Brittnie Maddox
Executive Assistant/ Marketing Assistant at BFW Group, Construction Project Managers- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster® (CSM®)
Scrum AllianceMar, 2023- Sep, 2024
Experience
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BFW Group, Construction Project Managers
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United States
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Business Consulting and Services
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1 - 100 Employee
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Executive Assistant/ Marketing Assistant
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May 2021 - Present
As an Executive Assistant, I successfully implement efficient time management techniques, drafts and edits high-quality emails and proposals, revamped the application tracking system, and established a new asset tracking system, resulting in improved productivity and communication for the President and CEO. As a Marketing Assistant, I proactively update and maintain marketing materials, ensure regulatory compliance, create engaging newsletters, lead successful bid efforts, and enhance reporting capabilities, contributing to increased client engagement, brand awareness, and overall efficiency and effectiveness. Show less
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Capital One
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Egypt
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Leasing Non-residential Real Estate
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Customer Solutions Specialist
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Feb 2021 - May 2021
Achieved outstanding results by orchestrating exceptional financial aid services with a 90% satisfaction rating and an 80% customer retention rate, leading a successful digital banking adoption campaign resulting in a 20% increase in digital transactions and a 50% boost in digital banking awareness, and collaborating with cross-functional teams to implement innovative customer solutions leading to a 15% increase in customer satisfaction and 10% growth in new business opportunities. Achieved outstanding results by orchestrating exceptional financial aid services with a 90% satisfaction rating and an 80% customer retention rate, leading a successful digital banking adoption campaign resulting in a 20% increase in digital transactions and a 50% boost in digital banking awareness, and collaborating with cross-functional teams to implement innovative customer solutions leading to a 15% increase in customer satisfaction and 10% growth in new business opportunities.
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Chick-fil-A-Franchise
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United States
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Restaurants
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700 & Above Employee
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Team Leader
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Mar 2018 - Feb 2021
Effectively mentored and coached a diverse team of 50 restaurant staff, resulting in a 20% increase in team member engagement and a valuable 10% improvement in customer satisfaction, while optimizing restaurant operations to decrease waiting times by 15% and increase daily transactions by 5%, all while maintaining a perfect 100% compliance rate and zero cash discrepancies through strict adherence to security and cash handling procedures.
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Marketing Intern
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Aug 2018 - May 2020
Through competitor research, increased social media engagement, and successful event planning, I achieved remarkable results, with a consistent 40% above average store performance, higher social media interactions, a 25% increase in monthly giveaway participation, a 10% increase in overall engagement, a 50% boost in community engagement, and a 10% increase in sales, while also optimizing restaurant operations through technology solutions and implementing data analytics tools for targeted marketing campaigns and improved customer engagement. Show less
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Team Member
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Jan 2014 - Mar 2018
Showcased exceptional adaptability and flexibility in effectively handling fast-paced and high-pressure situations, while consistently achieving customer satisfaction scores above 95% through the delivery of exceptional customer service as a Chick-fil-A team member.
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Delaware State University
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United States
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Higher Education
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700 & Above Employee
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Resident Assistant
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Aug 2017 - Mar 2020
Trained mentor to college students that helped support their academic success, social development, and personal growth by creating programs and experiences within a diverse college community. Trained mentor to college students that helped support their academic success, social development, and personal growth by creating programs and experiences within a diverse college community.
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Education
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2016 - 2020
Delaware State University
Bachelor's, Mass Communications -
2022 - 2022
Udemy Alumni
The Complete Project Management Fundamentals -
2022 - 2022
Community College of Philadelphia
Business Writing Course
Community
