Experience

The Home Depot Pro

• 100 - 200 Employee

• Customer Service Specialist

  • Aug 2021 - Present

• Customer Service Specialist

  • Aug 2021 - May 2023

  Answering upwards of 50 calls a day from customers, sales representatives and shipping companies in order to help the caller any way I could.Processing orders for delivery on a customer account, verifying correct security information, processing returns of any incorrect deliveries and reorders for the correct items.Corresponding with warehouses all over the country to verify and confirm inventory and that orders are being shipped out in a timely mannerWorking in the Special Order department I was responsible for processing orders that were made for items Home Depot Pro did not carry.Entering the special order information into our ordering system ERP, verifying the correct cost amount and retail amount for the items ensuring the margin amount was correct. Researching and verifying where we are able to order the special order item from, purchase item from the vendor and process order in our ERP system to invoice the customer for the item. Once item has been purchased and billed to customer, logging the order information onto a shared excel spreadsheet for our team and a personal excel spreadsheet.Notating into the special orders webpage with shipping and tracking information so the Sales Representative is able to access tracking information. Working on production of 25 orders a day, I would regularly process 30-35 in a given day. Show less



Dollar Tree Stores

• Retail
• 700 & Above Employee

• Operations Manager

  • Nov 2020 - Present

  Handling day to day operations within the store, employees and customers. Helping customers with any questions or concerns Making sure employees stay on task and adhere to any break/meal schedule Keeping track of money within the store while overseeing cashiers and floor crew Making nightly deposits and keeping on top of any paperwork and direct orders Making a weekly schedule and making sure employees adhere to their shifts Receiving and unloading weekly truck orders with 1500-2000 pieces per truck Stocking freight on the floor for purchase Receiving orders weekly from various venders, checking them in and processing the delivery Opening or closing up the store 4-5 days a week, making sure store is locked up and secure before leaving Keeping track of inventory and cycle counts Damaging out any product that is not suitable for sale Adhering to and enforcing any dollar tree rules and procedures Show less



Circle K

• Retail
• 700 & Above Employee

• Assistant Manager

  • Oct 2018 - Nov 2020

  Responsible for daily paperwork and safe count, including entering any invoices from the previous day. Counting the previous days register drops, keeping the in store amount correct for the store safe. Assuring we are not short by any amount, calculating the store nightly deposit amount and taking it to the bank. Keeping a log of all daily deposits, the amount and the deposit slip. Keeping track of daily overage/shortage amounts and the stores net amount per day for the weekly report that is submitted to the stores market manager. Daily lottery audits, assuring all activated and non activated books are accounted for. Changing out any empty lottery books, settling old and activating new books. Ordering office and any other store needed supplies. Receiving new books from the lottery commission, scanning and registering them to our store. Interacting with product representatives and vendors, creating a positive rapport with them in order for the store to have the best environment possible. Stocking and organizing the back room of all back stock, storage and deliveries so that it is easily accessible and convenient for all employees. Processing any out of date or damaged product for write off Organizing and stocking the floor and cooler according to the current Plan-o-grams Receiving, organizing and setting up any and/or changing any new signage for upcoming and current sales. Inside and outside of the store. Show less



Florida Blue

• United States
• Insurance
• 700 & Above Employee

• Claims Processor

  • Sep 2004 - Apr 2007

  Processing upwards of one hundred medical claims a day submitted by providers from all over the state of Florida. Reviewing member accounts and individual insurance plans to verify information and plan to details make sure the claim is processed and paid in a timely manner Contacting the member or provider in order to obtain any missing or other information that might be needed in order to process their claim Processing upwards of one hundred medical claims a day submitted by providers from all over the state of Florida. Reviewing member accounts and individual insurance plans to verify information and plan to details make sure the claim is processed and paid in a timely manner Contacting the member or provider in order to obtain any missing or other information that might be needed in order to process their claim



Remington College

• United States
• Education Management
• 500 - 600 Employee

• Administrative Assistant

  • Mar 2004 - Sep 2004

  Working directly below the director of recruitment it was my responsibility to answer incoming calls and emails from potential students interested in attending Remington College and directing them to a recruiting specialist. Keeping a daily excel spreadsheet of all potential student leads, their information and the recruiter they had spoken to. Putting together orientation packets for new students and setting up conference rooms for all department meetings Answering all phone calls and directing the to the correct department for the entire college Collecting and distributing mail and deliveries for the entire college Meeting and welcoming any walk-in guests, helping them with anything they needed. Show less



Aetna

• Jacksonville, Florida, United States

• Customer Service Representative

  • Aug 2002 - Jan 2004