Experience

Mister Car Wash

• United States
• Retail
• 700 & Above Employee

• Site Manager

  • Mar 2021 - Present

  • Analyze financial documents for trends and implement ways to improve business operations.• Maintain required inventory of chemicals and supplies while decreasing waste and shrink.• Motivate and develop the team to achieve and surpass sales goals by coaching them and praising them when necessary. • Demonstrate self-accountability and hold the team accountable for their actions in order to build trust and positive relationships with the team. • Emphasize the importance of safety and conduct safety meetings throughout the year.• Maintain knowledge of current sales and promotions, policies regarding payment exchanges, and security practices.• Conduct interviews and find candidates that are a cultural fit for the organization.• Actively listen to customers or team members to help solve any conflicts that may arise and identify solutions for these conflicts.• Received the Shine Award in June 2019 for exhibiting qualities corresponding with the company’s 3 core values.• Earned a promotion every year while working for the company, with the most recent being Site Manager as of March 2021.

• Assistant Manager

  • Oct 2019 - Mar 2021

• Customer Care Team 2

  • Sep 2018 - Oct 2019



JCPenney

• United States
• Retail
• 700 & Above Employee

• Merchandise Execution Associate

  • Nov 2017 - Sep 2018

  • Recommended, selected, and helped locate merchandise based on customer needs.• Placed special orders and made calls to other locations to search for merchandise.• Arranged merchandise neatly on shelves and made it visually pleasing. • Recommended, selected, and helped locate merchandise based on customer needs.• Placed special orders and made calls to other locations to search for merchandise.• Arranged merchandise neatly on shelves and made it visually pleasing.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • May 2015 - Jun 2017

  • Developed outstanding customer service skills by resolving customer complaints and ensuring customer satisfaction.• Resolved product order discrepancies and processed customer returns and exchanges in a timely manner.• Assisted managers in mentoring new employees.• Earned a promotion from Cashier to Customer Service Associate in June, 2016. • Developed outstanding customer service skills by resolving customer complaints and ensuring customer satisfaction.• Resolved product order discrepancies and processed customer returns and exchanges in a timely manner.• Assisted managers in mentoring new employees.• Earned a promotion from Cashier to Customer Service Associate in June, 2016.