single handedly supervised and successfully completed major projects such as ATM installations, bank branding, and conversions for over 100,000 machines for major retailers such as CVS, Walgreens, Kroger, and Target around the US on time and under budget.• Streamlined logistical processes for machine and part shipments to speed up administrative process by 50% by creating macros for each specific job function.• Developed project plans and provided project tracking throughout project lifecycle.• Spearheaded company implementation of Wennsoft (Great Plains add on) accounting/manufacturing software.• Performed quality assurance checks on software prior to deployment to prevent loading errors, confirm instruction accuracy and prevent machine downtime.• Established financial model for vendor quotes to streamline vendor selection process and prevent vendor conflict.• Lead team of 5-7 employees on EMV upgrade project of 45,000 ATM machines to ensure government compliance.• Conceptualized and administrated workflow processes for Project Management department.• Ran project to provide ATM machines for BBVA for Superbowl Live event in Houston, TX 2017. Monitored installation and uptime for event.• Reviewed evidence of stolen/damaged machines for local law enforcement. • Created project tracking metrics for Customer/Executive Management reporting.• Department liaison between vendors, accounting department, sales, and warehouse staff.• Instituted weekly cross departmental project meeting to make all departments aware of inflight projects, future projects and project issues. Show less

• Project Manager

  • 2009 - 2015

• Assistant Program Manager

  • Aug 2007 - Feb 2009



Palm Desert National Bank

• Banking
• 1 - 100 Employee

• Cash Coordinator

  • Sep 2004 - Jul 2007

  • Assisted customers with vault cash replenishments. • Directed cash fills/orders for ATM machines. • Placed cash orders for over $1 million dollars daily from financial institutions. • Provided customers with cash balance and vault forecast reporting. • Collaborated with multiple departments to provide customers with emergency fund needs to prevent ATM downtime. • Processed credits and debits for vault reconciliation. • Communicated with various Armored branches to load ATM machines with emergency funds. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Aug 2002 - Jul 2004

  • Answered billing inquiries and responded to customer complaints. • Provided alternative solutions to customer issues with the objective of customer retention. • Sold products and serviced offered by company. • Maintained knowledge of pricing plans, promotions, and service features. • Administered courteous customer service and assisted in all aspects of products. • Stayed up to date on latest technology and phone releases. • Educated customer on available services. • Met service feature sales objectives. Show less