Experience

Dexcom

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Sep 2017 - May 2019

  Mesa, Arizona Provide excellent support for the inside sales teams and process sales orders for the Dexcom Continuous Glucose Monitoring System. Duties consists of taking calls in a call center environment. Gather required clinical information for medical necessity and provide updates to Dexcom customers. First call resolution is required to place orders in an order management system and achieve sales objectives. Additional duties consist of responding to email inquiries, explain CGM to patients and… Show more Provide excellent support for the inside sales teams and process sales orders for the Dexcom Continuous Glucose Monitoring System. Duties consists of taking calls in a call center environment. Gather required clinical information for medical necessity and provide updates to Dexcom customers. First call resolution is required to place orders in an order management system and achieve sales objectives. Additional duties consist of responding to email inquiries, explain CGM to patients and functionality of the product, discuss insurance coverage and warranty of the CGMS, perform troubleshooting over the phone with patients and clearly document the correspondence within the company system. Work additional overtime to help the company achieve sales goals. Show less



Sam's Club

• United States
• Retail
• 300 - 400 Employee

• Team Lead Member Service Supervisor

  • May 2015 - Sep 2017

  Glendale, Arizona Provide excellent customer service for all members by phone and in person. Assist customers with locating items. Responsible for supervising up to 35 associates, 5 supervisors, and 5 work areas. Teach, train and develop associates with their job expectations to provide the best experience for members. Responsible for making sure employees are aware of current events with credit and upgrade opportunities. Work cooperatively and jointly with team. Recognize or coach associates based on job… Show more Provide excellent customer service for all members by phone and in person. Assist customers with locating items. Responsible for supervising up to 35 associates, 5 supervisors, and 5 work areas. Teach, train and develop associates with their job expectations to provide the best experience for members. Responsible for making sure employees are aware of current events with credit and upgrade opportunities. Work cooperatively and jointly with team. Recognize or coach associates based on job performance. Delegate duties to supervisors with deadlines. Making and maintaining a schedule with break and meal times for employees. Directly responsible for giving and receiving money from numerous registers. Keeping and securing of high price items in lock-up. Maintaining the podium at a balance of $2,000.00 daily. Maintaining up to date store policies. Balance drawers and make deposit to safe room. Maintain sanitation, health, and safety standards in the work area. Work ancillaries when needed based on meal times or call outs. Show less



Dillons

• United States
• 1 - 100 Employee

• Deli Clerk

  • Nov 2014 - Feb 2015

  Wichita, Kansas Area Provide excellent customer service. Assist customers with locating items of interest. Acknowledge, assist, and appreciate customers. Maintain sanitation, health and safety standards in the work area. Clean and stock work areas. Work cooperatively and jointly with team. Maintain a clean and stocked soda and condiments station. Prepare foods in accordance to menu and recipe. Assist with the cashier station when needed.



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Cashier/Line Cook

  • Apr 2009 - Oct 2010

  Phoenix, Arizona Area Provide excellent customer service. Work cooperatively and jointly with team. Balanced drawers and made deposit to the safe. Maintain sanitation, health and safety standards in the work area. Wash, cut and prepare foods according to menu and recipes. Clean and stock work areas. Responsible for maintaining a clean lobby in accordance with health standards.



Krispy Kreme

• Food and Beverage Services
• 700 & Above Employee

• Manager/Shift Leader

  • Dec 2008 - Apr 2009

  Phoenix, Arizona Area Provide excellent customer service. Work the cashier and front when needed. Managing a team of individuals. Training new hires. Balance drawers and safe according to values set by superiors. Make deposits to the bank and exchange money for change according with what was needed. Taking and reporting inventory to restock items. Maintain sanitation, health and safety standards in work area.