Experience

North American, An Envoy Solutions Company

• United States
• Wholesale
• 100 - 200 Employee

• Account Receivable Supervisor

  • Apr 2019 - Present

• Account Representative

  • Apr 2016 - Present

  • Accountable for growth profit and revenue in commercial inside sale in facility, maintenance and packaging supply groups within the Chicago land area as well as Wisconsin. • Partnerships with vendors such as Kimberly Clark, Bobrick, Georgia-Pacific, Nuance, and many others.

• Account Representative

  • Apr 2016 - Present

• Accounts Receivables Supervisor

  • Apr 2019 - Aug 2021

  • Responsible for collection of key large-format, B2B accounts.• Supervise the efforts and activities of the collection staff, while supporting department goals and objectives.• Develop creative and innovative collection procedures to collect outstanding balance from delinquent/problem customer accounts.• Work with Billing Supervisor to identify and resolve billing discrepancies. • Assist staff in reconciling their accounts and solving questions presented while maintaining appropriate records, notes, aging reports and spreadsheets. • Keep Credit Manager updated of problem accounts. Show less

• Customer Sercive Rep

  • Sep 2012 - Mar 2016

  • Liaison to 8 Top Commercial and Real Estate Sales Reps, customers and vendors for distribution of Consumables Products as well as for The Millard Group, Harvard Maintenance, Millard Mall Services throughout the Nation, and Prestige Maintenance. • Accountable Maintain and track damaged parcels from FedEx weekly and send out reports.• Utilize iSeries for the following: order entry, tracking, RGAs, price and availability. • Volunteer at a Company event in 2015

• Account Representative

  • 2012 - 2016



Robert Bosch Tool Corporation NA

• Manufacturing
• 700 & Above Employee

• Lead Customer Representative/Sales Support

  • Sep 2005 - Jul 2012

  Lead Customer Representative/Sales Support (June 2007-July 2012) • Liaison to the following departments: Sales, customers/dealers, outsourced team in Alabama, accounts payable, warehouse, logistics, and the 7 brands: Bosch, Skil, Rotozip, Dremel, Vermont American, CST/Berger and Gilmour. • Lead training for 4 month for 25-30 CSR (customer service reps) in Alabama. • Resolved customer(s)/Sales reps order issues on a daily basis within 24-48 hours with the accurate resources before the problem was escalated to management or the director of sales. • Maintained EDI orders and updated CMIR per customer on a quarterly basis, so that the orders would flow seamlessly as well as Managed debits/credits by investigating the reason in SAP. Senior Customer Representative (February 2006-June 2007) • Lead for a team of 4 or 5 individuals to make sure that the orders were keyed, maintained and monitored in a timely manor while delegating daily tasks for each territory. • Managed and tracked each individual’s transaction within SAP and ensured that sales orders were updated with proper records, so that the confirmed goods were expedited and properly invoiced. Customer Representative (September 2005-February 2006) • Responsible for CO-OP (Independent Lumber Hardware “ILH”) accounts: Ace, Do-It-Best, Orgill, and True Value within the United States. • Accountable for CO-OP (ILH) accounts for the western United States. • Used SAP for the following: order entry, tracking, and pricing and availability/inventory, and EDI customers. Show less



THE POTTERY BARN

• Skokie, IL

• Sales Associate

  • Jun 2004 - Jul 2007

  • Established excellent guest/client services. • Maintained merchandise sales both on-floor and in the stock room. • Accurately displayed merchandise for all departments. • Established excellent guest/client services. • Maintained merchandise sales both on-floor and in the stock room. • Accurately displayed merchandise for all departments.