Instructor Training Program Manager

• Jun 2021 - Present

• Manage and maintain the online teacher training program, manual, and student portal via our LMS • Gathering, investigating, and summarizing past program data and trends to draft reports to aid in the creation of better programming through instructional Design. • Implementing new sales plans and advertising of the teacher training program through social media and email campaigns. • Recruiting, training, and scheduling current and upcoming teacher training programs • Maintaining relationships with clients by contacting them regularly to understand their needs and wants of past and present students • Anticipate new marketing opportunities for the teacher training program. • Customer retention and success • Run, create, and provide analytics reports on former and current students • Own all customer performance reporting relating to KPIs, enabling the business to understand customer performance and how to create strategies from learnings • Lead embedding strategic insight projects delivered by the customer analytics team to ensure stakeholders are using insights to drive actions • Provide updates on customer performance with actionable recommendations to leadership • Manage Shopify pages for each program created under the instructor training umbrella • Initiate and execute proposed changes to be made to all programs and systems used. Show less

Sales and Marketing Manager

• Nov 2019 - Sep 2020

• Researching and developing marketing opportunities and plans, identifying market trends, and suggesting system improvements to achieve the company's marketing goals • Gathering, investigating, and summarizing market data and trends to draft reports. • Implementing new sales plans and advertising. • Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives. • Maintaining relationships with clients by contacting them regularly to understand their needs and wants • Anticipate new marketing opportunities. • Continually assess our marketing techniques and their efficacy in affecting sales • Own ultimate responsibility for successfully meeting or exceeding sales goals • Oversee day-to-day sales, monitoring, and forecasting to understand the market better • Social media engagement & brand awareness Show less

Physical Therapy Technician

• Feb 2019 - May 2019

• Scheduling appointments • Guiding patients through exercise programs created by a physical therapist • Front desk customer service • Preparing hot and cold packs • Setting up patient rooms for the therapist • Setting up equipment for patients when asked by the supervisor • Scheduling appointments • Guiding patients through exercise programs created by a physical therapist • Front desk customer service • Preparing hot and cold packs • Setting up patient rooms for the therapist • Setting up equipment for patients when asked by the supervisor

Supervisor

• Jun 2018 - Dec 2018

• I assist in-store daily operations. Keeping the team informed on top KPIs as well as assist all visual updates to the store. I help to manage a team of 10 sales associates while encouraging their development through training. Personally, made over $50,000 in sales in six months • I assist in-store daily operations. Keeping the team informed on top KPIs as well as assist all visual updates to the store. I help to manage a team of 10 sales associates while encouraging their development through training. Personally, made over $50,000 in sales in six months

Physical Therapy Technician

• Jun 2018 - Dec 2018

• Escorting patients back to the treatment area • Collecting patient information • Preparing hot and cold packs • Setting up patient rooms for the therapist • Setting up equipment for patients when asked by the supervisor • Escorting patients back to the treatment area • Collecting patient information • Preparing hot and cold packs • Setting up patient rooms for the therapist • Setting up equipment for patients when asked by the supervisor

Assistant Manager

• Mar 2017 - Mar 2018

• Assistant Manager I provide fast, friendly, and excellent customer service. I assist in-store daily operations maintaining visual store presentations. Tackle customer issues and concerns. I Hire and train new sales associates and manage a current team of 25-30 sales associates. I also Monitor sales projections daily, weekly, monthly, and quarterly. Keeping track of inventory and replenishment schedules. • Product Manager as the lead for all visual merchandising, I coordinate with my visual team on product placement in the store (new product and carryover), make adjustments for the late product, and communicate with our district visual lead once we have completed the floor set. I Manage store inventory. Prepare re- ports on collection growth, sales activity, and compliance with the policy. • As a Customer service lead, my primary responsibility is to assist the leadership team in overseeing the sales floor and ensuring a positive experience. The Lead will assist in-store operation aspects focusing primarily on the areas of customer engagement, including the sales floor, fitting room, and cash wrap. • As the community outreach assistant, I find local nonprofit organizations, personal trainers, and gyms that would like to do free classes or set up tables in our store. We oftentimes have the shop for a cause event donating a portion of the day's sales to local nonprofit chapters. Show less

Customer Experience Lead

• Nov 2015 - Mar 2017

Sales Associate

• Jan 2014 - Nov 2015