Experience

AAMC

• Australia
• Insurance
• 1 - 100 Employee

• Accident Management Officer

  • Jan 2023 - Present



RACQ

• Australia
• Financial Services
• 700 & Above Employee

• Claims Consultant

  • Sep 2019 - Apr 2022

  *Dealing with vulnerable people after an event or accident. *Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues. *Followed up with customers on unresolved issues. *Worked collaboratively in a team to achieve the desired outcome. *Reviewing accident information to determine liability *Handling liability disputes between different parties involved. *Dealing with vulnerable people after an event or accident. *Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues. *Followed up with customers on unresolved issues. *Worked collaboratively in a team to achieve the desired outcome. *Reviewing accident information to determine liability *Handling liability disputes between different parties involved.



Allianz

• Germany
• Financial Services
• 700 & Above Employee

• Insurance Specialist

  • Sep 2014 - Sep 2019

  *Policy management and sales of CTP, Motor, Home, Business Insurance and NSW Workers Compensation *Claims administration and assistant of NSW Workers Compensation *Complied with company policies and procedures by encouraging positive and effective work environment among all employees *Resolved concerns with products or services to help with retention and drive sales *Assisted with Learning and Development to train new employees *Policy management and sales of CTP, Motor, Home, Business Insurance and NSW Workers Compensation *Claims administration and assistant of NSW Workers Compensation *Complied with company policies and procedures by encouraging positive and effective work environment among all employees *Resolved concerns with products or services to help with retention and drive sales *Assisted with Learning and Development to train new employees



Woolworths Supermarkets

• Australia
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Aug 2012 - Sep 2014