Experience

Spring EQ

• United States
• Financial Services
• 200 - 300 Employee

• Account Manager

  • May 2023 - Present

• Mortgage Closer - Wholesale

  • May 2022 - May 2023

  United States



Newrez LLC

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Closer II / Funder – Wholesale

  • Sep 2020 - Apr 2022

  Milton, Florida, United States • Creates, balances, and sends the Settlement Agent ICD and Borrower ICD • Responsible to schedule the closing and create the loan documents to post for closing • Review wire data verification and validate all executed loan documents • Clear all PTF (prior to fund) conditions • Assist business partners with questions related to company policy, procedures and technology • Validate final settlement statement, release funds, and provide SA/attorney/Title with funding number



Adams Homes

• United States
• Real Estate
• 300 - 400 Employee

• Perm Closer

  • May 2019 - Sep 2020

  Gulf Breeze, Florida, United States Receive and review draft HUD/ALTA via email corresponding with title companies and closing coordinators to ensure figures and information match property sales contract • Print sales contract and review to ensure all conditions are being met; reach out to title companies as information is needed or missing • Print general ledger liability reports, review payments/credits and build closing worksheet to ensure all figures balance • Build closing file and submit for final… Show more Receive and review draft HUD/ALTA via email corresponding with title companies and closing coordinators to ensure figures and information match property sales contract • Print sales contract and review to ensure all conditions are being met; reach out to title companies as information is needed or missing • Print general ledger liability reports, review payments/credits and build closing worksheet to ensure all figures balance • Build closing file and submit for final review/approval; upon approval scan and email documents to the title company for closing to occur • After closing has occurred review the final signed documents received via FED EX to ensure draft figures and final figures on HUD/ALTA match; make copies of loan proceed checks and all closing documents; send back to title companies via FED EX same day (24-hour turnaround time) • Perform job maintenance; update Gemini system with final information; update closing spreadsheet to record the closing for the month • Post all funds to appropriate cost code/clearing accounts; review for accuracy; submit for review to Controller • Transfer job costs to income statement; complete the closeout/transfer job in Gemini; print and review the job report to review all costs for the property from lot acquisition throughout the closing process • Build final closing package to submit for two step review; once approved close job out of system and file away appropriately • Currently working on cost code review and HOA project in addition to job requirements Show less



Pizza Hut

• Accounting
• 1 - 100 Employee

• Restaurant General Manager

  • Apr 2017 - May 2019

  Pensacola, Florida, United States



Pensacola State College

• United States
• Higher Education
• 700 & Above Employee

• Senior Storekeeper

  • Nov 2016 - Sep 2017

  Pensacola, Florida, United States Managed, supervised, or performed a variety of tasks in ordering, receiving, storing, accounting for, distributing, shipping, and issuing equipment, apparatus, materials, and supplies; and perform other related duties as required • Planned budgetary needs and determined appropriate stock control methods and operating policies and procedures • Planned, organized and directed the following functions: Stock selection and procurement, customer service, customer and vendor relations… Show more Managed, supervised, or performed a variety of tasks in ordering, receiving, storing, accounting for, distributing, shipping, and issuing equipment, apparatus, materials, and supplies; and perform other related duties as required • Planned budgetary needs and determined appropriate stock control methods and operating policies and procedures • Planned, organized and directed the following functions: Stock selection and procurement, customer service, customer and vendor relations, planned purchasing coordination, and inventory management Show less


US Navy
• United States
• Armed Forces
• 700 & Above Employee
• Basic Training

  • Jun 2016 - Nov 2016


A&J Medical Transportation

• United States
• Transportation/Trucking/Railroad

• Scheduling Manager/Routing Manager/Closing Manager

  • Dec 2014 - Jun 2016

  Pensacola, Florida, United States Directed incoming phone calls within the office; Answered incoming calls from clients to confirm address and contact information and provide ETA for driver to arrive • Dispatched drivers to ensure clients are picked up and delivered within their scheduled times, monitored drivers’ routes to ensure all pick-ups and drop off are completed • Prepared weekly schedules for 50+ employees to ensure business needs are met • Ensured all employees have clocked in and out for the day… Show more Directed incoming phone calls within the office; Answered incoming calls from clients to confirm address and contact information and provide ETA for driver to arrive • Dispatched drivers to ensure clients are picked up and delivered within their scheduled times, monitored drivers’ routes to ensure all pick-ups and drop off are completed • Prepared weekly schedules for 50+ employees to ensure business needs are met • Ensured all employees have clocked in and out for the day, assisted with time corrections and time tracking for payroll, review and correct any time punches as needed prior to payroll finalization • Managed the security of petty cash fund and manual checks; balanced cash log book at the end of every day to ensure all funds have been accounted for • Check in all drivers at the end of their route, complete logs for gas receipts, keys and issued electronics being returned; ensure all issued electronics are turned off and plugged in for charging and that all keys and gas cards are present at the end of the night prior to closing • Inputs and extracts data from transportation network to prepare daily routes for drivers • Reviewed and verified address and contact information for clients; fixed any items needing to be updated; reviewed the final manifest to ensure all rides have been properly uploaded for the following day • Contacted transportation network if there are any coding issues for rides, address or appointment verifications needed, or cancellations / no shows to report • Collected all call logs, cancellation sheets and other office paperwork to file away for the day in the appropriate filing drawer • Prepared the office for the opener, left any notes pertinent for business the following day; closed and locked up the office for the night Show less



Navy Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Processor II

  • Aug 2013 - Aug 2014

  Pensacola, Florida, United States • Processed mortgage loan applications according to established guidelines and requirements • Communicated outstanding documentation requirements and set appropriate deadlines for submission • Examined preliminary title work, status reports (termite, well / septic inspection), hazard and flood insurance policies to determine if property condition/insurance is within acceptable levels • Relayed loan status to member and other member approved parties (e.g., real estate agent… Show more • Processed mortgage loan applications according to established guidelines and requirements • Communicated outstanding documentation requirements and set appropriate deadlines for submission • Examined preliminary title work, status reports (termite, well / septic inspection), hazard and flood insurance policies to determine if property condition/insurance is within acceptable levels • Relayed loan status to member and other member approved parties (e.g., real estate agent, settlement agent), responds to inquiries and resolves any issues concerning the processing of the 1st mortgage application • Coordinated final loan application changes, revisions and corrections with other mortgage staff, closing agents and settlement attorneys to ensure accurate and efficient processing of mortgage loans • Communicated with Loan Officer (LO) on applications status and updates LO on outstanding documentation issues • Maintained contact with Member, Realtor and/or seller on loan progress and responds accordingly • Prepared/submitted final applications & credit packages for submission to the Underwriting staff, private mortgage insurance companies, Department of Veterans Affairs or Federal Housing Administration (FHA) for approval • Analyzed/evaluated title binder to determine status of title, title exceptions for acceptability; takes corrective action and obtains or orders additional documentation if required. • Reviewed approved mortgage loans for completeness, accuracy and any additional information required to close loan • Ensured that loan processing and loans are in compliance with governing federal/state laws, as well as Navy Federal, NCUA and secondary marketing guidelines and regulations • Processed Government loan applications from initial application through conditional acceptance • Researched/clarified/resolved problems related to mortgage processing and loan documentation Show less



Aerotek

• Musicians
• 1 - 100 Employee

• Mortgage Closer II

  • Jan 2012 - Aug 2013

  Pensacola, Florida, United States Authorized release of closing packages to closing agent • Determined amount to be withheld from loan proceeds, request and process internal payoffs and prepare request for loan disbursement • Determined status of title and review mortgagees, mortgagors, manner of title and existing/proposed liens for accuracy • Ensured credit, underwriting and property conditions have been satisfied prior to closing • Evaluated title exceptions and determined if applicable; cleared any… Show more Authorized release of closing packages to closing agent • Determined amount to be withheld from loan proceeds, request and process internal payoffs and prepare request for loan disbursement • Determined status of title and review mortgagees, mortgagors, manner of title and existing/proposed liens for accuracy • Ensured credit, underwriting and property conditions have been satisfied prior to closing • Evaluated title exceptions and determined if applicable; cleared any mortgage related deficiencies within specified time period • Examined property status reports and property insurance policies for accuracy in documents and proper coverage • Maintained contact with lawyers, settlement agents and real estate brokers regarding the status of closing package • Monitored mortgage loan process and ensured compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations • Prepared fully executed mortgage file for post-closing • Provided closing agent with information for title binder and specifics about documents and conditions required for closing • Reviewed preliminary and final closing package including HUD-1 for RESPA compliance • Reviewed property surveys for unacceptable or uninsurable encroachments or violations • Scheduled settlement with closing agent, member, seller and realtor • Verified completeness and accuracy of approved credit packages Show less



Wells Fargo Home Mortgage

• United States
• Banking

• Loan Servicing Specialist

  • Aug 2010 - Jan 2012

  Des Moines, Iowa, United States Handles inbound and outbound calls from customers, up to 70 calls a day Assists on Specialty Lines within the department to de-escalate situations and provide resolution Maintains above average quality scores, handle time, and utilization to ensure team and department goals are met Review guidelines daily to inform teammates of policy changes Accepted increasing responsibility demonstrating the ability to be flexible, learn quickly and grasp abstract ideas Create Excel… Show more Handles inbound and outbound calls from customers, up to 70 calls a day Assists on Specialty Lines within the department to de-escalate situations and provide resolution Maintains above average quality scores, handle time, and utilization to ensure team and department goals are met Review guidelines daily to inform teammates of policy changes Accepted increasing responsibility demonstrating the ability to be flexible, learn quickly and grasp abstract ideas Create Excel spreadsheets for management to track team performance and determine areas needing improvement Show less



Palmer Group

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Loan Servicing Specialist

  • Apr 2010 - Aug 2010

  Handled inbound calls on a general assistance line, up to 100 calls a day Assisted customers with review process by advising of information needed and processing payments Analyzed problems within accounts and escalated to create resolution



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Apr 2009 - Mar 2010

  Displayed a high level of initiative and attention to detail when performing daily tasks Merchandised products in the Jewelry Department Analyzed and controlled inventory, generated sales through inventory tracking and ordering Managed cash controls, maintained positive drawer count Offered customer assistance when needed, whenever possible Took initiative and learned how to perform management duties as a clerk such as: preparing UPS shipping labels, checking in inventory and… Show more Displayed a high level of initiative and attention to detail when performing daily tasks Merchandised products in the Jewelry Department Analyzed and controlled inventory, generated sales through inventory tracking and ordering Managed cash controls, maintained positive drawer count Offered customer assistance when needed, whenever possible Took initiative and learned how to perform management duties as a clerk such as: preparing UPS shipping labels, checking in inventory and assuring accuracy, dropping off and picking up orders to be completed outside of company, assisting customers while ordering customized jewelry Completed daily tasks with minimal supervision Show less