Brittany Young, MBA
Software Support at Lunovus LLC- Claim this Profile
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Topline Score
Bio
Benjamin H.
It is not often you find a an employee with data acumen, personality, and a desire to learn from every opportunity. But with Brittany, I found all three. I oversee the L&D function for Landing and had the opportunity to see Brittany learn and grow from her time in the Member Experience department. Her ability to synthesize complex information and relay it to our members was unmatched. She was dedicated to supporting our members and building strong relationships with them. She was also an immense team player while we worked together. She would check on her colleagues and provide support for them, whether answering a question, mentoring new agents, or being a sounding board for upper leadership. 11/10 would recommend Brittany to join their organization.
Mary Claire Bandy
Brittany has been a postive influence in the workplace since day one. Her attention to detail, empathy for members and colleagues, makes her a wealth of knowledge. She is always willing to help anyone even if they are not on her team. I have had the pleasure of watching her grow and shine in different roles. She has undertaken many roles in the company and lead the charge into creating new processes. Brittany is hard working and a great leader.
Benjamin H.
It is not often you find a an employee with data acumen, personality, and a desire to learn from every opportunity. But with Brittany, I found all three. I oversee the L&D function for Landing and had the opportunity to see Brittany learn and grow from her time in the Member Experience department. Her ability to synthesize complex information and relay it to our members was unmatched. She was dedicated to supporting our members and building strong relationships with them. She was also an immense team player while we worked together. She would check on her colleagues and provide support for them, whether answering a question, mentoring new agents, or being a sounding board for upper leadership. 11/10 would recommend Brittany to join their organization.
Mary Claire Bandy
Brittany has been a postive influence in the workplace since day one. Her attention to detail, empathy for members and colleagues, makes her a wealth of knowledge. She is always willing to help anyone even if they are not on her team. I have had the pleasure of watching her grow and shine in different roles. She has undertaken many roles in the company and lead the charge into creating new processes. Brittany is hard working and a great leader.
Benjamin H.
It is not often you find a an employee with data acumen, personality, and a desire to learn from every opportunity. But with Brittany, I found all three. I oversee the L&D function for Landing and had the opportunity to see Brittany learn and grow from her time in the Member Experience department. Her ability to synthesize complex information and relay it to our members was unmatched. She was dedicated to supporting our members and building strong relationships with them. She was also an immense team player while we worked together. She would check on her colleagues and provide support for them, whether answering a question, mentoring new agents, or being a sounding board for upper leadership. 11/10 would recommend Brittany to join their organization.
Mary Claire Bandy
Brittany has been a postive influence in the workplace since day one. Her attention to detail, empathy for members and colleagues, makes her a wealth of knowledge. She is always willing to help anyone even if they are not on her team. I have had the pleasure of watching her grow and shine in different roles. She has undertaken many roles in the company and lead the charge into creating new processes. Brittany is hard working and a great leader.
Benjamin H.
It is not often you find a an employee with data acumen, personality, and a desire to learn from every opportunity. But with Brittany, I found all three. I oversee the L&D function for Landing and had the opportunity to see Brittany learn and grow from her time in the Member Experience department. Her ability to synthesize complex information and relay it to our members was unmatched. She was dedicated to supporting our members and building strong relationships with them. She was also an immense team player while we worked together. She would check on her colleagues and provide support for them, whether answering a question, mentoring new agents, or being a sounding board for upper leadership. 11/10 would recommend Brittany to join their organization.
Mary Claire Bandy
Brittany has been a postive influence in the workplace since day one. Her attention to detail, empathy for members and colleagues, makes her a wealth of knowledge. She is always willing to help anyone even if they are not on her team. I have had the pleasure of watching her grow and shine in different roles. She has undertaken many roles in the company and lead the charge into creating new processes. Brittany is hard working and a great leader.
Credentials
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IT Help Desk for Beginners
LinkedInAug, 2022- Nov, 2024 -
SQL for Non-Programmers
LinkedInAug, 2022- Nov, 2024 -
Salesforce Essential Training
LinkedInAug, 2022- Nov, 2024 -
IT Service Desk: Customer Service Fundamentals
LinkedInJul, 2022- Nov, 2024 -
Understanding and Prioritizing Data Privacy
LinkedInJul, 2022- Nov, 2024
Experience
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Lunovus LLC
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United States
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Personal Care Product Manufacturing
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1 - 100 Employee
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Software Support
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Jan 2023 - Present
Lunovus is a leader in the ophthalmic nutrition industry; operating as SAAS providing nutraceutical eye supplements and eyelid care. Responsible for testing software upgrades, other website enhancements and identifying errors or inconsistencies. Collaborate with software engineers to ensure platform meets quality standards. Assist with writing company training manuals and training proctors on Lunovus software platforms. Lunovus is a leader in the ophthalmic nutrition industry; operating as SAAS providing nutraceutical eye supplements and eyelid care. Responsible for testing software upgrades, other website enhancements and identifying errors or inconsistencies. Collaborate with software engineers to ensure platform meets quality standards. Assist with writing company training manuals and training proctors on Lunovus software platforms.
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MTBF ACADEMY
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Jr. Data Analyst
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Jul 2022 - Mar 2023
Apprentice in technical enrichment program to develop niche skills in the technology industry. Collaborate with cohort members on special projects with vendors and live project initiatives. Focused on Salesforce Administration, Data Analysis, & Data Visualization content. Apprentice in technical enrichment program to develop niche skills in the technology industry. Collaborate with cohort members on special projects with vendors and live project initiatives. Focused on Salesforce Administration, Data Analysis, & Data Visualization content.
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Landing
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United States
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Software Development
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200 - 300 Employee
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Data Integrity Specialist
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Oct 2022 - Dec 2022
Worked as Data Integrity Specialist to locate errors and inconsistencies in residential leasing data for Landing's SAAS. Worked with Strategic Growth to increase property management company partnerships through software integration training. Worked under Data Operations manager to identify discrepancies that inhibit quality API integrations.
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Resolutions Advocate
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Apr 2022 - Oct 2022
Focused on customer relationship management as an advocate for escalated member cases. Resolved 60+ escalated cases weekly pertaining to cleaning and furnishing issues. Raised awareness to leadership on common end-user requests to maximize internal processes for lease terminations and move-out experiences.
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Inbound Member Experience
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Dec 2021 - Apr 2022
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Regions Bank
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United States
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Banking
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700 & Above Employee
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Client Support Specialist
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Jul 2021 - Nov 2021
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LG Electronics
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South Korea
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Computers and Electronics Manufacturing
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700 & Above Employee
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Key Accounts Management
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Aug 2014 - Nov 2020
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Coordinator
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Oct 2011 - Aug 2014
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Education
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2019 - 2021
Colorado
Master of Business Administration - MBA, Computer/Information Technology Administration and Management -
2006 - 2011
University of North Alabama
Public Communication, Mass Communication/Media Studies
Community
