Experience

Port & Starboard

• United States
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Aug 2021 - Present



Decisions.com

• United States
• Hospitals and Health Care

• Sales Operations Manager

  • Aug 2019 - Jul 2021

  This role allows me to be involved in a variety of initiatives for the sales department. My main responsibilities center around lead distribution, contracting, vendor relationships, internal project management, onboarding, sales system administration (with a primary focus in Salesforce) and KPI tracking. This role allows me to be involved in a variety of initiatives for the sales department. My main responsibilities center around lead distribution, contracting, vendor relationships, internal project management, onboarding, sales system administration (with a primary focus in Salesforce) and KPI tracking.



Elephant Insurance

• United States
• Insurance Carriers
• 200 - 300 Employee

• Business Analyst and Product Specialist

  • Mar 2017 - Aug 2019

  I successfully managed and released over 20 projects of various size and complexity as a Business Analyst using Scrum and Agile methodologies. I was responsible for creating comprehensive business requirements and test plans for IT developers and QA testers. I delivered projects for internal stakeholders that lowered labor costs, improved process efficiencies, implemented risk-reducing system controls and offered enhanced technological services to external customers.

• Liability and Bodily Injury Claims Adjuster

  • Feb 2015 - Mar 2017

  I championed complex coverage and liability investigations while exceeding performance metrics and providing excellent customer service. I successfully built rapport and settled personal injury claims valued up to $500,000 with claimants, attorneys and medical providers. On the side, I founded the Claims Communication Committee, spearheaded the department's official newsletter and led monthly forums to gather employee feedback and suggestions for improvements.



Maggiano's Little Italy

• United States
• Restaurants
• 1 - 100 Employee

• Banquet and Cocktail Server at Maggiano's Little Italy

  • 2013 - 2015

  I exemplified exceptional time management skills while providing top notch customer service to clientele during meals and special events. I exemplified exceptional time management skills while providing top notch customer service to clientele during meals and special events.



i9 Sports

• United States
• Spectator Sports
• 500 - 600 Employee

• Cheer Coordinator

  • Aug 2013 - Jun 2014

  I was in charge of the i9 Sports cheer program in Henrico which consisted of coaching approximately 25 girls over the span of three seasons, organizing uniform orders, developing and carrying out weekly practice plans and communicating with parents about important practice changes and game schedule. I was in charge of the i9 Sports cheer program in Henrico which consisted of coaching approximately 25 girls over the span of three seasons, organizing uniform orders, developing and carrying out weekly practice plans and communicating with parents about important practice changes and game schedule.



Private Home

• United States

• Primary Care Coordinator

  • Jul 2012 - Sep 2013

  Handled the care, supplemental education, after-school activities and overall well-being of three children under the age of nine. Handled the care, supplemental education, after-school activities and overall well-being of three children under the age of nine.



NASA Langley Research Center

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• NASA DEVELOP National Program Intern

  • Jan 2013 - Apr 2013

  Collaborated with a team of NASA professionals using Geological Information Systems data and VIIRS technology to research the environmental impacts of wildfires on air quality for the Oregon Department of Forestry. Collaborated with a team of NASA professionals using Geological Information Systems data and VIIRS technology to research the environmental impacts of wildfires on air quality for the Oregon Department of Forestry.



D-Evolutions

• Nicaragua
• Business Consulting and Services
• 1 - 100 Employee

• Executive Assistant

  • Sep 2011 - Jul 2012

  Managed monthly finances and appointment scheduling for vendors and clients across three businesses. Acted as main point of contact for potential and current clients. Completed research and development projects and analyses. Managed monthly finances and appointment scheduling for vendors and clients across three businesses. Acted as main point of contact for potential and current clients. Completed research and development projects and analyses.



Jason's Deli

• United States
• Restaurants
• 700 & Above Employee

• Operations Manager

  • May 2011 - Sep 2011

  As an Operations Manager at Jason's Deli, I was responsible for ensuring smooth overall daily operation at the deli during various periods of the day with multiple areas of responsibility. My goals and deliverables included: achieving the highest personal standards while offering unsurpassed customer service; constructing daily sales reports, labor reports, and hourly employee scheduling line-up reports; utilizing efficient time management skills to complete all required daily goals; and hiring new employees and delegating tasks to them each shift.



The Grove, the Official Home of Virginia Tech University President

• Event Assistant

  • Aug 2010 - May 2011

  As an Event Assistant for special events held at The Grove, the Official Home of the Virginia Tech University President in Blacksburg, VA, I set up for professional banquets, dinners, luncheons, and events and served and assisted guests of the President at various events and functions. As an Event Assistant for special events held at The Grove, the Official Home of the Virginia Tech University President in Blacksburg, VA, I set up for professional banquets, dinners, luncheons, and events and served and assisted guests of the President at various events and functions.