Member Service Representative

• Jan 2023 - Present

Conversion Specialist

• Apr 2021 - Jul 2022

Customer Care Representative

• Nov 2019 - Jan 2021

Customer Service Representative

• Oct 2018 - Nov 2019

Provide quality service to customers of Williams Sonoma, Pottery Barn, and West Elm Assist customers with product to help them make decisions on the right product Meet required adherence, customer service, and quality standards Resolve customers issues for orders, returns, and replacements Provide quality service to customers of Williams Sonoma, Pottery Barn, and West Elm Assist customers with product to help them make decisions on the right product Meet required adherence, customer service, and quality standards Resolve customers issues for orders, returns, and replacements

Customer Care Specialist

• Jun 2017 - Oct 2018

Provide quality customer service to citizens with their credit Assist consumers with questions or issues with their credit report Meet daily adherence, customer service, and quality standards Help consumer protect their credit by educating and placing fraud alerts on accounts Provide quality customer service to citizens with their credit Assist consumers with questions or issues with their credit report Meet daily adherence, customer service, and quality standards Help consumer protect their credit by educating and placing fraud alerts on accounts

Quality Assurance Associate

• Aug 2015 - Mar 2017

Observe agents to customer call for AT&T's entertainment services Ensure that agents are following the legal processes and authentication Make sure agents are giving quality customer service Meet daily productivity and accuracy requirements Observe agents to customer call for AT&T's entertainment services Ensure that agents are following the legal processes and authentication Make sure agents are giving quality customer service Meet daily productivity and accuracy requirements

Baker

• Nov 2014 - Aug 2015

Produced bakery items necessary on a daily basis. Supervised the bakery clerks. Filled in for Baker Manager as needed. Provided quality customer service. Produced bakery items necessary on a daily basis. Supervised the bakery clerks. Filled in for Baker Manager as needed. Provided quality customer service.