Brittany Maree LaChaine
Lead Operations Coordinator at Woodside Credit- Claim this Profile
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Bio
Wendy Gutierrez
Brittany has exceptional customer service skills, she is caring and charismatic. She is also confident and a fast learner. I know she'll thrive in any business environment she is in!
Wendy Gutierrez
Brittany has exceptional customer service skills, she is caring and charismatic. She is also confident and a fast learner. I know she'll thrive in any business environment she is in!
Wendy Gutierrez
Brittany has exceptional customer service skills, she is caring and charismatic. She is also confident and a fast learner. I know she'll thrive in any business environment she is in!
Wendy Gutierrez
Brittany has exceptional customer service skills, she is caring and charismatic. She is also confident and a fast learner. I know she'll thrive in any business environment she is in!
Credentials
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Notary Public
National Notary AssociationOct, 2019- Oct, 2024
Experience
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Woodside Credit
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United States
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Financial Services
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1 - 100 Employee
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Lead Operations Coordinator
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Jan 2022 - Present
Responsible for overseeing and coordinating daily operational activities within Woodside Credit. Plays a crucial role in ensuring smooth and efficient operations across various departments or teams. Coordinate and supervise daily operational activities to ensure timely completion of tasks and projects.Collaborate with team members and department heads to establish operational goals, priorities, and targets.Develop and implement efficient processes and procedures to optimize workflow and enhance productivity.Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.Train and mentor fellow team members, providing guidance and support to enhance their performance.Maintain effective communication channels across departments, facilitating the exchange of information and fostering collaboration.Ensure compliance with company policies, procedures, and industry regulations.Identify and resolve operational issues and bottlenecks promptly, implementing strategies to prevent their recurrence.Participate in strategic planning and decision-making processes to support the overall organizational goals.Stay updated with industry trends and best practices in operations management, incorporating them into the organization's operations. Show less
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Sales Coordinator
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Mar 2020 - Jan 2022
Specialist in Business Coordination with an emphasis in high-value vehicle financing. Performs loan document creation for clients financing exotic and classic vehicles through Woodside Credit. Coordinates inspection and appraisal scheduling, while executing financial contracts between various dealerships, private sellers, sales team members and clients. Assists the Funding, Sales, and Accounting Team Members with any and all requests pertaining to document gathering and stipulation resolution with business acumen, efficiency, accuracy and customer service excellence. Special tasks include: controlling company phone line operating hours, receptionist duties designating inquiring customers to sales team members, responding and segmenting general voicemail inquiries, sending weekly stipulation reports, notarization of official lien releases and monthly customer relation gifts. Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Personal Banker
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Mar 2019 - Mar 2020
Professional customer relationship expert who works primarily with providing clients different financial product-options to fulfill their financial needs. Focused on building life long relationships for both consumers and small businesses by demonstrating a genuine interest in clients and asking questions. I assist with account management and discover potential needs the client may have, to then present viable options through available products or services to them. Duties also include helping support customer needs through walk-ins and scheduled appointments, as well as performing outbound lead calls and customer connection contact events. Show less
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Lead Teller
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Aug 2018 - Mar 2019
Professional relationship builder who oversaw and executed the teller line transactions while performing risk management during customer interactions and resolved customer concerns. Obtained higher clearances for procedures such as opening and closing the branch, approving teller transactions, and being an Authorized Signer for certain bank and secured documents. Performed delegated tasks and assisted with work flow and service operations to ensure branch success. Promoted Wells Fargo approved products and services though customer service interactions resulting in referrals and proper segmentation. Assisted in Teller Development for leadership success. Duties required extreme attention to detail, exceptional customer service, risk management excellence, superb time management and multitasking abilities, all while maintaining an outstanding level of integrity. Show less
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Teller
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Jun 2017 - Aug 2018
Customer service expert who efficiently and accurately processed routine transactions for Wells Fargo clients all while applying astute risk management and keeping the customer at the center of everything I did. Transactions included but were not limited to: cashing checks, accepting deposits and withdrawals, creating cashier’s checks and money orders, processing loan and credit line payments, and transfers between accounts. I would promote and advise on select Wells Fargo products and services resulting in proper referrals and segmentation processes. Processed multiple customer and merchant transactions per hour with extreme attention to detail. With leadership development in mind, continued to focus on branch growth and team member development through shadowing, observations, and hands-on learning. Show less
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LaChaine & Associates, Inc.
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United States
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Civil Engineering
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1 - 100 Employee
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Administrative Assistant
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Sep 2016 - Jun 2017
Assisted with database management and business development under the supervision and delegation of the Office Manager for business clients. Assisted with database management and business development under the supervision and delegation of the Office Manager for business clients.
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Panino Inc
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United States
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Shift Leader
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Oct 2014 - Jun 2017
Lead cashier and customer service provider for an Italian-style sandwich, salad, and soup restaurant Lead cashier and customer service provider for an Italian-style sandwich, salad, and soup restaurant
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Education
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2019 - 2022
Concordia University Irvine
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2009 - 2013
Santa Ynez Valley Union High School
GED, General Studies
Community
