Brittany West
Marketing Communications Manager - The Grove at Passion City Church- Claim this Profile
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Bio
Credentials
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Six Sigma Green Belt
Cintas CorporationAug, 2008- Nov, 2024 -
Smith Driver Trainer
Smith SystemJan, 2017- Nov, 2024
Experience
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Passion City Church
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United States
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Religious Institutions
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100 - 200 Employee
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Marketing Communications Manager - The Grove
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Apr 2022 - Present
*Review and manage all brand strategies, including brand positioning, communications and strategy for The Grove events, The Grove Conference, The Grove Podcast & Flourish*Execute brand marketing to peek engagement, cultivate relationships and extend an invitation to more women*Communicate and export the Grove experiences across all marketing channels; includes but not limited to campaign emails, social media, YouTube, Podcast etc.*Lead communication with a contract team of social media curators*Develop content for email scripture journeys, daily social media captions and podcast series content*Produce the Grove podcast both in content curation, coordination, engineering and branding
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Project Manager - The Grove
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Aug 2021 - May 2022
*Served as the Lead Events Coordinator under the direction of the Grove Director*Developed, implemented and evaluated processes to streamline and create SOP's*Coordinated project activities/events*Served as a liaison with all guest speakers & musicians on event-related matters*Assist with managing virtual or on-site coordination between teams such as building, resources, experience and hospitality*Prepared communication for all DoorHolders {volunteers} to help create the environment design ie. materials, special gifts, hospitality, gift bags etc.* Processed vendor invoices at the close of all events*Facilitated logistics and production meetings to ensure event programming flow*Performs other duties as assigned by supervisor
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Cintas
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United States
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Facilities Services
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700 & Above Employee
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Service Manager
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Oct 2015 - Aug 2020
*Responsible for local sales, service and maintenance of approx. 750 customers operating out of multiple Cintas routes totaling $1.8 million in annual revenue*Maintain the operations entire safety program & initiative including but not limited to, remaining injury free, monitoring all vehicle accident reporting, providing all training, remaining compliant with internal metrics and measurements*Effectively recruited, hired, developed and retained service department personnel through continued promotions and job satisfaction
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Tory Burch
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Support
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Apr 2015 - Oct 2015
*Achieve and exceed store sales goals and performance metrics through efficient and productive organization of the back-of-house areas to ensure proper, accurate and timely flow of merchandise onto the sales floor*Assist with creating a positive shopping experience through effective organization of the back-of-house and merchandise flow onto the sales floor*Partner with management team on the implementation of sales directives by ensuring that merchandise is received and processed in a timely manner*Contribute to positive employee relations through effective communication, teamwork and partnership with co-workers and the management team
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Cintas
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United States
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Facilities Services
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700 & Above Employee
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National Southeast Recruiter - Fire / First Aid & Safety
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Sep 2014 - Jun 2015
*Responsible for both divisions Fire Protection (12 locations) & First Aid Safety (11 locations) for all managerial and technical positions across 9 states: TX, LA, AL, MS, GA, FL, SC, NC, TN *Determine applicant qualifications by interviewing applicants, analyzing responses, verifying references and comparing qualifications to job requirements*Attract applicants by placing job advertisements, contacting recruiters, using newsgroups and job sites *Improve organization attractiveness by recommending new policies and practices and advising managers on training and coaching*Determine applicant requirements by studying job descriptions and qualifications*Built applicant sources by researching and contacting community services, colleges, employment agencies, media and internet sites by making presentations and maintaining rapport
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National Account Executive - Document Storage
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Jan 2013 - Aug 2014
*Develop complex sales strategies and proactively search for new opportunities within a designated geographic territory through the effective use of target marketing, networking and cold calling.*Responsible for regional sales model of approx. 20 customers operating out of multiple Cintas operations totaling $3.5 million in annual revenue*Develop multi-level customer relationships to uncover opportunity needs for key decision-makers (i.e., "C" level executives, records managers) and company objectives to develop solutions and client specific proposals.*Integration of customized technology solutions to retain and further penetrate client needs, coordinate and have a good understanding of cross functional support with Cintas Operations to further penetrate opportunities.*Responsible for building a National Program with Quarterly Business Reviews*Sale value in order to retain accounts while ensuring the highest level of customersatisfaction which includes responding to customer concerns, proactively developing solutions, providing follow-up on industry trend, coordinating contract implementations and managing customer contractual commitments to ensure compliance
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Cintas
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United States
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Facilities Services
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700 & Above Employee
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Account Executive
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Oct 2010 - May 2012
*Built Business Partnerships and Developing Key Customer Relationships to Maximize Account Profitability and Growth*Understood the Customer’s Business and Aligning Cintas Strategies to Customer Goals Conducting Competitive Analysis of Competitor’s Offerings and Strategies and Maintaining Awareness of Competitive Environment*Responsible for 130 Customer Base Totaling $2 million in Annual Revenue*Sold New Accounts from Current Business Relationships Generating Revenue of approx. $500 a month*Conducted Reporting and Analysis for Customer Review on a monthly, quarterly and semi-annual rotation*Influenced Customer's Decisions in Critical Business Areas by Using Conceptual Selling Techniques and Data-Based Presentations*Managed and Maintained Checklist, Training and Administrative Tasks for Two Safety Binders
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Management Trainee
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May 2009 - Sep 2010
*Healthcare Associate Account Manager: Used reporting tools to assess Group Purchasing Organizations (GPO) performance, sales and rebate in order to train sales team on strategic selling; Provided internal and external customer support through product training and customer follow-up on problem resolution; Supported Sales Force by Creating Presentations & Providing GPO Contractual Information; Completed Daily, Weekly, Monthly & Quarterly GPO Rebate Reporting for each Cintas customer spend; Monitored rebate reports for gain/loss trends, use performance quality measures to communicate and support sales strategy initiatives*Hospitality Uniform Room Attendant & Assistant Installation Captain: Managed & Maintained Inventory of over $60,000 for 300+ Employees; Responsible for Successfully Clothing over 700+ Employees; Managed Hiring and Training Process for New Employees; Responsible for Managing over $500,000 worth of Inventory*Hospitality/Gaming Inside Sales Rep:Booked Orders and Resolved Customer Issues; Developed a Plan for Wyndham Brand to Strategize Future Sales Growth; Coordinated opportunities and strategies with National sales team member; Maintained knowledge of Cintas products and services to develop appropriate sales solutions; Determined customer national discount programs in order to write new contracts and sale new products; Educated customers on national program to expedite problem resolution and answer questions*Promotional Products Account Manager: Collaborate across Cintas functions to develop customer solutions and provide expertise; Identified opportunities for advancing customer programs through additional products and solutions; Supported the promotional products Global Account Manager (Highest Cintas Sales Position); Implemented the First University Customer for Promotional Products; Implemented the First Standard Licensee through the Collegiate Licensing Company; Assisted in hiring search and locating full time replacement
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Chico's FAS, Inc.
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United States
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Retail
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700 & Above Employee
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White House Black Market - Sales Associate
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Jan 2010 - Aug 2010
*Maintained constant and timely communication with the Store Manager*Responsible for promptly greeting and maintaining awareness of all customers entering the store*Built and maintained a solid clientele through outstanding customer service and effective styling*Consistently demonstrated and effective communication of product knowledge to the customer to position success for sales goals*Performed on the sales floor, using WHBM's selling system techniques which helped to achieve and exceed personal sales goals*Participated in monthly floor sets and maintained zones with knowledge of all visual directives*Positively and consistently demonstrated a neat, professional, and fashionable image based in WHBM inventory*Processed all register/POS transactions accurately and in accordance with WHBM's Guiding Principles*Planned and executed successful store events for special clients to shop exclusively
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Cintas
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United States
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Facilities Services
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700 & Above Employee
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Summer Marketing Intern - 06, 07, 08
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Jun 2006 - Aug 2008
*Assisted, planned and executed with core planning of annual meeting for FY’07*Created 5 successful direct mailers for National Accounts and tracked the ROI on each mailer*Initiated new creative ideas for new product launches for sales software platform Cintergy*Aided in creation of framework for competitive intelligence strategy*Implemented promotions for direct mailers*Trained, certified and operated as a Six Sigma Green Belt to complete a project for merchandising department*Created Company Profiles for the Fortune 1000 Top 100 Prospects
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Macy's
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United States
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Retail
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700 & Above Employee
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Seasonal Sales Associate - Winter 05, 06
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Dec 2005 - Jan 2007
*Assisted in merchandising retail for store aesthetic to ensure sales*Provided outstanding customer service through strong communication, product knowledge and effective problem solving*Exceeded sales goals for certain promotional items and processed returns*Executed team leadership by assisting peers in transactions and training new hires *Assisted in merchandising retail for store aesthetic to ensure sales*Provided outstanding customer service through strong communication, product knowledge and effective problem solving*Exceeded sales goals for certain promotional items and processed returns*Executed team leadership by assisting peers in transactions and training new hires
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Forever 21
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Associate
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Jan 2005 - May 2005
*Greeted and provided excellent customer service while obtaining maximum sales results*Maintained a friendly, professional behavior at all times with customers, supervisors, and co-workers*Ensured the store maintained its functional visual presentation*Overcame objections in selling process by observing and selling directly to the customers’ needs*Answered questions about products, services and store policies*Process payments for purchases*Assisted in the store’s quarterly inventory audit
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Stock Room Clerk
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Sep 2004 - Jan 2005
*Contributed to the profitability of the store by receiving, handling, and helping to manage the inventory of merchandise and supplies in a timely and organized manner*Checked merchandise and supplies delivered for accuracy, verified the quantities received matched bill of lading, purchase orders, and other documents*Staged incoming shipments, maintained ongoing and proactive communication with leadership about new arrivals, order overages and shortages, and delivery delays*Responsible for shipping merchandise and supplies in and out of inventory to internal locations and departments*Pulled items from storage, physically moved them, stocked shelves, filled displays, and used tracking and communication tools to advise appropriate partners about product placement and new inventory levels*Ensured accurate tracking and documentation of stock and inventory by accounting for merchandise and supplies, through providing documentation in formal periodic inventory audits*Possessed strong organization, multi-tasking, versatility, communication, and attention to detail
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Education
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2005 - 2009
Hampton University
Bachelor of Science (BS), Marketing/Marketing Management, General -
2001 - 2005
Cincinnati Hills Christian Academy
High School Diploma
Community
