Brittany Trombley
Conference Services Manager at Embassy Suites Denver Downtown- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Beer Server
Cicerone® Certification ProgramDec, 2017- Oct, 2024 -
FCRA Basics
PBSAApr, 2021- Oct, 2024 -
ServSafe Certifcation
ServSafe CertifiedDec, 2016- Oct, 2024 -
ServSafe Allergens Certification
ServSafe CertifiedNov, 2016- Oct, 2024
Experience
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Embassy Suites Denver Downtown
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United States
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Hospitality
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1 - 100 Employee
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Conference Services Manager
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Apr 2023 - Present
• Responsible for managing and planning meetings/conventions and related activities. • Attends Banquet Event Order (BEO) and staff meetings and is a team leader for all hotel department staff participating in the event delivery process. • Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients maximizing account yield opportunities and sales effectiveness. • Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction, and repeat business. • Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations, and coordinating with accounting. Show less
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Colorado Convention Center and Bellco Theatre
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United States
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Events Services
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1 - 100 Employee
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Exhibitor Services Manager
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Jul 2022 - Apr 2023
• Oversee day-to-day activities and financial performance of department in charge of utility services (electrical, plumbing, telecommunications, etc.) for public shows, trade shows, conferences, sporting events, and concerts.• Schedule staff according to event activity in the Colorado Convention Center.• Handle financial data for exhibitors and clients for events, including processing new orders, following up on work orders, and final billing for services.• Train staff on a consistent basis to keep in compliance with ongoing changes taking place with the workplace and general events industry.• Oversee the handling, routing, calculations, and posting of all incoming data concerning the provision of electrical, telecommunications, and gas/water/drain for all users of the Colorado Convention Center.• Maintain accurate billing of the telecommunications lines and electrical within the facility.• Resolve normal and unusual problems with clients, users, technicians and suppliers before, during and after each event using open communication and critical thinking skills.• Attend appropriate planning, organization and other facility meetings in support of facility operations and finance forecasting / re-forecasting.• Meet with prospective clients to develop utility usage plans for the facility.• Conduct and direct research and industry reviews regarding facility utility services.• Coordinate with internal departments providing the utility services to ensure successful utility services.• Analyze collected data and prepare recommendations for charged rates, policies, procedures and materials related to utility services supplied by the Colorado Convention Center.• Maintain the on-line portion of the Exhibitor Services website for usability and proper pricing. Show less
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Exhibitor Services Coordinator
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Jul 2021 - Jul 2022
• Coordinate temporary utility services for events at the Colorado Convention Center.• Process, review, and collect orders/payments from clients and exhibitors for public shows, trade shows, meetings, sporting events, and concerts. • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
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Info Cubic
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United States
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Human Resources Services
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1 - 100 Employee
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Client Care Coordinator
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Dec 2020 - Jul 2021
- Provide first-line support to clients by serving as primary point of contact for Info Cubic client base. Expected to respond to email, voicemail, phone inquiries from client contacts within one business hour consistently. - Understand and execute designed escalation paths to assist client base as quickly and efficiently as possible. - Provide walkthrough training of Cube software tools utilized by client contacts when they are initially set up and answer ongoing questions about functionality. This may include talking them through ordering, navigation, reviewing, and retrieval process for background screens. - Answer incoming questions (via phone or email) from client base related to any Info Cubic product or service, including background screening, drug testing or other testing services, client onboarding, applicant portal, or other services. - Monitor chat queue to ensure responses sent to clients or applicants within 1.5 minutes. - Place orders to clients who choose to send orders to Info Cubic for data entry. Show less
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Edlen Electrical Exhibition Services
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United States
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Events Services
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100 - 200 Employee
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Event Coordinator/Administrator
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Sep 2019 - Jun 2020
• Coordinate temporary utility services for events at the St. Louis America’s Center. • Process, review, and collect payments from clients and exhibitors at trade shows, conferences, and/or general meetings. • Input data such as contact and payment information for clients at events. • Compile, copy, sort, and file records of office activities, business transactions, and other activities. • Coordinate temporary utility services for events at the St. Louis America’s Center. • Process, review, and collect payments from clients and exhibitors at trade shows, conferences, and/or general meetings. • Input data such as contact and payment information for clients at events. • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
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The Raven Brewery and BBQ
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Big Rapids, Michigan
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Assistant Brewer
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Sep 2018 - Apr 2019
• Knowledge of raw materials, production processes, quality control, and costs related to brewing. • Clean or sanitize work areas, utensils, and/or equipment. • Turn valves to admit, drain, separate, filter, clarify, mix, or transfer materials. • Examine samples to verify qualities such as clarity, cleanliness, consistency, dryness, or texture. • Measure or weigh materials to be refined, mixed, transferred, stored, or otherwise processed. • Knowledge of raw materials, production processes, quality control, and costs related to brewing. • Clean or sanitize work areas, utensils, and/or equipment. • Turn valves to admit, drain, separate, filter, clarify, mix, or transfer materials. • Examine samples to verify qualities such as clarity, cleanliness, consistency, dryness, or texture. • Measure or weigh materials to be refined, mixed, transferred, stored, or otherwise processed.
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Ferris State University
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United States
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Higher Education
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700 & Above Employee
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Assistant Manager
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Oct 2016 - Sep 2018
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining facility.• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.• Schedule staff hours and assign duties.• Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.• Establish standards for personnel performance and customer service.• Count money and make bank deposits.• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Show less
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Supervisor
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Jul 2015 - Oct 2016
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
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Food Service Worker
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Sep 2014 - Jun 2015
• Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures.• Carry food supplies, equipment, and utensils to and from storage and work areas.• Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.• Stock cupboards and refrigerators, and tend salad bars and buffet meals.
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Super 8
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Hospitality
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700 & Above Employee
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Housekeeper
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Aug 2012 - Aug 2014
• Clean guest rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, and other work areas so that health department standards are met. • Disinfect equipment and supplies, using germicides or steam-operated sterilizers. • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors. • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. • Clean guest rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, and other work areas so that health department standards are met. • Disinfect equipment and supplies, using germicides or steam-operated sterilizers. • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors. • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
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Education
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2014 - 2018
Ferris State University
Bachelor of Science (B.S.), Hospitality Administration/Management -
2015 - 2018
Ferris State University
Associate of Science - AS, Restaurant/Food Services Management -
2017 - 2018
Ferris State University
Associate of Science - AS, Professional Brew Management
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