Brittany Z.

Verification Support Escalation Specialist at SheerID
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sacramento

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Sandy Gutierrez Henry

I had the opportunity to manage Brittany these past three years and work as a team to deliver world-class support. She helped manage our Desktop, Enterprise, Cloud and other Media Creation & Production tools. Her ability to quickly pickup new tasks and process was highly impressive. She documented most of our existing workflows and was updating them on a daily basis so that we always had training material available. She is reliable and a solid team player. She worked very well with other Customer Care associates by learning and training them on new company initiatives and looking for ways to improve and grow. Any company that has the opportunity to hire Brittany, will be lucky to have her on their team!

Shawn Ryley

Brittany is a professional in every aspect of the business world. She understands her role, methodically determines a solution, and efficiently executes a game plan to achieve success. Her personae alone would be an asset to any organization. Start a conversation with her, you won't be sorry.

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Credentials

  • Omnichannel Agent
    Zendesk
    Jul, 2023
    - Nov, 2024
  • ScreenFlow 8 Essential Training
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • At Your Best: Managing Your Time and Priorities (Book Bite)
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Training Your Mind to Overcome Pressure and Underperformance
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Customer Service: Knowledge Management
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • How to Handle Poor Performers
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Overcoming Overwhelm
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Supporting Your Mental Health While Working from Home
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Salesforce Essential Training
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Smarter Note-Taking with Microsoft Office 365
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Innovative Customer Service Techniques
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • OneNote Quick Tips
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Communicating about Culturally Sensitive Issues
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Microsoft Teams Quick Tips
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • OneNote 2016 Essential Training
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Strategic Thinking
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Coaching Skills for Leaders and Managers
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Reduce Tension with Breathwork
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Being Positive at Work
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Salesforce Tips
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Time Management Fundamentals
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Building Rapport with Customers
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • De-Escalating Intense Situations
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Communicating with Charisma
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Jun, 2020
    - Nov, 2024

Experience

    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Verification Support Escalation Specialist
      • Jul 2023 - Present

    • United States
    • Broadcast Media Production and Distribution
    • 300 - 400 Employee
    • Customer Care Specialist
      • Apr 2020 - Jul 2023

    • United States
    • Insurance
    • 1 - 100 Employee
    • Account Services Specialist
      • Oct 2009 - Apr 2020

  • Dr Kuldip Gill
    • Grass valley
    • Medical Office Assistant
      • Apr 2008 - Jun 2008

      Front office assistant and archivist for a local doctors office Front office assistant and archivist for a local doctors office

  • Dietary Aid
    • Grass Valley, California
    • Sierra view Manor
      • 2005 - 2007

Education

  • Sierra College
    Associate of Arts - AA, Graphic Design
  • Sierra College
    Human Development and Family Studies, General
  • Sierra College
    Associate of Arts - AA, Intermedia/Multimedia
  • Sierra College
    Associate of Arts - AA, Illustration

Community

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