Lead

• Jan 2019 - Present

Computer Service Desk Support Technician

• Sep 2017 - Present

• Assist users who are having computer problems• Diagnose problems and guide users through problem resolution• Provide remote-support using software tools• Train users to utilize new computer hardware or software, including printing, installation, wordprocessing, and email• Respond to phone, web, and email requests for assistance using remote tools and automatedtrouble ticketing system• Ensure a detailed resolution is documented in the automated trouble ticketing system Show less

Computer Support Technician

• Aug 2017 - Sep 2017

• Assist users who are having computer problems • Diagnose problems and guide users through problem resolution • Provide remote-support using software tools • Train users to utilize new computer hardware or software, including printing, installation, word processing, and email • Respond to phone, web, and email requests for assistance using remote tools and automated trouble ticketing system • Ensure a detailed resolution is documented in the automated trouble ticketing system Show less

Sales

• Jul 2014 - Aug 2017

Responsible for determining customer needs. Make sure customers find their desired product and leave with having had a good experience. Follow-up with customers including callbacks, client cards, and thank-you notes. Having good customer service and the ability to work with others.

Warehouse Lead

• Jan 2010 - Jul 2014

Receive, count, and stock merchandise in staging areas or upon shelving.Verify inventory by comparing physical count of stock and report any discrepancies.Store items in an orderly and accessible manner, mark stocked items using identification tags and labels.Examine and inspect stock items for wear and defects, and report such damage.