Experience

KARNAK Roof Coatings

• United States
• Manufacturing
• 1 - 100 Employee

• Supply Chain Logistics Manager

  • Apr 2022 - Present



Chewy

• United States
• Retail
• 700 & Above Employee

• Vet diet

  • Aug 2020 - Apr 2022

• Customer service Email Agent

  • Nov 2019 - Apr 2022



Grassy Ridge Farm

• Barn Manager

  • Dec 2016 - Jun 2021

  ●Maintained inventory of supplies and replenished supplies as necessary.●Prepared weekly staffing schedules.● Handled waste and disposal issues.● Maintained animal feeding schedules.● Prepared invoices and purchase orders.● Ensured cleanliness of barn facilities and animal stalls.● Coordinated with trainers vets and barn maintenance personnel.● Scheduled public and private visits to barn facilities.● Admirable ability to supervise staff● Strong communications skills



Air Around the Clock

• United States
• Utilities
• 1 - 100 Employee

• Service Dispatcher

  • Jan 2020 - Sep 2020

  ●Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services●Memorized entire line of company products and services, including prices and special discounts●Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations●Remained courteous and calm at all times, even during moments of intense customer displeasure ●Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services●Memorized entire line of company products and services, including prices and special discounts●Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations●Remained courteous and calm at all times, even during moments of intense customer displeasure



The Humane Society of the United States

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Associate

  • Jan 2020 - Apr 2020

  ●Ensured safe and loving home for animals●Personally obtain donations for shelter, including financial contributions and supplies●Help prepare animals for successful adoptions●Exercise animals or provide them with companionship.●Observe animal's physical conditions to detect illness or unhealthy conditions●Ability to handle difficult customers in a calm and professional manner●A positive, energetic, and uplifting personality during any situation●Experience with dogs, cat, horses, mules, pigs, goats, small animals, etc.



Centers for Medicare & Medicaid Services

• United States
• Government Administration
• 700 & Above Employee

• Ridgeline Medical

  • Dec 2017 - Dec 2018

  ●Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate●Handled all Medicare billing and collections transactions and communicated with personnel at various local offices Provided exceptional customer service by answering questions, explaining services, and ensuring total satisfaction with the handling of each transaction.●Shipped out transcutaneous electrical nerve stimulation units (TENS) to patients home or clinics after reviewing medical records looking for uncovered ICD-9 codes.●Awarded “Fastest Learner” award during the first month of intern training



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Associate

  • Aug 2016 - Jul 2017

  ●Fast food preparation and assembly●Facilities and restaurant maintenance●OSHA, HACCP, and workplace safety●Cash handling●Customer service●Inventory management●Process and fill customer food orders, and prepare specialty dishes quickly and accurately.●Operate cash register and credit card machine to process customer payments.●Answer customer questions about food ingredients, freshness, and availability.●Clean and straighten counters and tables at end of shift. ●Fast food preparation and assembly●Facilities and restaurant maintenance●OSHA, HACCP, and workplace safety●Cash handling●Customer service●Inventory management●Process and fill customer food orders, and prepare specialty dishes quickly and accurately.●Operate cash register and credit card machine to process customer payments.●Answer customer questions about food ingredients, freshness, and availability.●Clean and straighten counters and tables at end of shift.