Experience

Wonder

• Food & Beverages
• 300 - 400 Employee

• Data Analyst Manager

  • May 2022 - Present

  A professional with a strong background in managing and leading a data analytics team to extract actionable insights from complex data sets. Proficient in designing and implementing data analysis strategies, developing data-driven solutions, and driving data-driven decision- making processes. Skilled in supervising data analysts, defining project objectives, and ensuring the accuracy and reliability of data analysis. Proven ability to collaborate with cross-functional teams, align data… Show more A professional with a strong background in managing and leading a data analytics team to extract actionable insights from complex data sets. Proficient in designing and implementing data analysis strategies, developing data-driven solutions, and driving data-driven decision- making processes. Skilled in supervising data analysts, defining project objectives, and ensuring the accuracy and reliability of data analysis. Proven ability to collaborate with cross-functional teams, align data analytics initiatives with organizational goals, and communicate findings effectively to support informed business strategies. Experienced in utilizing advanced data analytics tools and methodologies to deliver valuable insights and support evidence-based decision-making. - Created charts and graphs to effectively present insights, patterns, and trends. - Generated reports and dashboards on Looker summarizing key findings, trends and insights for stakeholders and senior leadership. - Created dashboards to monitor key performance indicators (KPIs) such as order volume, inventory accuracy, delivery time and customer satisfaction. - Ensured a 22% reduction in waste within the subsequent month by evaluating the weekly inventory waste in liaison with a high- performing team of 13 analysts. - Collaborated with senior leadership weekly to define analysis strategies. -Worked on improving route optimization algorithms to minimize delivery times and costs. - Analyzed customer feedback and reviews to identify opportunities for the delivery experience. - Produced over 30 SOPs (standard operating procedures) to document workplace procedures and optimize productivity through standardization

• Supervisor

  • May 2021 - May 2022

  United States

• Lead Dispatch Specialist

  • Jun 2019 - May 2021

  New Jersey, United States Proficient in coordinating and overseeing dispatch activities, ensuring the efficient allocation of resources, and maintaining strict adherence to safety and operational protocols. Experienced in leading and mentoring dispatch teams, optimizing workflows, and enhancing response times for emergency services. Adept at utilizing advanced dispatch technology and communication systems to streamline operations, improve incident management, and enhance overall service delivery. Monitoring Network… Show more Proficient in coordinating and overseeing dispatch activities, ensuring the efficient allocation of resources, and maintaining strict adherence to safety and operational protocols. Experienced in leading and mentoring dispatch teams, optimizing workflows, and enhancing response times for emergency services. Adept at utilizing advanced dispatch technology and communication systems to streamline operations, improve incident management, and enhance overall service delivery. Monitoring Network Operations: Oversaw network and server operations, ensuring minimal downtime and addressing issues promptly. -Planned and scheduled software deployments, updates, and system maintenance to minimize disruptions to the startup's services. -Maintenance Planning: Scheduled and coordinated regular maintenance and inspections for vehicles to ensure they are safe and in good working condition. -Repairs and Breakdowns: Managed the response to breakdowns, accidents, and vehicle issues, coordinating repairs and recovery as necessary. -Fuel Management: Oversaw fuel consumption and refueling processes, ensuring cost-efficiency and monitoring for irregularities. -Monitored the progress of assignments and ensured timely completion using company “command center” software. -Supervised team of 10 employees and provided training focused on maximizing overall performance. -Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs. -Reduced conflict and reached productive solutions by using critical thinking and analytical skills -Responsible for meeting budget requirements for each fiscal quarter -Problem solved and made quick decisions in terms of logistics issues. -Created and Developed training materials including guides and standard operating procedures to provide a structured and consistent training program for new dispatchers.



Amazon

• United States
• Software Development
• 700 & Above Employee

• OB Lead Flow Process Assistant

  • Jun 2018 - May 2019

  Staten Island, New York Recognized issues, examine information, and offered solutions to ensure timely resolution. Built synergies with the staff and management to develop optimized work schedules. Ensured timely completion of tasks and objectives by overseeing backlog, workflow, and department. - Led the planning and execution of production goals while providing expert issue resolution and troubleshooting support for groups of 600- 800 employees. - Implemented and managed a building-wide donation project… Show more Recognized issues, examine information, and offered solutions to ensure timely resolution. Built synergies with the staff and management to develop optimized work schedules. Ensured timely completion of tasks and objectives by overseeing backlog, workflow, and department. - Led the planning and execution of production goals while providing expert issue resolution and troubleshooting support for groups of 600- 800 employees. - Implemented and managed a building-wide donation project, saving over $120k worth of Amazon products from disposal and donating them to various organizations in NYC. - Trained and guided team members to maintain high productivity and performance metrics. - Researched and extracted data to complete tasks.

• Outbound Problem Solver

  • Jun 2018 - Feb 2019

  New York, NY