Experience

Embark Veterinary

• United States
• Biotechnology Research
• 100 - 200 Employee

• Training & Enablement Manager

  • Apr 2023 - Present

  The TLDR: I manage a three-pronged Training and Enablement team that oversees internal SOP change management, educational and product materials for both employees and customers, cross-functional enablement plans for our professional partners, and ramp up training for new hires of multiple job functions. In more detail: One branch of T&E maintains internal LMS systems and external educational resources for the direct to consumer side of the business, while the second branch manages… Show more The TLDR: I manage a three-pronged Training and Enablement team that oversees internal SOP change management, educational and product materials for both employees and customers, cross-functional enablement plans for our professional partners, and ramp up training for new hires of multiple job functions. In more detail: One branch of T&E maintains internal LMS systems and external educational resources for the direct to consumer side of the business, while the second branch manages enablement materials for BD and professional services while heavily partnering with sales and marketing. The third branch of T&E trains new hires who join the customer support team. I lead the maintenance of that process, timeline, and materials. I oversee tasks and workflows involving multiple teams, track and report progress, help contributors with task management, evaluate impact and need from customer/partner feedback, report on relevant metrics, coordinate cross-functionally to prepare and execute large scale projects, and more.

• Training & Enablement Lead

  • Jan 2022 - Present

  Built Training & Enablement program from scratch. Purchased, built, and maintain LMS systems. Create, manage, and implement internal training and ongoing enablement programs. Create and manage customer-facing content. Work as project leader in cross-team projects. Establish and report on team KPIs

• CS Training Specialist

  • Jan 2021 - Jan 2022

  After identifying the need for a structured training program, I started Embark's T&E team and began onboarding and training new Customer Support hires. I implemented, built, and managed our Learning Management System while also supporting the ongoing education of existing CS agents. These efforts resulted in a very extensive learning database and training platform that benefits new and existing employees.

• Customer Support Representative

  • Dec 2019 - Jan 2021



MSPCA-Angell

• United States
• Veterinary Services
• 200 - 300 Employee

• Account Manager | Marketing

  • Aug 2017 - Dec 2019

  Greater Boston Area



Dynatrace

• United States
• Software Development
• 700 & Above Employee

• Enterprise Sales Representative

  • Oct 2015 - Oct 2016

  Greater Boston Area



VMware Carbon Black

• United States
• Computer and Network Security
• 500 - 600 Employee

• Sales Engineer

  • Nov 2014 - Oct 2015

  Greater Boston Area



IMG

• United States
• Entertainment Providers
• 700 & Above Employee

• Partner Services Coordinator/Marketing Coordinator

  • Jun 2013 - May 2014

  Greater Boston Area About IMG IMG Worldwide is a global sports, fashion and media business, with nearly 3,000 employees operating in 30 countries around the globe. For over 50 years, we have been connecting brands and audiences through sponsorships, licensing, media, consulting, venues, training, talent management and unparalleled client service across our diverse and wide ranging areas of expertise. Specialties: Sports, Fashion, Media



Page Personnel - US

• Recruiter

  • May 2012 - May 2013

  Greater Boston Area



PUMA Group

• Germany
• Sporting Goods Manufacturing
• 700 & Above Employee

• Marketing Intern

  • Sep 2010 - Dec 2010

  - Daily web monitoring/ complete monthly clip reports for entire company. - Choose, collect and manage products for press events - Assist in planning, preparing and executing bi-annual fashion show - Pitch and outreach to media contacts - Promote holiday gift guide



Marathon Technologies

• United States
• Software Development
• 1 - 100 Employee

• Intern/ Marketing

  • Dec 2008 - Feb 2009

  - Created customer webinars/ presentations for “Kick-off” sales and marketing meeting. - Refreshed and redesigned company website - Created customer presentation and sales presentation



Racepoint Global

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Intern/ Account Coordinator

  • Dec 2007 - Feb 2008

  - Compiled News Briefs - Contributed/Assisted in company brainstorm meetings - Worked as an Account Coordinator on three accounts - Daily web monitoring