Experience

Kennesaw State University—WellStar College of Health and Human Services

• United States
• Higher Education
• 1 - 100 Employee

• Director

  • Apr 2020 - Present

  Manages/directs, screens, hires, trains, and coaches staff.Plans, facilitates, and reviews any training within the advising center and helps to assess training effectiveness through observation and analysis. Facilitates learning sessions, effectively balancing speaking, listening, and discussion while encouraging and asking clarifying questions to check understanding and foster open dialogue.Supports learning & development strategy along with team initiatives and goals.Works collaboratively with colleagues, team, and leadership to address overall quality of services, determine individual, team, and department training needs, and build relationships and achieve goals.Delivers synchronous and asynchronous learning events and develops training material.Measures, tracks, and evaluates student and learner satisfaction.Ensures academic advising team supports student success/meets retention, progression, and graduation goals.Manages the advising budget to determine fiscal priorities and allocates funds, approves or denies expenditures.Oversees advising (i.e., tracking statistics, file documentation, academic planning, and program assessment) and identifies any issues and implements appropriate solutions.Assesses workflow priorities, delegates work assignments accordingly, reviews work of staff to ensure quality and accuracy and effectively communicates goals and initiatives.Meets with student groups to build rapport and assists students in understanding policies, rules governing exceptions, and required academic documentation.Provides proactive, innovative, and timely outreach, referrals, and interventions within the student population through a variety of communication methods. Provides guidance and support to academic advisors, faculty, and departmental staff.Maintains an inclusive and open environment to new people and diverse perspectives.Ensures the high-quality performance, professionalism and customer service standards are consistently maintained. Show less

• Senior Academic Advisor

  • Oct 2017 - Apr 2020

  Facilitate KSU 1101 First-Year Seminar course, which guides students through the transition from high school to higher education. Created advising training manual and facilitates training for new advisors within the WellStar College Advising Center.Serve on the Student Success Collaborative (SSC) Specialist team.Advise students pursuing a bachelor’s degree within the WellStar College of Health and Human Services individually and in groups, using scheduled appointments, walk ins, phone, email and Live Chat.Assist students with navigating the university's academic and co-curricular landscape, fulfilling college requirements, degree and course selection.Fosters student success through facilitation, resource referral, evaluation, retention, progression, and graduation initiatives.Works with faculty and staff on communication, advisement and academic counseling related to the college and KSU general education requirements.Records each advising contact and assists in maintaining student advisement records.Supports the transition of new and transfer students into the program through advisement and orientation sessions.Utilizes predictive analytics and academic advising resources to make data-informed decisions concerning advising and assisting students.Author surveys in Survey Monkey and Qualtrics to solicit learner knowledge, learner evaluation, and to create learner engagement and perform basic analyses of data. Show less


Kennesaw State University
• United States
• Higher Education
• 700 & Above Employee
• Teaching Faculty

  • Aug 2018 - Present


Georgia State University

• United States
• Higher Education
• 700 & Above Employee

• Academic Advisor II

  • Apr 2016 - Oct 2017

  Evaluates and advises on academic programs and progress of students. Coordinates and communicates with faculty on academic program changes or updates. Assesses college's compliance with Board of Regents degree requirements. Trains and supervises staff and assists in the development and implementation of college and University training for advisement personnel. Maintains and updates current student records on information system. Teaches GSU 1010 orientation classes and performs other advanced academic advisement duties as assigned by college. Advises 280 freshmen majoring within Andrew Young School of Policy Studies and Public Health and represents academic advising units on college and university committees. Plays a leadership role in monitoring and tracking the retention, progression and graduation of all students within assigned population through the use of predictive analytics. Serves as lead coordinator for the Move on When Ready and Early College Dual Enrollment programs, advising an average of 130 students each semester, facilitating their orientations and informational sessions. Serves as lead coordinator for New Student Orientations, organizing each orientation session for incoming Freshman and Transfer students, assigning advisors to lead student tables, and working collaboratively with the offices of Admissions, New Student Orientation, Financial Aid, Information Technology, and specific colleges within the University. Reviews student petitions and course authorizations. Assists with orientations for new students and dual enrollment students at other locations. Show less



Gould's Day Spa & Salons

• United States
• Individual and Family Services

• Front Desk Manager

  • May 2014 - Nov 2014

  Supervised 15 employees and scheduled their work shifts. Scheduled employee work shifts and trained new hires on company protocol and customer service Deescalated all situations involving clients and/or employees Collaborated interdepartmentally to explore new avenues of increasing revenue Analyzed the budget for spa, salon, and front desk and maintained record of cashier and ledger Scheduled and facilitated meetings and classes on location Designed retail display and merchandise products and maintained all inventory for retail and back stock Show less



FedEx Services

• Truck Transportation
• 700 & Above Employee

• Account Executive

  • Mar 2014 - May 2014

  Responsible for developing new business and maintaining and deepening existing customer relationships. Focus is on using the telephone, webinar, email, and occasional face-to-face contact to achieve personal sales targets and market goals within the small customer segment. Typical tasks include engaging customers and developing value propositions that meet their needs, increasing volume from existing customers, identifying and acquiring volume from new customers, and managing implementation through effective customer education. Show less



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Academic Counselor

  • Dec 2010 - Mar 2014

  Effectively communicate with students by phone, email, and face-to-face meetings to motivate, and counsel through critical thinking and problem solving; ensuring they have a positive student experience Review trends and reports and strategize with team to meet and exceed retention goals Audit student schedules for applicability of coursework as well as candidacy for graduation. Play a collaborative role in planning and executing commencement activities. Monitor attendance, as well as the academic and enrollment progress of students, to ensure that students are in alignment with University policies and procedures. Provide follow up as necessary. Play a lead role in advising students in regards to academic or attendance issues to ensure resolution toward a corrective action. Monitor group size to ensure operational effectiveness and academic integrity and manage pipelines by analyzing data based on student enrollment activity and projected starts Assist in the interviewing process for possible new hires. Show less



Too Groovy Salon

• United States
• Individual and Family Services
• 1 - 100 Employee

• Guest Services Representative

  • May 2007 - Nov 2010

  Scheduled meetings and appointments, updated files and confidential records, and facilitated training for new hires Provided outstanding customer service while ensuring that clients have a pleasurable and relaxing experience Designed retail display and merchandise products on company fixtures Marketed and sold products and services, ordered inventory, ensured that all products in stock and accounted for Performed office assistant, administrative and receptionist duties while maintaining record of cashier and ledger Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Assistance Account Manager

  • Jun 2009 - Jul 2010

  Mitigated losses while observing and effectively communicating account activity with clients Ensured all documentation is thorough and accurate while regularly updating files and records Reviewed and submitted hardship programs for qualified clients while following company guidelines and protocol Maintained great relationships with diverse clientele by providing excellent customer service Mitigated losses while observing and effectively communicating account activity with clients Ensured all documentation is thorough and accurate while regularly updating files and records Reviewed and submitted hardship programs for qualified clients while following company guidelines and protocol Maintained great relationships with diverse clientele by providing excellent customer service