Experience

Hilton St. Louis at the Ballpark

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Nov 2014 - Present

• Front Desk Agent

  • Jun 2014 - Present

  Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or… Show more Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.



Huntington's Disease Society of America

• Non-profit Organizations
• 1 - 100 Employee

• Volunteer

  • Feb 2010 - Present

  St.Louis Volunteer to raise awareness and money in efforts to find a cure. Planning, decorating, and working many events throughout each year. The events include annual golf tournaments, trivia nights, Walk for Huntington's and Hounds for Huntington's. For each of these events, time is spent ensuring donations are made for auction items and food.



Hilton St. Louis at the Ballpark

• United States
• Hospitality
• 1 - 100 Employee

• Summer Intern

  • May 2013 - Aug 2013

  Greater St. Louis Area • Duties included making drinks and checking guests out in Starbucks and YoMy Goodness shop while learning the management techniques of running a small business inside the larger hotel. • Conducting various roles in our high volume restaurant including hostessing, serving, and bar tending while learning how to manage labor, control costs, handle inventory, and review a profit and loss statement.



Crescent Farms Golf Course

• Server

  • Jun 2010 - Aug 2013

  Crescent, Missouri • Interacted with approximately 50 customers per week while ensuring professional service. • Handled over 300 dollars per day while promptly serving beverages and food to members and the public guests. • Prepared and served food at banquets, events and weddings.



Equine-Assisted Therapy, Inc

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Instructor

  • May 2010 - Aug 2012

  Robertsville, Missouri • Increased cognitive and physical skills of approximately 20 children with disability by attending to them while they rode horses. • Taught independent horseback riding lessons and implemented skills and knowledge of horses to enable others to share the experience. • Assisted with the preparation for and volunteered at the Annual Golf Tournament and banquet.