Experience

Microsoft Partner

• United Kingdom
• Software Development
• 1 - 100 Employee

• Escalation Service Team

  • Dec 2021 - Present

  ● Manage the incoming support traffic for top-level multi-national clients. ● Assign tasks to agents based on availability and ability ● Handle complications as they arise in a timely manner ● Manage the incoming support traffic for top-level multi-national clients. ● Assign tasks to agents based on availability and ability ● Handle complications as they arise in a timely manner



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Executive Assistant -Customer Security Assurance Team

  • Feb 2021 - Dec 2021

  •Perform protocol analysis in support of identifying, monitoring, and documenting instances on escalated tasks. •Perform high-level research and develop reports to identify abuse or policy threats. •Confidently make and receive CSA related calls/e-chats/emails and gather pertinent information in correspondence to the Regulatory/IDT concern. •Coordinate and ensure timely resolution and appropriate documentation and reporting of escalated issues received by CSA from internal and external organizations. •Consistently meet and exceed total workload goal and average group workload while maintaining the expected workload vs staff time goals. Show less


Cooper University Hospital
• United States
• Hospitals and Health Care
• 200 - 300 Employee
• Administrative Assistant-Patient Services Coordinator

  • Nov 2017 - Oct 2018


Mastery Charter School

• United States
• Environmental Services
• 1 - 100 Employee

• Educational Support Coordinator

  • Sep 2015 - Nov 2017

  ● Develop educational and behavior support strategies or programs for students ● One on one support for children with developmental disabilities ● Develop instructional objectives ● Encourage and support each child individually ● Set up classroom materials and equipment ● Provide basic needs of children in a positive environment ● Develop educational and behavior support strategies or programs for students ● One on one support for children with developmental disabilities ● Develop instructional objectives ● Encourage and support each child individually ● Set up classroom materials and equipment ● Provide basic needs of children in a positive environment



HCR ManorCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Administrative Assistant

  • Sep 2014 - Nov 2017

  •Assist patients with medication and daily care •Perform administrative work to assure proper documentation procedures were followed •Assist with intake and discharge for patients and family •Assist patients with medication and daily care •Perform administrative work to assure proper documentation procedures were followed •Assist with intake and discharge for patients and family