Experience

CURIS Consulting

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• CURIS Business Manager

  • Sep 2021 - Present

• Operations Manager

  • Jun 2018 - Sep 2021

• Engagement Manager

  • Jun 2018 - Sep 2021



Centerprise, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Executive Assistant

  • Jul 2016 - Jun 2018

• Operations Manager

  • Jul 2016 - Jun 2018



Macy's

• Business control admin

  • Mar 2013 - Jul 2016



Macys Credit Customer Service Center

• Instructional Designer

  • Apr 2011 - Feb 2013

  Sole creator of all written training for the Collections Department across all four Call CentersCreate material for all new information that must be released to Collections associates. Determine the best practice for delivering information effectively and efficiently. Use of Power Point, Captivate, and Word to create materialWork with out of house vendors regularly for uploading and ordering printed materialContinuous maintenance on all current training materials to maintain accuracy and keep up to date. (i.e.: New Hire Material, Departmental Website, Departmental Information Search Tool )Collections Lead:Directly supervise 13 - 15 Collections RepresentativesIncreased staffs overall statistics to create #1 team in Collections Department Maintained and Created Schedule for Collections Help Desk Developed and Created Training and Policies and Procedures for new department within CollectionsCoaching Unit Administrator:Supervised, trained, evaluated, and motivated New Hire Groups of up to 25 associatesCreated weekly skill enhancement classes Developed 8 week Coaching Unit program outlineWrote and developed all training material for Coaching Unit Classes Show less

• Collections Lead

  • Sep 2010 - Apr 2011

  Directly supervise 13 – 15 Collections Representatives.Increased staffs overall statistics to create #1 team in Collections Department.Maintained and Created Schedule for Collections Help Desk. Developed and Created Training and Policies and Procedures for new department within Collections.



Macys

• Coaching Unit Administrator

  • Jan 2009 - Sep 2010

  Promoted three times in three year tenure with the company. Macys Credit Customer Service center has four call centers located across the United States. The Mason Central location is the largest and leading call center at which most decisions derive from for all centers.

• Phone Associate

  • Aug 2008 - Jan 2009

  Answered Inbound calls for Macys.com Customer Service department to assist in ensuring customer satisfaction through resolving all issues, complaints, needs, and other customer requests



Weatherbee Elementary

• Teacher

  • Aug 2007 - Jun 2008

  Planned and taught all content areas to 16 students. Responsibilities included all aspects of running a classroom including implementing and creating assessments and lesson plans; conducting parent/teacher conferences; meeting administration requirements; working cooperatively with colleagues and coaches to plan math and reading lesson plans; decorating classroom; working art and kinesthetics into lessons (the children have no special classes for these activities). The children included several for whom English is a second language, many come from disadvantaged backgrounds, and several had significant behavior problems. Conducted tutoring sessions for fourth graders after the normal class day. Sessions were for three separate groups of seven children each, and were held for two hours, four days a week. Many additional trainings in the education field and on computer software programs such as Destination and SMART Board. Show less



Play It Again Sports

• Sales Associate

  • Jan 2005 - Aug 2007



Macys Department Store

• Sales Associate

  • Jun 2002 - Jan 2005