Experience

Good Times Restaurants Inc.
• United States
• Food and Beverage Services
• 1 - 100 Employee
• Director Of Information Technology | Innovation Leader

  • Sep 2020 - Present

Davis Technical Solutions
• Philippines
• Construction
• 1 - 100 Employee
• Founder

  • Sep 2009 - Present

Bottleneck Management
• United States
• Restaurants
• 1 - 100 Employee
• Director Of Information Technology

  • Sep 2017 - Sep 2020


Last Call Operating Co I., Inc.

• United States

• Director Of Information Technology

  • Jun 2013 - Apr 2015

  Provide leadership, mentor, and develop IT staff to produce solutions for identified opportunities, automation/support and maintenance needs.Provide business intelligence support for entire enterprise.Act as a business relationship manager responsible for the collection, analysis, review, documentation, and communication of business needs for the organization.Work closely with business system stakeholders and other professionals throughout the organization to provide gap analysis and modify processes and systems accordingly.Design and document user acceptance test plans, requirements and specification documents, usage and test cases. Responsible for ensuring that all restaurant and corporate networks meet PCI DSS compliance.Responsible for capacity/load analysis and maintaining the appropriate level of personnel within the Information Technology group. Manage implementation of system enhancements with end user and technical community. Provide feedback to the business units regarding end user training and product use issues. Show less

• Applications Engineer

  • Jan 2006 - Jun 2013

  Provided custom application development solutions for the entire organization. Developed interfaces to third party applications.Responsible for identifying business needs and coming up with automated solutions.Worked closely with IT team to help improve business processes.



Boston Scientific

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Service Technician

  • Jul 2004 - Feb 2006

  Resolved technical problems by answering questions related to software, PC hardware, and network issues. Diagnosed technical problems by identifying and isolating problems based upon comments and complaints. Provided training for new and existing employees. Maintained documentation and knowledge articles to ensure efficient technical support. Serviced customer inquiries made to the IS Help Desk. Resolved technical problems by answering questions related to software, PC hardware, and network issues. Diagnosed technical problems by identifying and isolating problems based upon comments and complaints. Provided training for new and existing employees. Maintained documentation and knowledge articles to ensure efficient technical support. Serviced customer inquiries made to the IS Help Desk.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Installation Services Technician

  • Mar 2004 - Jul 2004

  Imaging of TSG desktops and laptops using ghosting utilities and Microsoft SMS Technology. Remote installation of software using Microsoft SMS. Installation of desktop and laptop systems, including additional hardware and peripheral devices. Served as lead on installation team to upgrade desktop and laptop systems for TSG systems located in Target City Center locations. Imaging of TSG desktops and laptops using ghosting utilities and Microsoft SMS Technology. Remote installation of software using Microsoft SMS. Installation of desktop and laptop systems, including additional hardware and peripheral devices. Served as lead on installation team to upgrade desktop and laptop systems for TSG systems located in Target City Center locations.



The Chanhassen Bank

• Retail Banking Manager / Officer

  • Jul 2003 - Mar 2004

  Managed retail loan and deposit department. Monitored branch income & expense to ensure maximum profitability of department. Coached employees to ensure that Customer Service, Sales, and Risk Management goals were met. Loan officer for Retail accounts with lending limit up to $100,000. Served as technical liaison between the IT department of Klein Financial and the Chanhassen Bank. Managed retail loan and deposit department. Monitored branch income & expense to ensure maximum profitability of department. Coached employees to ensure that Customer Service, Sales, and Risk Management goals were met. Loan officer for Retail accounts with lending limit up to $100,000. Served as technical liaison between the IT department of Klein Financial and the Chanhassen Bank.



SoftBrands

• Software Development
• 100 - 200 Employee

• Customer Care Representative

  • Jan 2003 - Mar 2004

  Provided end-user technical support for the PORTfolio Property Management System. Provided install and network support for install team onsite during installation of software. Built customized reports for clients using Sybase Infomaker. Provided database administration including: database construction, user set-up, replication, and database maintenance. Provided support and administration for the following operating systems: Windows XP, Windows 2000, Windows NT, and Windows 95/98. Administration of Terminal Server Network and Citrix Client based networks. Develop SQL scripts for database manipulation, reporting, and troubleshooting purposes. QA testing of beta versions of the PORTfolio Property Management System. Show less



Speedy Cash Inc

• United States
• Financial Services
• 1 - 100 Employee

• Network Administrator

  • Mar 2000 - Nov 2000

  Responsible for all facets of the network including: up-time, user and group administration, internet connectivity, web design, email, network design, security, implementing new technologies, etc. Built Exchange Server from the ground-up to provide corporate and Internet email for all users. Administered Terminal Server Network connection for seven Check Cashing Stores located in California. Provided hardware and software support for entire network systems including router and Internet connections. Set up Virtual Private Networks through the Internet using T1 lines at the Corporate Office and DSL service in the stores in California. Show less



INTRUST Bank

• United States
• Financial Services
• 500 - 600 Employee

• Retail Banking Officer / Branch Manager

  • Sep 1993 - Jan 2000

  Duties include management of 17 branch personnel in Retail Sales and Operations. Monitored branch income & expense to ensure maximum profitability of branch. Monitored employees to ensure that Customer Service, Sales and Risk Management goals are met. Conducted outside calls to major customers and sales calls to obtain new banking relationships. Developed North Region News Website. Developed spreadsheet used by entire retail department that calculated hours for branch and determined if they were operating at the desired hours. Developed a chart used by entire retail department to help monitor sales associates. At the direction of the Vice-President of Retail Banking, I participated as a member of Project Development team. This team was put together to make work processes more efficient and to come up with new processes. Show less