Brittany Z.
Verification Support Escalation Specialist at SheerID- Claim this Profile
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Bio
Sandy Gutierrez Henry
I had the opportunity to manage Brittany these past three years and work as a team to deliver world-class support. She helped manage our Desktop, Enterprise, Cloud and other Media Creation & Production tools. Her ability to quickly pickup new tasks and process was highly impressive. She documented most of our existing workflows and was updating them on a daily basis so that we always had training material available. She is reliable and a solid team player. She worked very well with other Customer Care associates by learning and training them on new company initiatives and looking for ways to improve and grow. Any company that has the opportunity to hire Brittany, will be lucky to have her on their team!
Shawn Ryley
Brittany is a professional in every aspect of the business world. She understands her role, methodically determines a solution, and efficiently executes a game plan to achieve success. Her personae alone would be an asset to any organization. Start a conversation with her, you won't be sorry.
Sandy Gutierrez Henry
I had the opportunity to manage Brittany these past three years and work as a team to deliver world-class support. She helped manage our Desktop, Enterprise, Cloud and other Media Creation & Production tools. Her ability to quickly pickup new tasks and process was highly impressive. She documented most of our existing workflows and was updating them on a daily basis so that we always had training material available. She is reliable and a solid team player. She worked very well with other Customer Care associates by learning and training them on new company initiatives and looking for ways to improve and grow. Any company that has the opportunity to hire Brittany, will be lucky to have her on their team!
Shawn Ryley
Brittany is a professional in every aspect of the business world. She understands her role, methodically determines a solution, and efficiently executes a game plan to achieve success. Her personae alone would be an asset to any organization. Start a conversation with her, you won't be sorry.
Sandy Gutierrez Henry
I had the opportunity to manage Brittany these past three years and work as a team to deliver world-class support. She helped manage our Desktop, Enterprise, Cloud and other Media Creation & Production tools. Her ability to quickly pickup new tasks and process was highly impressive. She documented most of our existing workflows and was updating them on a daily basis so that we always had training material available. She is reliable and a solid team player. She worked very well with other Customer Care associates by learning and training them on new company initiatives and looking for ways to improve and grow. Any company that has the opportunity to hire Brittany, will be lucky to have her on their team!
Shawn Ryley
Brittany is a professional in every aspect of the business world. She understands her role, methodically determines a solution, and efficiently executes a game plan to achieve success. Her personae alone would be an asset to any organization. Start a conversation with her, you won't be sorry.
Sandy Gutierrez Henry
I had the opportunity to manage Brittany these past three years and work as a team to deliver world-class support. She helped manage our Desktop, Enterprise, Cloud and other Media Creation & Production tools. Her ability to quickly pickup new tasks and process was highly impressive. She documented most of our existing workflows and was updating them on a daily basis so that we always had training material available. She is reliable and a solid team player. She worked very well with other Customer Care associates by learning and training them on new company initiatives and looking for ways to improve and grow. Any company that has the opportunity to hire Brittany, will be lucky to have her on their team!
Shawn Ryley
Brittany is a professional in every aspect of the business world. She understands her role, methodically determines a solution, and efficiently executes a game plan to achieve success. Her personae alone would be an asset to any organization. Start a conversation with her, you won't be sorry.
Credentials
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Omnichannel Agent
ZendeskJul, 2023- Nov, 2024 -
ScreenFlow 8 Essential Training
LinkedInJan, 2023- Nov, 2024 -
At Your Best: Managing Your Time and Priorities (Book Bite)
LinkedInNov, 2022- Nov, 2024 -
Listening to Customers
LinkedInNov, 2022- Nov, 2024 -
Training Your Mind to Overcome Pressure and Underperformance
LinkedInOct, 2022- Nov, 2024 -
Customer Service: Knowledge Management
LinkedInJan, 2022- Nov, 2024 -
How to Handle Poor Performers
LinkedInJan, 2022- Nov, 2024 -
Overcoming Overwhelm
LinkedInJan, 2022- Nov, 2024 -
Supporting Your Mental Health While Working from Home
LinkedInNov, 2021- Nov, 2024 -
Salesforce Essential Training
LinkedInOct, 2021- Nov, 2024 -
Smarter Note-Taking with Microsoft Office 365
LinkedInSep, 2021- Nov, 2024 -
Innovative Customer Service Techniques
LinkedInAug, 2021- Nov, 2024 -
OneNote Quick Tips
LinkedInAug, 2021- Nov, 2024 -
Communicating about Culturally Sensitive Issues
LinkedInOct, 2020- Nov, 2024 -
Microsoft Teams Quick Tips
LinkedInOct, 2020- Nov, 2024 -
OneNote 2016 Essential Training
LinkedInOct, 2020- Nov, 2024 -
Strategic Thinking
LinkedInOct, 2020- Nov, 2024 -
Coaching Skills for Leaders and Managers
LinkedInSep, 2020- Nov, 2024 -
Reduce Tension with Breathwork
LinkedInSep, 2020- Nov, 2024 -
Time Management: Working from Home
LinkedInSep, 2020- Nov, 2024 -
Being Positive at Work
LinkedInAug, 2020- Nov, 2024 -
Customer Service: Serving Customers Through Chat and Text
LinkedInAug, 2020- Nov, 2024 -
Salesforce Tips
LinkedInAug, 2020- Nov, 2024 -
Time Management Fundamentals
LinkedInAug, 2020- Nov, 2024 -
Building Rapport with Customers
LinkedInJul, 2020- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInJul, 2020- Nov, 2024 -
Customer Service Foundations
LinkedInJul, 2020- Nov, 2024 -
Customer Service: Call Control Strategies
LinkedInJul, 2020- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJul, 2020- Nov, 2024 -
De-Escalating Intense Situations
LinkedInJul, 2020- Nov, 2024 -
Communicating with Charisma
LinkedInJun, 2020- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJun, 2020- Nov, 2024
Experience
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SheerID
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Verification Support Escalation Specialist
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Jul 2023 - Present
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Telestream
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United States
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Broadcast Media Production and Distribution
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300 - 400 Employee
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Customer Care Specialist
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Apr 2020 - Jul 2023
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Amwins Access - Admitted Placement Services
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United States
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Insurance
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1 - 100 Employee
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Account Services Specialist
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Oct 2009 - Apr 2020
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Dr Kuldip Gill
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Grass valley
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Medical Office Assistant
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Apr 2008 - Jun 2008
Front office assistant and archivist for a local doctors office Front office assistant and archivist for a local doctors office
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Dietary Aid
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Grass Valley, California
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Sierra view Manor
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2005 - 2007
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Education
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Sierra College
Associate of Arts - AA, Graphic Design -
Sierra College
Human Development and Family Studies, General -
Sierra College
Associate of Arts - AA, Intermedia/Multimedia -
Sierra College
Associate of Arts - AA, Illustration