Experience

MIMCO

• Peru
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Property Manager

  • Jul 2022 - Present



The Sterling Group

• United States
• Staffing and Recruiting

• Property Manager

  • Jan 2021 - Aug 2021

  • Manage a five-member team to provide support in all aspects of property operations for 266 apartment homes• Maintain an annual budget of $3.7M and generated month-end reports to maximize profitability• Drive community improvements, including a large-scale paving project, a landscaping improvement project, and an exterior pressure washing project• Researched market to identify best prospects for promotions based on resident and market characteristics• Perform essential Accounting functions to include Deposit Accounting, Variance Reports, and Accrual Reports



Soaring Heights and Tierra Vista Communities

• Director Of Operations

  • Aug 2019 - Oct 2020

  • Oversee daily operations for five sites consisting of 3760 single-family homes across Colorado, Arizona, California, and New Mexico.• Manage property budgets worth $41M (Tierra Vista) and $34M (Soaring Heights).• Direct and train 29 team members to uphold company property management standards.• Implement and update policies and procedures regarding leasing, resident relations, and safety to ensure high service standards.• Coordinate all aspects of property management, including budget management, project forecasting, team coordination, contract management, and project reporting.• Established new marketing plan to respond to COVID19 occupancy challenges using targeted promotions and SEO strategies, resulting in a 4% occupancy rate increase within two months.• Streamlined contracting process, filing two years’ worth of backlogged contracts within six months.• Trained new staff on company standards and operational procedures in new leasing office in Hawaii to increase productivity.• Drove a resident-centered strategic plan to create a customer-centric performance culture, resulting in high satisfaction survey scores compared to industry index.

• Executive Property Administrator

  • Sep 2018 - Aug 2019

  • Provided exceptional customer service to residential clients across family homes in Colorado, Arizona, California, and New Mexico.• Supported managers by preparing contract-related documents in compliance with all applicable regulations.• Maintained relationships with organizations to establish company’s presence within community.• Developed budget, performed cost analysis, and created purchase orders.

• Property Manager

  • Mar 2017 - Sep 2018

  • Managed a six-member team to provide support in all aspects of property operations for 1061 single-family homes.• Maintained a monthly budget of $34M and generated month-end reports to maximize profitability. • Created a resident referral incentive program, implemented billboards targeting local prospects, and established pay-per-click campaigns to boost occupancy. • Drove community improvements based on resident survey results, including a large-scale landscaping and tree trimming/removal projects. • Built strong working relationships with team members, subcontractors, partners, and leadership. • Coordinated maintenance and repair requests ensuring prompt processing and service.• Researched market to identify best prospects for promotions based on resident and market characteristics.

• Assistant Property Manager

  • Nov 2015 - Mar 2017

  • Supervised a five-member team and provided training to new team members to ensure a positive onboarding experience.• Collected rents, deposits, and fees to ensure timely payment for 1061 residents.• Managed accounts receivable and payable, monitoring and reducing delinquencies from $20K+ to $4K within first year.

• Leasing Consultant

  • Feb 2015 - Nov 2015

  • Managed tenant relations, answering inquiries and concerns in a timely and professional manner.• Maintained in-depth knowledge of competition through consistent evaluation of market trends• Assisted in marketing initiatives, including handing out flyers, organizing information sessions, and building strategic relationships with local agencies.• Executed marketing efforts, maintaining an occupancy rate of 98%.• Prepared lease agreement and related documents for new residents.

• Resident Services Coordinator

  • Jul 2014 - Feb 2015

  • Served as primary contact person for residents, resolving complaints and issues while maintaining professionalism and a pleasant attitude. • Maintained effective communication and good resident relations to ensure resident satisfaction and retention.• Assisted in coordinated resident events to facilitate a sense of community.• Conducted move out inspections, assessed damages, and collected payments.



Chillis Grill & Bar

• India
• Hospitality
• 1 - 100 Employee

• Server and Bartender

  • May 2009 - Jul 2014

  • Greeted and listened effectively to customers to ensure courteous and quick service• Served a variety of food and beverage items according to health codes and company standards.• Sat guests, took orders, served dishes while managing financial transactions within a fast-paced environment.• Leveraged drinks knowledge to make appropriate recommendations for drinks and cocktails.• Delivered high-standard customer service, identifying needs and preferences and providing suggestions.• Addressed a variety of complaints in an accurate and timely manner, ensuring a positive customer experience.