Experience

Focus CA

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success/Project Manager

  • Jan 2017 - Present

  Project Management *Responsible for managing system programming and implementation for restaurant and bar clients. *Work with customers to ascertain their needs and coordinating with all Focus CA departments to ensure projects are successfully completed. *Coordinate and perform Management and Staff training. Customer Success/Solution Engineer *Provide consultation to clients - educating them on benefits, pros and cons of technology solutions that Focus CA provides. *Facilitate Integration functionality between Focus CA systems and external programs. *Educate and coach clients on best practices for restaurant and bar operations including: -Steps of Service & Workflow -Management Practices -Accounting -Human Resources



Blue Plate Restaurant Group

• Santa Monica

• Operations

  • Apr 2015 - Dec 2016

  Managed 4 locations and 3 different concepts that grossed approximately $15 million annually Developed and implemented operational systems for the following: *Cost of Goods - Food and Beverage *Management & Employee Training *Payroll & Human Resources *Maintenance and Repair Systems *IT Infrastructure *Vendor Management conducted for all facets of operations. Managed 4 locations and 3 different concepts that grossed approximately $15 million annually Developed and implemented operational systems for the following: *Cost of Goods - Food and Beverage *Management & Employee Training *Payroll & Human Resources *Maintenance and Repair Systems *IT Infrastructure *Vendor Management conducted for all facets of operations.



Yamashiro

• Food & Beverages
• 1 - 100 Employee

• Food & Beverage Director/Executive Chef

  • Aug 2004 - Mar 2015

  *Managed operations both front of house and back of house for large volume fine dining restaurant. *Performed menu development, creation, and management for both food and beverage programs. *Vendor Management conducted for all facets of operations. *Increased Sales by 25% and profitability by 75% by implementing various marketing initiatives as well as cost control systems. *Lead and managed a team of approximately 100 employees for a restaurant that serves an average of 1500+ customers per week.



Boa Steakhouse

• West Hollywood, CA

• Lead Line Cook

  • Jun 2002 - Aug 2004

  *Directed line cooks making sure all menu items prepped and produced correctly and with appropriate quality standards. *Technically proficient in every working position in kitchen including grill, saute, pantry, and pastry. *Directed line cooks making sure all menu items prepped and produced correctly and with appropriate quality standards. *Technically proficient in every working position in kitchen including grill, saute, pantry, and pastry.



Novopoint, Inc

• Chicago IL

• Marketing Communications

  • Aug 2000 - Aug 2001

  *Managed all public relations and marketing for Novopoint - an internet business spin-off of Cargill. *Marketed and developed an internet based software for the food and beverage industry. *Worked with individuals across the agricultural, food, and beverage industries including Cargill, Kraft, and PepsiCo. *Managed all public relations and marketing for Novopoint - an internet business spin-off of Cargill. *Marketed and developed an internet based software for the food and beverage industry. *Worked with individuals across the agricultural, food, and beverage industries including Cargill, Kraft, and PepsiCo.



Cargill

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Project Manager & Sr Business Analyst

  • Jul 1997 - Jul 2000

  *Specialized in Order Management Process - Sales, Purchasing, and Distribution.*Performed business analysis, specification design, and documentation for system customizations and implementation.*Lead implementation teams during on-site rollout, including schedule management, technical and application support, and business user training.*Conducted a feasibility project to validate system technology and business processes to other Cargill business units worldwide.

• IT Project Manager

  • Sep 1994 - Jun 1997

  *Managed and performed rollout of corporate infrastructure project.*Telecommunications, network, and system implemented for business units that had no prior technology.*Managed staff and technology for 6 sites and 250 users throughout Russia and Turkey.*Facilitated creation of I/T departments and budgets in Russia and Turkey.*Implemented project management and business communication functions*Created and trained I/T Help Desks for both countries.