Experience

RevLocal

• United States
• Advertising Services
• 400 - 500 Employee

• Digital Marketing Specialist

  • Aug 2023 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Data Analyst

  • Aug 2021 - Sep 2023

  Etna, Ohio, United States +Led restructuring of our outbound quality control department to enhance the area's workflow to result in additional labor savings for the year of $300,000+ with a 5% reduction in process waste. + Maintain building quality to adhere to SOX standards and guidelines. This includes 30-40 weekly audits to identify quality defect trends and creating action plans to correct errors in processes. + Multiple automated data collection and reporting via python scripts to multiple Operational teams… Show more +Led restructuring of our outbound quality control department to enhance the area's workflow to result in additional labor savings for the year of $300,000+ with a 5% reduction in process waste. + Maintain building quality to adhere to SOX standards and guidelines. This includes 30-40 weekly audits to identify quality defect trends and creating action plans to correct errors in processes. + Multiple automated data collection and reporting via python scripts to multiple Operational teams in different locations across the Amazon Network. These reports track performance metrics for various areas such as operational efficiency, under performing process areas, and data consolidation to isolate areas of needed action. + Updated and exported files from internal RDS and S3 that contain unique thresholds per location providing a central data source for each automated python script to reference. This allowed one file to be updated for everything reducing the risk for user-based code variances. + Deep-dive root cause of variances between that of physical and virtual inventory representations to ensure SOX compliance. + Used SQL based queries combined with ARKANA internal tool set to create KPI dashboards for data comparisons and impacts. + Detailed in-person process observations to isolate where individual actions deviate from network standards. + Created process to identify and resolve inventory defects before they can have down-stream impact resulting in >35% Overage Cost reduction without factoring labor costs.

• Process Assistant

  • Apr 2018 - Aug 2021

  Etna, Ohio, United States Process Assistant April 2019 - Present +Worked hand-in-hand with Area Managers and Process Assistants from other departments to ensure that roles vital to customer fulfillment have been filled. In doing so, this ensured that potential mid-shift barriers would be eliminated. +Developed Excel macro to allocate vital metrics into a centralized location… Show more Process Assistant April 2019 - Present +Worked hand-in-hand with Area Managers and Process Assistants from other departments to ensure that roles vital to customer fulfillment have been filled. In doing so, this ensured that potential mid-shift barriers would be eliminated. +Developed Excel macro to allocate vital metrics into a centralized location to improve Process Assistant efficiency. Additional time gained allowed the PAs to further focus on associate training and improve productivity. +To improve the efficiency of the department’s problem solvers, developed a new resource center. This process gave a location for the problem solvers to locate needed tools and in-depth process guides. The resource center reduced downtime upon start-up and has become a daily standard of work and an essential training tool. Inventory Control Quality Assurance Associate April 2018 - October 2019 +Tracked inventory and maintained product quality through standardized processes. When product defects were found, recorded the defect to ensure that those products did not end up in the hands of the customer. +Tasked with verifying quality defects within the building. Upon receiving defective items, promptly determine if the product could be returned to inventory after being fixed so that the company could maintain profits and customer satisfaction. +Instilled company values through a training process for new hires to ensure that expectations for individuals and the company are clear. Provide additional coaching for associates if to help keep them within the company’s quality and productivity standards.



Kenzie Academy

• United States
• Higher Education
• 100 - 200 Employee

• Project Based Training

  • Aug 2020 - Apr 2021

  +Was Scrum Master for a team of Software Developers and Quality Analysts that was tasked with enhancing a social application within a Hackaton format. The end product allowed users to post and interact with a message feed in a simplistic format. +Demonstrated enhanced proficiency in multiple coding languages including HTML, CSS, JavaScript, and React during an intensive six-month Front-End Development certification. +Developed a web-based team game that was manipulated by user… Show more +Was Scrum Master for a team of Software Developers and Quality Analysts that was tasked with enhancing a social application within a Hackaton format. The end product allowed users to post and interact with a message feed in a simplistic format. +Demonstrated enhanced proficiency in multiple coding languages including HTML, CSS, JavaScript, and React during an intensive six-month Front-End Development certification. +Developed a web-based team game that was manipulated by user input. This was achieved by combining the use of the above languages to enable a scoring system and the ability to reset the game upon completion. +While working strictly in a remote environment became well adapted to the use of Zoom for teams of 20+ and other means of communication such as slack. Show less



John Hinderer Honda

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • Mar 2015 - Apr 2018

  Heath, Ohio, United States -Introduced and managed new marketing techniques to target previously unreached customer base while testing new ways of reaching the current customer base. -Deeply evaluate customer requirements to match them with the right product efficiently using intuition based on prior scenarios and interactions -Develop a relationship between customer and company by gaining trust in addition to using time frames in a frugal manner -Averaged 30-60 outbound calls to… Show more -Introduced and managed new marketing techniques to target previously unreached customer base while testing new ways of reaching the current customer base. -Deeply evaluate customer requirements to match them with the right product efficiently using intuition based on prior scenarios and interactions -Develop a relationship between customer and company by gaining trust in addition to using time frames in a frugal manner -Averaged 30-60 outbound calls to potential and previous customers while responding to any incoming customer emails or messages. -Ensured customer satisfaction by going above and beyond to meet or exceed their needs and provide follow-up contact for future assistance. -Assisted in the organization and management of an inventory of over 210 vehicles to create the most effective product presentation. Show less