Experience

Claimpay, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Claims Representative

  • Dec 2021 - Present



Mobile Small Animal Clinic

• United States
• Veterinary Services
• 1 - 100 Employee

• Office Manager

  • Jul 2005 - Dec 2021

  • Conduct a thorough check-in of appointments, act as the scribe for the veterinarian during the entire appointment, and ensure all billing charges have been entered for the appointment.• Coordinate and manage the flow of patients in the examination and treatment areas to ensure efficient use of the facility and the Doctor's schedule.• Assist with the purchase and inventory of equipment and supplies and orders items in a timely fashion.• Execute timesheets and attendance processing, prepare time cards ensuring that these interface with the payroll system.• Lead the team of 10 people and deal with employee relations matters including timely resolution of their disputes and issues.• Process daily transactions including dealing with banks and managing the closing of daily, monthly, and yearly closing of financial accounts.• Establish a culture of operational excellence where the team consistently executes to ensure customers receive the best possible resolutions while meeting strategic goals and KPIs.• Communicate with clients about unique animal health concerns and offer guidance on options, preventive care, medications, and other treatments.• Counsel customers on necessary future and ongoing veterinary care as well as any applicable programs and services.• Drive process improvement within the customer support framework, developing more efficient ways to handle technical service-related inquiries.• Assist the veterinarian during the examinations, providing restraint as needed to work safely and effectively.• Prepare and administer medications, vaccines, serums, bathing, phlebotomy, diagnostics, pre-assessments, immunizations, and treatments, as prescribed by the veterinarian.• Clean and sterilize surgical tools, instruments, equipment, and materials.• Maintain accurate, current, and complete records, including but not limited to: animal health reports, medical records, health surveillance data, animal transfer information, and quality assurance records.