Experience

Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supervisor

  • Mar 2022 - Present



Orlando Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Remote Cardiac Device Technician

  • Oct 2014 - Apr 2022

  • Provides timely feedback of cardiac device diagnostic information to physicians Nurse Practitioners/PAs and RNs.• Delivers evaluation and programming of CIEDs under the supervision of a physician.• Administers patient education, staff training, remote cardiac device monitoring, in-office ICD/Pacemaker/ILR interrogations, programming and troubleshooting, scheduling, independent travel to outreach sites for cardiac device clinics and management. • Monitors daily usage of Cardiac Rhythm Management Software such as Biotronik, Boston Scientific (Latitude), St. Jude (Merlin), and Medtronic (Carelink).• Responsible for appropriate documentation in the electronic medical record of all in clinic and remote device checks. Ensuring all patient documentation, billing and coding are correct with charting standards.• Assist in the maintenance of the daily schedule of all device clinics to ensure adequate clinical workflow and daily operations are meeting Orlando Health company strategies.

• Remote Monitor Technician

  • May 2016 - Feb 2020



Florida Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Health Unit Coordinator

  • Apr 2017 - Jan 2018

  • Worked with nursing staff in 40+ patient unit to ensure accurate location of patients to maintain patient safety, coordinate day-to-day hygiene, feeding and quality of life functions. • Answered all call lights for patients as well as incoming phone calls. Placed phone calls to other departments and physician offices to verify and validate patient information for physician and nursing staff. • Acted as a communication liaison for the patient, family and interdisciplinary health care team. • Supported departmental and organizational Mission through the appropriate use of resources, helping team members, accepting work or schedule assignments and participating in process and performance improvement as required. • Performed as a clinical team member to administer safe and effective patient care. • Protected the rights of all patients; maintained confidentiality and compliance of all patient-related information. Demonstrated competency in all procedures and duties within scope of practice with federal guidelines relating to HIPPA.



AIRHEADS TRAMPOLINE ARENA

• Orlando, Florida, United States

• Sales Customer Service Manager

  • Sep 2013 - Jan 2018

  • Oversee customer service team of seven+ people to ensure clients demands and needs are met throughout duration of stay. • Increased customer satisfaction by implementing daily meetings with team staff to boost employee morale. • Performed regular audits and trend analysis that ensured alignment with budget, productivity and quality goals were met and exceeded. • Led a process improvement analysis and implementation that reduced caller wait times from within 24 hours to minutes. • Created and maintained detailed database to develop promotional sales, marketing tools and metrics to increase daily operational satisfaction implementing an effective customer loyalty program. • Interact with customers daily, responding to their questions and guiding them to the appropriate service



Rheumatology Orlando

• Orlando, Florida, United States

• Front Office Manager

  • Jan 2014 - Aug 2014

  • Coordinated daily activity between front office staff, physicians and patients to create efficient workflow processes. • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy leading to increase in patient retention and increasing sales by 50% in seven months. • Oversaw quality control and productivity rates to increase revenue and production times by 30%. • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.