River Guide / Trip Leader

• May 2022 - Present

Furthered river knowledge and experience by leading trips on the Wenatchee and White Salmon RiversLead entire raft trips of 60+ people while simultaneously creating a positive customer experience

Reservations Specialist

• May 2022 - Present

Handled reservations and waivers for hundreds of guests on Adventure Office operating systemEnsured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies

Lift Operations

• Jan 2023 - Apr 2023

Assisted thousands of guests with loading and unloading procedures on a daily basis Cultivated a positive resort experience by interacting with guests in a helpful and efficient manner Conducted maintenance on multiple chair lift terminals daily Awarded "Lifty of the week" multiple times for providing exceptional customer service and attention to detail Assisted thousands of guests with loading and unloading procedures on a daily basis Cultivated a positive resort experience by interacting with guests in a helpful and efficient manner Conducted maintenance on multiple chair lift terminals daily Awarded "Lifty of the week" multiple times for providing exceptional customer service and attention to detail

Adventure Leadership Program

• Jan 2022 - Dec 2022

Created a safe and encouraging environment for people participating in outdoor activities Ensured accurate data-keeping and performed gear maintenance when necessary Organized and led outdoor adventure trips such as rock climbing, canoeing/kayaking, and camping for student groups and faculty Created a safe and encouraging environment for people participating in outdoor activities Ensured accurate data-keeping and performed gear maintenance when necessary Organized and led outdoor adventure trips such as rock climbing, canoeing/kayaking, and camping for student groups and faculty

HSIM Computer Lab Assistant

• Jan 2021 - May 2022

Responsible for providing technical assistance to students Performed basic computer problem solving, including issues with software and printer maintenance Established and maintained application files in accordance with program standards Responsible for providing technical assistance to students Performed basic computer problem solving, including issues with software and printer maintenance Established and maintained application files in accordance with program standards

River Guide

• Sep 2021 - Apr 2022

Assisted in leading guided kayak and paddle-board tripsMaintained organization and flexibility while distributing guests into boats in a timely mannerEngaged with customers positively and productively to make sure their needs were met

Marketing Assistant

• Sep 2021 - Apr 2022

Analyzed social media interaction data and used insights to identify target marketsDeveloped and delivered promotional advertisements to potential customers Assisted in developing business strategies and promotional ideas

Raft Guide

• May 2021 - Aug 2021

Developed a sphere of awareness for my raft and other customers on the water to maximize safety Created engaging and rewarding experiences for guests through the use of interpersonal skills Practiced leadership and judgment skills to make split decisions in the interest of customer safety Facilitated conversation and guided rafts on hour-long rafting trips for 30-50 commercial guests a day Developed a sphere of awareness for my raft and other customers on the water to maximize safety Created engaging and rewarding experiences for guests through the use of interpersonal skills Practiced leadership and judgment skills to make split decisions in the interest of customer safety Facilitated conversation and guided rafts on hour-long rafting trips for 30-50 commercial guests a day

Senior Counselor

• May 2019 - Feb 2021

Execute counselor responsibilitiesCooperated with coworkers to ensure a safe environment for campersExercised leadership through outdoor activities

Climbing Staff

• May 2019 - Feb 2021

Set up and facilitated climbing challenge courses to ensure camper safety and funCultivated meaningful relationships and engage in impactful conversations with campersEvaluated the needs of others in a variety of dynamic circumstances and adapt accordingly

Summer Intern

• Jun 2018 - Jul 2018

House Page

• Jun 2016 - Jun 2016

Served as Representative Grier Martin's Nominee Served as Representative Grier Martin's Nominee